Taxing Faxing, Part 24
Taxing Faxing, Part 24
Employees, Ignoring & Inattentive, Pharmacy, USA, Virginia | Working | September 19, 2018
It’s the end of the day, and I need to fax a prescription into the pharmacy for a patient. I call the main phone and get transferred to the pharmacy line. After five minutes of loud, obnoxious music, I hang up and call again, choosing the regular line. I thought any person working there would know the fax.
The guy who answers sounds like Ted from Bill & Ted, and when I tell him I couldn’t get through to the pharmacy and ask for the fax, he immediately transfers me… to the pharmacy.
Another long wait.
I try the main number again, and Ted picks up again. I repeat my story, telling him not to put me through to the pharmacy, as no one is picking up. He hands me off to the manager standing there. I explain the situation again: I need the fax, waiting five minutes on hold, could I just get the info?
She says she’s going to run to the pharmacy and get it. Could I hang on a second? Sure! She transfers me to the pharmacy again. Really?
I call a third time and a very young woman answers. I explain my problem and she rattles off the fax number in a second. Should have taken a minute. Wish I’d called her first.
Related:
Taxing Faxing, Part 23
Taxing Faxing, Part 22
Taxing Faxing, Part 2017
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