Can’t Pin Him Down To A Number, Part 2
Pharmacy | Right | December 10, 2013
(It’s Friday afternoon, and I am a customer waiting for my prescriptions in the waiting area of my pharmacy. The customer ahead of me, a gruff older man, is getting upset with the cashier over a problem with the card reader.)
Customer: “I’m telling you, it’s not my card. It’s your machine!”
Cashier: “Sir, you have to enter your PIN correctly—”
Customer: “I KNOW how to enter my PIN! Your machines are wrong! This doesn’t happen to me anywhere else.”
Cashier: “I don’t know what to tell you, sir. My machine has been functioning properly all day. Your transaction failed after you entered your PIN. Would you like to try it again?”
Customer: “If I try it again, you better MAKE it work right! [Financial Institution] is going to freeze my card if I keep trying. I’m going away for the weekend so I NEED my card to work!”
Cashier: “Well, I can’t put in your PIN for you, sir. So I can’t guarantee you it will work.”
Customer: “This has happened the last two times I’ve been in here! I’ve been a customer here for 30 years and you’re saying it’s MY fault? Your machines are wrong! And now my card is going to be frozen until Monday!”
Cashier: “I don’t know what else to tell you, sir. Let me get my manager.”
(The cashier pages the manager, who arrives promptly.)
Manager: “I understand there’s some trouble with your card, sir?”
Customer: “The machine is messing up. It’s NOT my PIN. My card is going to be frozen and I’m going away this weekend!”
Manager: “I understand, sir. If you have time to wait, I’ll call [Financial Institution, which is also responsible for card reader] and try to find out what’s going on.”
(My manager dials the phone and explains the situation to tech support.)
Manager: *on phone* “Uh-huh. I see.”
Customer: “Ask them if my card is frozen!”
Manager: *on phone* “So there’s no problem with our system? Alright. Thank you.”
Customer: “Oh, wait. My PIN on this card is five digits. I only entered four
|