The Customer Is Sometimes Right
AWESOME, CANADA, ONTARIO, PHARMACY, TORONTO | RIGHT | MARCH 29, 2017
(I’m the customer in this one, calling into the store. I have worked in customer service for years and as such I tend to get a lot of “oh, thank heavens!” reactions from staff. This is one.)
Me: “Hi, I’d like to get a refill on [Medication].”
Pharmacist: *in trepidation* “Uhh… let me just check if we have your three-months’ refill.”
Me: “No worries.”
Pharmacist: *sounding even more worried* “Ma’am, I am so sorry, but it doesn’t appear we have the full supply. When do you need them by?”
Me: “I’m out as of tomorrow, but that’s no problem; it wouldn’t be the first time I get a week’s supply and come back for more when you have it.”
Pharmacist: “I can try calling another… Do you think… Wait, what? Really?”
Me: “Sure. Happens at least half the time. You only have a few customers on this medication and apparently we all like to refill at about the same time.”
Pharmacist: “And you’re not… You’re okay?”
Me: *laughing* “I’m not cranky-customer-type. My goal is never to be the one you go home complaining about!”
Pharmacist: “Ma’am, you are my favourite customer today. Possibly this month.”
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