Deleted Defeated
PHARMACY | RIGHT | MARCH 25, 2017
(It’s already been a long day as I answer a patient’s phone call.)
Me: “Thank you for calling [Store] pharmacy; how can I help you?”
Female Customer: “I want you to delete [medication] from my file! I don’t want it to ever be filled there again. I get my medications in the mail now, and I don’t want you to screw it up.”
Me: “Okay, ma’am, I’ll leave it here in your profile but we won’t fill it. We will only fill it if you ask us to.”
Female Customer: “No, I want it deleted!”
Me: “Okay, I will delete it.”
(I don’t delete it because patients who get their medications in the mail always run into a problem sooner or later and need to get a few pills from us until their order arrives from the mail.)
Female Customer: “Great! Oh, and can you fill [supposedly deleted medication] for a few tablets? My mail order will be late this month.”
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