Doesn’t Understand The Custom Part Of Customer, Part 8
PHARMACY | RIGHT | JUNE 8, 2016
Customer: “Excuse me; can I use this coupon here?”
(The coupon looks like a standard buy-one-get-one coupon, and I see that she has some of the items depicted.)
Me: “Yes, you should be able to!”
(I ring up the items, but end up having trouble with the coupon.)
Me: “Oh, I’m very sorry; I didn’t look at the coupon closely. You need to buy two [Brand] items to get these items free.”
Customer: “But I did buy them!”
Me: “Were they on the counter? I don’t think I rang any up…”
Customer: “No, I bought them at [Store next door].”
Me: *speechless*
Customer: “I have the receipt; I can show you that I’m not lying…”
Me: “No, no, that’s not… To use the coupon, you usually have to buy them in the same purchase… at the same store.”
Customer: “Are you sure? I don’t think the coupon says that.”
Me: “I don’t think they felt it needed to…”
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