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florida80 · 06-12-2021

Put Your Foot In Your Mouth And We’ll Never Touch It Again
BAD BEHAVIOR, INSTANT KARMA, MEDICAL OFFICE, PATIENTS, REDDIT | HEALTHY | CREDIT: SUBJECTDELTA28 | APRIL 13, 2021
I work at a podiatrist’s office as an X-ray tech. Most of our patients are elderly and are near and dear to my heart — the kind of people who are like second grandparents to you whose feet you happen to be very acquainted with. Then there’s patients like this woman.

[Patient] is that kind of woman who’s sickly sweet to your face and then complains to your superiors like you killed her puppy. We dread looking at the schedule to see her name on the daily patient appointment list. Some of my coworkers have flat-out REFUSED to take her back to a patient room and get vital signs, prep her room, etc. Everyone at my office has a [Patient] story. It’s practically a rite of passage.

She has been coming to our office for about three years. In my own personal experience with her, she acts kind to my face but slightly entitled. She once complained to my doctor about something I did, and to be honest, it was so mundane that neither I nor the doctor she complained to — who owns our practice — took it seriously. The doctor told the patient she’d speak to me about it and told me, “Oh, [Patient] complained about you, [My Name], but she complains about everyone.”

When she didn’t get the proper reaction that she expected from the doctor, she then tried to call a day or so later and speak to our office manager. My coworker picked up the phone and spoke to her. She had the NERVE to say, “I don’t want to get anyone in trouble, but I think it needs to be addressed.” Lady, you went out of your way TWICE to complain about me. You wanted me to get in trouble.

On to the main event: [Patient] FINALLY gets her comeuppance.

I am on maternity leave when this happens, so this is second-hand from my coworker.

[Patient] comes into the office in apparently a very foul mood — more so than usual, anyway. One of our nurses calls [Patient] back to a room three minutes after her scheduled appointment time. [Patient] proceeds to contradict all of the nurse’s questions and information out of spite.

For example:

Nurse #1 : “[Patient], your blood pressure is 142/90.”

Patient: “That’s not right. My blood pressure is usually 140/80.”

[Nurse #1 ] is an older woman and is over the years of [Patient]’s bulls***, so she merely says:

Nurse #1 : “Okay then.”

Then, when the doctor comes in, [Patient] starts making demands.

Patient: “You have to give me an injection! My feet hurt and you’re going to fix it now.”

The doctor’s policy is that these injections, which can help with certain types of foot pain, are a once-in-every-three-months deal, and if something stronger is needed, they’ll look at physical therapy, so they don’t just throw pain pills at you. [Patient] had her injection about one week ago and has constantly refused physical therapy despite having no valid or medical reason to not go. She is very lazy and just wants a solution NOW; she doesn’t want to correct things in her life that would easily stop the problem for good, instead of temporarily.

Then, [Patient] demands new diabetic shoes. Normally, we do offer this service with [Nurse #2 ], who is the only one with the certification to take the measurements for these shoes. However, [Patient] burned that bridge a long time ago because she repeatedly treated [Nurse #2 ] like garbage and called her a b****. [Nurse #2 ] refused to measure her ever again long ago.

Knowing this, the doctor tells [Patient] that she will send orders for new diabetic shoes to another company we work with. But [Patient] doesn’t WANT shoes from them. She wants them from US. The doctor doesn’t want to throw [Nurse #2 ] under the bus, so she simply tells her that we’re not offering diabetic shoes from our office at this time. [Patient] keeps getting angrier but has no choice but to accept defeat.

She goes to our receptionist’s window and pays with a credit card.

Receptionist: “Would you like your receipt?”

Patient: “Ugh, no! Why would I want that?”

She then proceeds to stomp on out to her car. Three minutes later, she calls our receptionist from the parking lot.

Patient: *Angry* “You need to print me off a receipt for our transaction today! Why wasn’t I given one?!”

Receptionist: “Ma’am, I offered it to you before you left. I can send it to you in the mail or you can pick it up from our office at your convenience.”

Patient: “You did not offer me my receipt! I’m in the parking lot; you need to bring it out to me now!”

Receptionist: “Ma’am, you can come back inside and get it or I can send it to you in the mail. I can’t leave my desk as I’m the only receptionist in the office today.”

Patient: “You have to bring it out to me now! My legs hurt and I can’t walk in there!”

This is crap; she just walked out of the building just fine and had no leg injuries.

Then, [Patient] just starts yelling about how she doesn’t deserve to be treated like this and how someone needs to bring her the receipt NOW, and so on. It’s so loud that [Nurse #2 ] can hear [Patient] yelling on the phone from several feet away.

Nurse #2 : “Is that [Patient]?”

Receptionist: “It is.”

Nurse #2 : “Give me the phone; I’ll handle this.” *Into the phone* “Hello, this is [Nurse #2 ]. How can I help you?”

Patient: *Yelling* “You need to bring me my receipt now. My legs hurt and you need to bring it now! I should have been offered it in the first place when I checked out! This is ridiculous. You’re all incompetent! Bring it to me now!”

Nurse #2 : “Ma’am, your legs seemed to be working just fine when you walked out of the office. Now, you can either come in and get your paper yourself or we can mail it to you.”

[Patient] starts yelling incoherently, repeatedly calling [Nurse #2 ] a b****, etc.

Nurse #2 : “You have a nice day ma’am.” *Hangs up*

[Nurse #2 ] told me how great it felt to just call [Patient] out on her bulls*** and it was so satisfying to hear about. But it gets BETTER! Apparently, the doctor that was working that day had overheard [Patient] yelling on the phone and was NOT having the way [Patient] treated the entire staff. She told our other doctor — the one that owns the practice — and they agreed that they would dismiss her from the practice.

The rest of my workdays are looking a lot more [Patient]-less every day I go in.

06-12-2021	#75
florida80 R11 Độc Cô Cầu Bại Join Date: Aug 2007 Posts: 112,474 Thanks: 7,300 Thanked 46,014 Times in 12,790 Posts Mentioned: 1 Post(s) Tagged: 0 Thread(s) Quoted: 511 Post(s) Rep Power: 139	Put Your Foot In Your Mouth And We’ll Never Touch It Again BAD BEHAVIOR, INSTANT KARMA, MEDICAL OFFICE, PATIENTS, REDDIT \| HEALTHY \| CREDIT: SUBJECTDELTA28 \| APRIL 13, 2021 I work at a podiatrist’s office as an X-ray tech. Most of our patients are elderly and are near and dear to my heart — the kind of people who are like second grandparents to you whose feet you happen to be very acquainted with. Then there’s patients like this woman. [Patient] is that kind of woman who’s sickly sweet to your face and then complains to your superiors like you killed her puppy. We dread looking at the schedule to see her name on the daily patient appointment list. Some of my coworkers have flat-out REFUSED to take her back to a patient room and get vital signs, prep her room, etc. Everyone at my office has a [Patient] story. It’s practically a rite of passage. She has been coming to our office for about three years. In my own personal experience with her, she acts kind to my face but slightly entitled. She once complained to my doctor about something I did, and to be honest, it was so mundane that neither I nor the doctor she complained to — who owns our practice — took it seriously. The doctor told the patient she’d speak to me about it and told me, “Oh, [Patient] complained about you, [My Name], but she complains about everyone.” When she didn’t get the proper reaction that she expected from the doctor, she then tried to call a day or so later and speak to our office manager. My coworker picked up the phone and spoke to her. She had the NERVE to say, “I don’t want to get anyone in trouble, but I think it needs to be addressed.” Lady, you went out of your way TWICE to complain about me. You wanted me to get in trouble. On to the main event: [Patient] FINALLY gets her comeuppance. I am on maternity leave when this happens, so this is second-hand from my coworker. [Patient] comes into the office in apparently a very foul mood — more so than usual, anyway. One of our nurses calls [Patient] back to a room three minutes after her scheduled appointment time. [Patient] proceeds to contradict all of the nurse’s questions and information out of spite. For example: Nurse #1 : “[Patient], your blood pressure is 142/90.” Patient: “That’s not right. My blood pressure is usually 140/80.” [Nurse #1 ] is an older woman and is over the years of [Patient]’s bulls*, so she merely says: Nurse #1 : “Okay then.” Then, when the doctor comes in, [Patient] starts making demands. Patient: “You have to give me an injection! My feet hurt and you’re going to fix it now.” The doctor’s policy is that these injections, which can help with certain types of foot pain, are a once-in-every-three-months deal, and if something stronger is needed, they’ll look at physical therapy, so they don’t just throw pain pills at you. [Patient] had her injection about one week ago and has constantly refused physical therapy despite having no valid or medical reason to not go. She is very lazy and just wants a solution NOW; she doesn’t want to correct things in her life that would easily stop the problem for good, instead of temporarily. Then, [Patient] demands new diabetic shoes. Normally, we do offer this service with [Nurse #2 ], who is the only one with the certification to take the measurements for these shoes. However, [Patient] burned that bridge a long time ago because she repeatedly treated [Nurse #2 ] like garbage and called her a b*. [Nurse #2 ] refused to measure her ever again long ago. Knowing this, the doctor tells [Patient] that she will send orders for new diabetic shoes to another company we work with. But [Patient] doesn’t WANT shoes from them. She wants them from US. The doctor doesn’t want to throw [Nurse #2 ] under the bus, so she simply tells her that we’re not offering diabetic shoes from our office at this time. [Patient] keeps getting angrier but has no choice but to accept defeat. She goes to our receptionist’s window and pays with a credit card. Receptionist: “Would you like your receipt?” Patient: “Ugh, no! Why would I want that?” She then proceeds to stomp on out to her car. Three minutes later, she calls our receptionist from the parking lot. Patient: Angry* “You need to print me off a receipt for our transaction today! Why wasn’t I given one?!” Receptionist: “Ma’am, I offered it to you before you left. I can send it to you in the mail or you can pick it up from our office at your convenience.” Patient: “You did not offer me my receipt! I’m in the parking lot; you need to bring it out to me now!” Receptionist: “Ma’am, you can come back inside and get it or I can send it to you in the mail. I can’t leave my desk as I’m the only receptionist in the office today.” Patient: “You have to bring it out to me now! My legs hurt and I can’t walk in there!” This is crap; she just walked out of the building just fine and had no leg injuries. Then, [Patient] just starts yelling about how she doesn’t deserve to be treated like this and how someone needs to bring her the receipt NOW, and so on. It’s so loud that [Nurse #2 ] can hear [Patient] yelling on the phone from several feet away. Nurse #2 : “Is that [Patient]?” Receptionist: “It is.” Nurse #2 : “Give me the phone; I’ll handle this.” Into the phone “Hello, this is [Nurse #2 ]. How can I help you?” Patient: Yelling “You need to bring me my receipt now. My legs hurt and you need to bring it now! I should have been offered it in the first place when I checked out! This is ridiculous. You’re all incompetent! Bring it to me now!” Nurse #2 : “Ma’am, your legs seemed to be working just fine when you walked out of the office. Now, you can either come in and get your paper yourself or we can mail it to you.” [Patient] starts yelling incoherently, repeatedly calling [Nurse #2 ] a b***, etc. Nurse #2 : “You have a nice day ma’am.” Hangs up* [Nurse #2 ] told me how great it felt to just call [Patient] out on her bulls*** and it was so satisfying to hear about. But it gets BETTER! Apparently, the doctor that was working that day had overheard [Patient] yelling on the phone and was NOT having the way [Patient] treated the entire staff. She told our other doctor — the one that owns the practice — and they agreed that they would dismiss her from the practice. The rest of my workdays are looking a lot more [Patient]-less every day I go in.