A Most Unreceptive Receptionist, Part 7
Employees, Hotel, Ignoring & Inattentive, Jerk, Reception, USA | Working | September 16, 2020
I’m checking into a hotel for an event. As I’m a guest of honor, the event is paying for my hotel room. My boyfriend is also staying with me, but the room is in my name. I go to the desk.
Receptionist: “Hi there! How can I help you?”
Me: “I’m checking in; it should be under [My Name].”
Receptionist: “Can I see your ID?”
I hand it over. I’m used to the check-in process, as I’ve been a guest at several other events in addition to attending. The receptionist frowns and looks at my boyfriend.
Receptionist: “Can I see your ID, sir?”
Boyfriend: “The room is in her name; why do you need my ID?”
Receptionist: “She’s not showing up. If you don’t show me ID, I can’t check you in.”
Me: “The room is in my name. It was booked with [event]; they said it’s under my name. Is there another way to check?”
Receptionist: “I’ll just get my manager. He’ll tell you the same thing, though.”
She walks to a room behind the desk, then comes back with her manager.
Manager: “If you don’t show ID—”
Me: “She has my ID. The room is in my name. There is no reason I shouldn’t be able to check in.”
Manager: “Let me check, then.”
He takes my ID from the receptionist and then types on the computer. He then hands me my ID and a pair of key cards.
Manager: “Here you are; you’re in room [number]. It looks like my employee misspelled your name in the search.”
Receptionist: “What? No, I typed it right! You’re just making me look bad!”
Manager: “Sure. I’m sorry for the inconvenience, you two. Enjoy your stay.”
We did enjoy the event, but we also did leave feedback about the receptionist. Talking to a few of the other guests, we weren’t the only ones given trouble
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