Probably Needs Some Valium Too
PHARMACY | RIGHT | MAY 17, 2013
(A customer comes into the drive thru.)
Me: “Hello, how are you, ma’am?”
Customer: “I want my Nexium.”
(She provides her information, but I see that nothing has been filled.)
Me: “I’m sorry, ma’am; I don’t see that we have anything ready for you.”
Customer: “This always f****** happens! I’ve been trying to get my f****** Nexium for a month! I dropped it off here a month ago!”
Me: “You dropped it off at this location?”
(I ask this, as there are many branches of our chain within a 10 mile radius of each other.)
Customer: “Yes, I only fill here!”
Me: “Ma’am, there is no Nexium in your profile.”
Customer: “Yes their f****** is! This always f****** happens!”
(My coworker takes over, trying to calm her down. My manager has had enough of her mouth, and he goes to tell her off.)
Manager: “Ma’am! You have never filled here! It is not here! We have nothing for you!”
(The customer continues to curse up a storm. Another customer stares at the drive thru window, looking between it and me.)
Customer
#2 : “That b**** be crazy.”
Me: “I agree, sir.”
(I suddenly hear the drive thru window slam, and the car speed away.)
Me: “Sorry you had to hear all that, sir.”
Customer
#2 : “Nah it’s cool. Hey if something happens, I heard everything!”