Definitely The Wrong Call
ALBERTA, CANADA, EMPLOYEES, IGNORING & INATTENTIVE, PHARMACY | HEALTHY | APRIL 19, 2020
I see a missed call on my phone and recognize the number from a store where I used to work over ten years ago. I check my voicemail and it’s from the pharmacy.
Pharmacy: “Hi, [My Name], it’s [Store Pharmacy]. We aren’t able to get your prescription in; can you call us back?”
I moved my prescriptions since I quit and haven’t been to the doctor recently, so I call back, confused.
Pharmacy: “Hello, [Story Pharmacy], how can I help you?”
Me: “My name is [My Name] and I just had a missed call about a prescription?”
Pharmacy: “Yes, we aren’t able to order the cream in but we called [Doctor] to ask about an alternative.”
Me: “That’s not my prescription; I haven’t had anything filled there in years. It must be for someone else?”
Pharmacy: “Is your name [Full Name]?”
Me: “Yes.”
Pharmacy: “Is your phone number [number I called from]?”
Me: “Yes.”
Pharmacy: “Is your birthdate June 2—”
I cut them off.
Me: “That is not my birthdate; I’m not allowed to hear that information. This is someone else’s prescription.”
Pharmacist: “Oh, sorry about that, then!”
Am I glad I switched pharmacies…
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