Enough To Bring Tears To Your (Infected) Eyes
ARIZONA, IMPOSSIBLE DEMANDS, JERK, OPTOMETRIST/OPTICIAN, STUPID, USA | HEALTHY | JANUARY 16, 2018
(A customer comes in for a contact lens appointment. Their last appointment was nearly two years previous. They have an eye infection, so we bill them for a medical treatment visit.)
Customer: “What is this charge here? I wasn’t charged for this last time.”
Me: “Last time, you didn’t have an eye infection. We had to charge you a copay for that because of your medical insurance.”
Customer: “You didn’t ask me before doing all that; you can’t charge me for it.”
Me: “But you did want contact lenses, right?”
Customer: “Obviously.”
Me: “The doctor can’t give them to you until that eye infection is cleared up; that’s why this was a medical visit.”
Customer: “Well, the eye infection was your fault, anyway.”
Me: “Umm, but it was from over-wearing your contacts, correct?”
Customer: “Yes, but that’s your fault.”
Me: “Ma’am, you made a three-months supply of contacts last 20 months. I’m quite sure we didn’t recommend you do that.”
Customer: “Well, the contacts are too expensive! I couldn’t afford enough of them.”
Me: “Then, might I recommend you get glasses instead? We have a large selection of frames to choose from.”
Customer: “Glasses make people look stupid.”
Me: *laughs awkwardly, as all the other employees wear glasses, as do I* “Well, actually…”
Customer: “I don’t want glasses; I want contacts, and I’m not going to pay for things I didn’t ask for. If you don’t want people to get eye infections, you need to sell contacts cheaper.”
Me: “Ma’am, if you don’t pay for your visit, we cannot provide you with a prescription for contacts.”
Customer: “That’s just unprofessional!” *pays and then flounces out of office*
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