Their Lack Of Professionalism Is An Eye-Sore
Insurance, Medical Office, Pennsylvania, USA | Healthy | October 27, 2017
(My eye insurance changes when I got a new job, so I need to find a new doctor for my contacts exam. I choose one in the same building as my previous job at a pharmacy, as I’ve met [Doctor], who is a really nice guy, and call to make an appointment.)
Me: “Hi, before I make an appointment, I want to confirm that you take my insurance?”
Receptionist: “Oh, the plan offered by the local hospital? Of course we do.”
(I’m scheduled for the next open appointment, three months away. Fast forward to the day of the appointment. She copies my insurance cards, and I wait for my exam.)
Nurse: “[My Name]. Good afternoon, the doctor will be in to see you shortly.”
(In walks a short, bald, bearded man, not the tall, thin, bespectacled fellow I knew from the pharmacy, but I figure perhaps [Doctor] has expanded his practice or has a fill-in today. He proceeds to do my exam and tells me my script will be up front, no niceties, no introduction.)
Me: “Thank you! And I’m sorry, but I didn’t catch your name.” *primarily so I know not to schedule an appointment with him again*
Doctor: “[Doctor], of course!”
Me: “Oh, I apologize. I mistook the taller gentleman with glasses for you.”
Doctor: “He’s just the optician.”
(Cue the end of the awkwardness, and I go up front to pay my copay and get my script.)
Receptionist: “That will be [amount nearly $300].”
Me: “What? Shouldn’t it be $50 with my insurance and deductible?”
Receptionist: “Oh, we only take your insurance for eye emergencies.”
Me: *pays with mouth agape*
(She knew they only took my insurance for emergencies and scheduled me for an obviously non-emergent appointment. Then she copied my cards, again not pointing out that it wouldn’t cover my visit. And the doctor was an unfriendly, cold fellow to boot. Needless to say I never went back, even though my insurance has now changed to something they universally accept
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