VietBF - View Single Post - It’s An Emergency! But It Can Wait. JERK, MEDICAL OFFICE, NURSES, USA | HEALTHY

florida80 · 01-14-2021

A Cool-Headed Manager Turneth Away Wrath
INSTANT KARMA, JERK, PHARMACY | HEALTHY | NOVEMBER 26, 2020
I’m working the drive-thru at a pharmacy when an older patient who has occasionally been a handful pulls up. She has two prescriptions to fill and she hands me an empty tube of name-brand hydrocortisone cream.

Patient: “Can you get me another tube of this, too, please?”

Normally, we’re supposed to encourage patients to call ahead for curbside pickup, but we are slow and I am feeling nice. I leave the pharmacy, pick up the same tube, and add it to her order. The cream is about $6.

Later she comes in and starts complaining to the manager on duty.

Patient: “I bought this in the drive-thru earlier, and the employee there was rude to me, and she overcharged me! I demand that she be fired!”

She started generally causing a scene. Apparently, she wanted the store brand that was $3 cheaper. Surprisingly, after the manager reminded her that I was doing her a favor and I technically wasn’t supposed to leave the pharmacy to get over-the-counter products, she calmed down and left. I realize I could have been a bit friendlier, but I’m not a mind reader, lady.

01-14-2021	#846
florida80 R11 Độc Cô Cầu Bại Join Date: Aug 2007 Posts: 112,230 Thanks: 7,294 Thanked 45,890 Times in 12,765 Posts Mentioned: 1 Post(s) Tagged: 0 Thread(s) Quoted: 511 Post(s) Rep Power: 139	A Cool-Headed Manager Turneth Away Wrath INSTANT KARMA, JERK, PHARMACY \| HEALTHY \| NOVEMBER 26, 2020 I’m working the drive-thru at a pharmacy when an older patient who has occasionally been a handful pulls up. She has two prescriptions to fill and she hands me an empty tube of name-brand hydrocortisone cream. Patient: “Can you get me another tube of this, too, please?” Normally, we’re supposed to encourage patients to call ahead for curbside pickup, but we are slow and I am feeling nice. I leave the pharmacy, pick up the same tube, and add it to her order. The cream is about $6. Later she comes in and starts complaining to the manager on duty. Patient: “I bought this in the drive-thru earlier, and the employee there was rude to me, and she overcharged me! I demand that she be fired!” She started generally causing a scene. Apparently, she wanted the store brand that was $3 cheaper. Surprisingly, after the manager reminded her that I was doing her a favor and I technically wasn’t supposed to leave the pharmacy to get over-the-counter products, she calmed down and left. I realize I could have been a bit friendlier, but I’m not a mind reader, lady.