I Prescribe Some Patience
Pharmacy | Right | June 29, 2016
Customer: “I’d like to fill a prescription but I also wanted to ask about this medicine.” *puts two boxes of OTC painkillers on the counter* “Can I use this for my migraine?”
(I start by asking her various questions about the migraine to see whether she should get something OTC or if she should see a doctor. I also ask about contraindications for the particular drug. From the answers I get I explain to her that the drug she chose on the shelf is not suitable for her and I go to the shelf to get a different medicine. All in all this has not taken more than a few minutes, and going to the shelf and back a maximum of 15 seconds. As I return she’s really upset with me and snaps.)
Customer: “How come you got so preoccupied with this? I told you I was here to fill a prescription!”
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