The CSR Of Delphi
Books & Reading, Bookstore, Health & Body, Impossible Demands, USA | Healthy Right | August 5, 2009
Me: “Good evening, thank you for calling [Bookstore]. How may I help you?”
Caller: “My husband is going in for a CAT scan, and he’s kind of claustrophobic. I was wondering what kind of equipment they use?”
Me: “I’m sorry, ma’am, I really don’t have that kind of information. Maybe if you called your doctor?”
Caller: “It’s nine o’clock on a Saturday night! My doctor’s office is closed, duh! That’s why I’m asking you!”
Me: “I’m sorry, but we really don’t have that information.”
Caller: “Well, you have books, don’t you? Why don’t you just go and look it up in a book?”
Me: “Ma’am, we do have a small selection of home reference medical books, but I can’t look it up for you.”
Caller: “Well, you have an intercom, don’t you? Why don’t you just page a doctor and ask him to come to the phone and talk to me?”
Me: “I’m sorry, ma’am. We really aren’t allowed to do that sort of thing.”
Caller: “Well, can you at least connect me with the information desk, or is that too much to ask?!”
Me: “This is the information desk.”
Caller: “Well, a fat lot of good you are!” *click*
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