Might Have To Come Back Anyway For Stress
Delivery, Hospital, Ignoring & Inattentive, USA | Healthy | June 16, 2018
(I work at the main information desk of a hospital. A fast-food delivery man comes inside with a bag of food.)
Delivery Man: “Is this the front desk?”
Me: “Yes, it is!”
Delivery Man: “Great. I’ve got an order for [Customer]. Their instructions said to meet them at the front desk, and they just got a text saying I’m here. I’m going to wait for them to come down, okay?”
Me: “That’s fine.”
(Several minutes go by. No one comes down. The delivery man begins to get irritated.)
Delivery Man: “You’re sure this is the front desk?”
Me: “Yes, sir. There are other desks in [departments], but this is the main, front information desk.”
Delivery Man: “Well, why isn’t [Customer] here?!”
Me: “I’m sorry, sir. I don’t know. Do you know if they’re a patient or a visitor?”
(The delivery man is now on his phone and not paying attention to me.)
Delivery Man: “I just don’t understand! My instructions say to meet [Name] at the front desk of [Brand] Inn!”
Me: “I’m sorry, did you say the [Brand] Inn?”
Delivery Man: “Yeah.”
Me: “That’s a hotel.”
Delivery Man: “Yeah.”
Me: “This is a hospital.”
(He looks around, apparently noticing the “TO EMERGENCY ROOM” sign, the pharmacy, and the several rows of wheelchairs around my desk for the very first time.)
Delivery Man: “CRAP!”
(He runs out of the lobby, leaving the drinks from the meal behind. He returns about five minutes later, grabs them, and runs out without saying anything. About two hours later, he returns with another order.)
Delivery Man: *sheepishly* “I’m in the right place this time. I checked.”
Me: “That’s good!”
Delivery Man: “Is [Man] here?”
(I look around. There are no men in the lobby.)
Me: “Sorry, I guess not.”
Delivery Man: “What?! My instructions say [Man] is waiting in the Women and Infants Services lobby! He’s supposed to already be here!”
Me: “Well… The Women and Infants Services lobby is down that hallway to the right, actually. This is the front lobby—”
Delivery Man: “So I’m in the wrong spot again?”
Me: “Well, the wrong department—”
Delivery Man: “G**d*** it! I thought this job would be easy!”
(He stormed out of the lobby and stomped off to the correct department. At least this time he remembered his drinks!)
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