Screaming Until They’re Blue In The Face
FAST FOOD, RESTAURANT | RIGHT | JUNE 18, 2014
(It’s about 6:45 on a slow-ish night working in fast food. We’re selling a popular promotional burger which includes blue cheese. Suddenly, I see a red faced customer storming towards the door, obviously furious. As store policy, I find the nearest supervisor to deal with an obviously irate customer. I hide in the mug room to watch.)
Supervisor: “Hi. Welcome to…”
Customer: “ARE YOU TRYING TO KILL ME?”
Supervisor: “No ma’am. What seems to be—”
Customer: *pulls half eaten blue cheese burger out of bag* “HOW DARE YOU FEED YOUR CUSTOMERS THIS! THIS BLUE CHEESE IS EXPIRED AND MOLDY!”
(At this point I can hear laughter from the kitchen, who can hear every word.)
Supervisor: “Ma’am, this is a blue cheese burger. Perhaps you were given it by mist—”
Customer: “I KNOW WHAT A D*** BLUE CHEESE BURGER IS!”
Supervisor: “Then you understand that it is an aged cheese, where this ‘mold’ is normal. I will happily return your money to you if you wish, however.”
Customer: “HOW DARE YOU LIE TO ME! I’VE EATEN BLUE CHEESE ALL MY LIFE AND I HAVE NEVER ENCOUNTERED MOLD!”
(My supervisor, obviously getting annoyed, gives the customer her refund.)
Supervisor: “Here is your refund. However, if you can find me blue cheese in the local supermarket that doesn’t have or taste ‘moldy,’ I will gladly give you every cent I have in this cash register.”
(I see the customer’s eyes gleam right before she storms out. She never does come back. )
Supervisor: *to me* “Go write ‘customer found mold in their blue cheese’ in the complaint book.”
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