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Old 05-11-2021   #635
florida80
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Decision Making Make Oggwina Confused
IMPOSSIBLE DEMANDS, RETAIL, TIME, USA | RIGHT | SEPTEMBER 15, 2008
Customer: “Hi, I’d like to book in for my photo session.”

Me: “Great, what kind of date were you looking for?”

Customer: “June.”

Me: “Okay, we only book up to two weeks in advance but I can put something on hold for you. What kind of day and time were you looking for?”

Customer: “June, maybe a weekend.”

Me: “Okay, just pick a time and date and I can get that sorted for you.”

Customer: “I find this very unprofessional!”

Me: “…why?”

Customer: “You should show me what dates you have free!”

Me: “Every date and time in June; no one else is booked in yet.”

Customer: *glares at me*

Me: “Do you want to have a look at the diary?”

Customer: “Yes, I think I’d better.”

(I bring her into the office and show her the screen with our June diary on. It is COMPLETELY blank.)

Customer: “So what date can I have?”

Me: “What date do you want?”

(This goes on and on until I finally give her a random date and time.)
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