Allergic To Common Sense, Part 10
RESTAURANT | RIGHT | SEPTEMBER 27, 2016
(I am a cashier at a restaurant. We are a small business and the owners are still working on the perfect way to run the business. A couple walks in and orders at the counter as usual. After finding a table, the woman returns to the counter.)
Customer: “Excuse me; do you have any larger chairs? My husband is too large to fit in these.”
(I know we don’t have any, but I go in the back to ask the owner for advice anyway. I return to the counter with no real solution.)
Me: *”No, ma’am. We don’t have any larger chairs; I’m sorry for your husband’s discomfort.”
Customer: “Okay, thanks anyway.”
(She goes back to her table, visibly upset. The husband returns to fill his drink, and I notice he is wearing an adult bib. They eat all their food with seemingly no complaints. They talk for a few minutes, and then the wife returns to the counter.)
Customer: “Excuse me, I’m having an allergic reaction. Is the manager around?”
Me: “Yes, ma’am. Let me go grab the owner for you.”
Owner: “What’s wrong, ma’am ?”
Customer: “My throat is itchy. I’m allergic to something in your food. Could you name the ingredients for me?”
Owner: *names every ingredient in the food she and her husband has eaten*
Customer: “I’m not allergic to any of that.”
Owner: “I’m sorry, ma’am, then you didn’t have an allergic reaction here.”
Customer: *becoming more angry by the second* “I said my throat is itchy and I’m having an allergic reaction! Don’t you care at all about your customers?”
Owner: “Would you like me to call an ambulance?”
Customer: “No! I’m fine! We were just leaving!”
(She pulled her husband out the door. He seemed indifferent to her “allergic reaction.” He even waved to us on the way out.)
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