Unfair Daycare
DAYCARE, GYM | RIGHT | AUGUST 12, 2015
(I work at a gym daycare. We have a very strict policy that we cannot watch a child for more than three hours per day. Also, parents MUST be in the building while we are watching their children. A man (who was wearing no workout clothing) walks in with his two daughters.)
Customer: “Hi, this is my first time dropping my kids off here. Do I need to sign anything?”
Me: “Yes, sir, just sign here!”
(I hand him a “first time” liability waiver and he glances over it.)
Customer: “Three hours? That’s it?”
Me: “Uh, yes, sir… we aren’t allowed to watch children for more than three hours per day.”
Customer: “Well, all right, I guess.” *signs waiver*
Me: “Okay, you’re all set; have a good workout, sir!”
(He walks out. Our gym is quite large so I assumed he brought workout clothes and planned on changing. Three hours go by and he’s yet to pick up his daughters. After multiple announcements over the PA system I decide to investigate. Turns out he’s nowhere to be found in the entire gym. The gym manager pulls up his contact information and calls him.)
Customer: “Hello?”
Manager: “Hi, is this Mr. [Customer]?”
Customer: “Yes.”
Manager: “This is [Gym] and we have your daughters… It’s been well over three hours and you aren’t allowed to leave the building if your children are in daycare.”
Customer: “But… I’m at work right now. I don’t get off for another five hours. You’re going to have to watch them until I’m off work.”
Manager: “Sir, we are not a daycare. We are a fitness club. We can only watch your children if you’re in the building working out.”
Customer: “Then why do you call it a daycare?! I can’t just leave work right now!”
Manager: “Sir, if you don’t come get your children we will have no choice but to call the police.”
Customer: “What? You can’t do that! I signed a form saying I could keep my children there!”
Manager: “That’s correct; the form you signed specifically mentions that guardians are not allowed to leave the building or keep their children here for more than three hours.”
Customer: “All right, fine!”
(He hung up. Twenty minutes later he came and picked up his daughters. My manager informed him that he was no longer allowed to keep his children in our care, and he subsequently cancelled his gym membership.)
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