This Patient Needs A Patience Refill
JERK, OREGON, PHARMACY, USA | HEALTHY | AUGUST 21, 2020
I’m at a drive-thru for my local pharmacy. There are two lanes: one for drop-off, one for pickup. I’m in the pickup lane when a lady pulls up to the drop-off lane. It’s currently Saturday afternoon.
Pharmacy Tech: “Good afternoon. Are you dropping off today?”
Lady: “Actually, I need to get a refill on a prescription. I’ve been unable to reach you guys by phone for a week and a half.”
Pharmacy Tech: “Okay, can I get your info?”
The information is passed and a minute or so passes.
Pharmacy Tech: “We do not have the prescription in stock, but we’ll have this filled for you by Monday afternoon.”
Lady: “I can’t wait that long! I need my prescription. Can you see if any other location has it?”
Pharmacy Tech: “Just a couple of minutes.”
A couple of minutes go by.
Pharmacy Tech: “The other pharmacies in this area also don’t have it; it’s not a common prescription. If you had called it in prior to now, we’d have it all ready for you.”
Lady: “This is unacceptable!”
Pharmacy Tech: “We didn’t know you needed a refill. We do have an automatic refill service.”
Lady: “I don’t like those automatic refill things.”
Pharmacy Tech: “If you needed the prescription today, you should have called it in a couple days ago, or you could have done it online.”
Lady: “I don’t have time for this. You should have my prescription ready. It’s not my fault I didn’t call for a refill.”
The lady speeds off.
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