Playing Unfair With The Fairer Sex
BIGOTRY, CALL CENTER, EDITORS' CHOICE, FUNNY, NORWAY, ONE-LINER | RIGHT | FEBRUARY 8, 2009
(I provide Internet support over the phone. I am the only qualified technician working today. I also happen to be female.)
Me: “Welcome to [Company] Internet support. My name is [My Name]. How can I help you?”
Customer: “Oh, hello, sweetheart. I didn’t realize I’d reached the reception. Would you please connect me to Internet support?”
Me: “This is Internet support. What can I do for you?”
Customer: “I want help with a technical problem. I can’t talk to you. I want to talk to a man!”
Me: “Sir, I can assure you that I’ll be able to help you with your technical problem. I am the qualified technician here today.”
Customer: “You are a girl! You have no clue how to help me! This is man stuff. I demand to speak with a man!”
(This continues for ten minutes. The customer gets more and more aggravated and starts yelling nasty comments. I give up, and connect him to my coworker, who sits next to me. My coworker is male.)
Coworker: “Welcome to [Company] Internet support. My name is [Coworker]. How can I help you?”
Customer: “Finally, a man! My Internet is so unstable these days; I can’t seem to stay on it! It takes forever to load and the speed is horrible!”
Coworker: “Sir, I see the problem, and I’m sending a report. It will be fixed on Monday.”
Customer: “What?! It’s Saturday! Why do you have to wait until Monday? I want it fixed now!”
Coworker: “Well, we would need a qualified technician to log into the system to fix your line. It’s Saturday, so there is only one qualified technician working.”
Customer: “Get him to fix it now! I demand to speak with him!”
Coworker: “Sir, you have already spoken to her.”
Customer: “Wait. Her?”
Coworker: “Yes. You spoke to our only qualified technician earlier today. You yelled profanities at her, and demanded to speak to a man.”
Customer: “So, I’ll be lucky if my Internet is up again on Monday?”
Coworker: “You’ll be lucky if you have Internet at all.”
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