Real Sugar Can’t Be Beet
GROCERY STORE | RIGHT | APRIL 7, 2013
(A customer comes up with two packages of[energy drink].)
Customer: “Is this sugar free?”
Me: “Nope, afraid not. The sugar free usually has a lighter coloring on the box.”
(The customer repeats his question twice more, and I repeat my answer twice more. Finally, he decides to buy the two packages of normal [energy drink].)
Me: “All right, here’s your receipt!”
Customer: “Wait here. I’ll go get the sugar free…”
(Puzzled, I keep an eye on his groceries. When he returns, he takes the normal [energy drink] out of the bag, putting the new packages in the bag.)
Me: “Sir, didn’t you want to purchase those, too?”
Customer: “No! I told you, I was going to get sugar free! You rang me up for them!”
Me: “Sir, I told you three times that you were buying the regular kind. If you want those instead, you’re going to have to do an exchange.”
Customer: “No! I told you! I wanted sugar free! I have no time for this!”
(I call over my supervisor.)
Supervisor: “What’s up?”
(I explain the situation, calling it a slight problem in communication.)
Customer: “I told her; I’m very busy! I have no time for this!”
Supervisor: “Sir, in the time it took me to walk over here, you could’ve had this done and been on your way. I’ll take care of this on another register.”
(Without a word further, my supervisor takes the customer’s groceries and brings them to another register. A regular customer is behind the other customer, and has witnessed the whole thing.)
Regular Customer: “Geez! People sure are awful, huh?
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