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Old 05-31-2022   #1021
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Your Blood Or Your Wallet
Hospital, USA | Healthy | December 29, 2017
(The phlebotomists in our blood draw station are completely tired of the vampire jokes. They’re just overused. But not wanting to be jerks, and also realizing that the joke is a way for some people to deal with their discomfort over blood draws, our phlebotomists mostly politely laugh. One of our phlebotomists found a way to do one better.)

Patient: “Is this where the vampires are?”

Phlebotomist: “Nah. They’re all down in billing. You here for a blood draw?”
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Old 05-31-2022   #1022
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Taking Regular Checkups To The Next Level
Family & Kids, Medical Office, Pennsylvania, USA | Healthy | December 29, 2017
(We’ve had a horrific week. My toddler came down with chicken pox, then an ear infection. My husband had an accident, causing first, second, and third degree burns all over one hand. I am also seven-months pregnant, and joke that the only thing that HASN’T gone wrong is my going into premature labor.)

Monday Morning: Trip to doctor’s office to confirm chicken pox.

Monday Afternoon: Trip to doctor’s office. We went there instead of the ER for the burn.

Tuesday Morning: Recheck on nasty burn.

Tuesday Afternoon: ‘Well Baby’ check for me.

Thursday Morning: Toddler earache visit.

(We walk into the examination room. A few minutes later, our doctor walks in.)

Doctor: “It’s the [Our Last Name]s! My favorite family!”
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Old 05-31-2022   #1023
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There’s A Slight Baby Bump In That Diagnosis
Medical Office, UK | Healthy | December 28, 2017
(I am a female in my late 20s. I was in a serious car accident after which some of my organs were damaged and some had to be removed. As a result I am on a cocktail of drugs to keep me functioning. I’ve gone to the doctor’s office as I have been suffering from dizzy spells and sickness, which could be problems with my current medication. I don’t get my usual doctor but this doctor — who is male — seems fairly friendly. He’s asking me questions about what I’m experiencing and is making notes. He has asked about my medication as well, which I’ve told him about, including my hormone replacement ones, but doesn’t ask me why and I don’t volunteer that information.)

Me: “Will I need to come back for tests?”

Doctor: “You won’t. I know what’s wrong”

Me: *somewhat glad* “Oh, really? Is it [Medication Brand]? I was warned—”

Doctor: *shaking his head but smiling warmly* “Oh, no, no, no. Nothing serious. In fact quite a happy diagnosis! You’re pregnant!”

(There’s a pause, whilst he grins at me and I feel myself getting irritated.)

Me: “That’s impossible.”

(He gives me a funny look and gets snappy.)

Doctor: “You’re using something that boosts probability to get pregnant, and you’re shocked. Birth control methods like condoms aren’t 100%, and if you didn’t want to get pregnant I’d suggest you got a coil, which is a bit late now.”

Me: “Did you even look at my notes?”

Doctor: “I don’t need to look to know what this is. Dizziness and sickness are common during early pregnancy.”

Me: “If you did, you’ll see the hormone therapy is because I no longer have my reproductive system.”

(He goes very quiet and turns to his computer.)

Doctor: “There’s a slot open in a fortnight for blood draw. Same time but on Wednesday. Is that okay?”

Me: “Fine.”

(I didn’t get an apology from him. The tests did show that one of my medications is thinning my blood, so with a few tweaks I was feeling okay again. I didn’t get, though, why doctors have full notes but don’t consult them before making a diagnosis. I never wanted kids so I was more annoyed than anything but some would have been devastated with that gaff.)
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Old 05-31-2022   #1024
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Building A Wall Between Them And Common Sense
Insurance, Minnesota, Politics, USA | Healthy | December 28, 2017
(I work for an insurance nurse-line helping people with injury and illness questions. We are required by HIPAA to fully verify a member before discussing any specific issues or giving specific information on their health plan. There have been a number of people who object to HIPAA law, but this one takes the cake. The member in question doesn’t have her ID card on her and doesn’t want to use alternative methods to verify who she is.)

Member: “But I didn’t know I’d need to identify myself. Why can’t you just give me the information I need?”

Me: “Federal privacy law, called HIPAA, does not allow us to discuss or give out information to unauthorized people.”

Member: “But that’s a dumb law and President Trump doesn’t allow dumb laws, so you need to give me the information I asked for!”
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Old 05-31-2022   #1025
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Have A Bad Feeling About This
Maryland, Medical Office, Non-Dialogue, USA | Healthy | December 28, 2017
I have a regular gynecologist who I’ve been seeing for several years. Usually before she begins the exam, she’ll touch the speculum to my thigh, and move it up my leg, saying ‘Feel this, feel this,’ to get me used to the feel and temperature before she begins the exam. Today, she’s asked me if it’s all right if an intern does my exam while she supervises, and I agree.

The intern is super nervous, and admits to me that I’m the first patient today that’s agreed to it. When she begins the exam, she picks up the speculum and starts tapping it to the side of my knee. “Um, so… You’ll feel this…”

My doctor and I both burst out laughing, and my doctor had to correct her. I hope I didn’t break her confidence!
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Old 05-31-2022   #1026
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Addicted To This Routine
Grocery Store, Scotland, UK | Healthy | December 27, 2017
(Our supermarket has a resident addict. Somewhere in there is a nice guy who made some very bad decisions some time ago. He is permanently off his face on whatever he can get his hands on. Some variant on this conversation takes place at least daily

Member Of Staff: “Right, [Addict], you’ll need to go. You’re barred, remember?”

Addict: “Am I? Why?”

Member Of Staff: “Because you keep trying to nick stuff.”

Addict: “Well, yes, I do, but I don’t remember being barred for it.”

Member Of Staff: “You were off your face at the time, so you probably wouldn’t, but you are. Trust me.”

Addict: “Well, if you say so. Will I remember this conversation tomorrow?”

Member Of Staff: “Probably not.”

Addict: “Right, well. I’ll see you tomorrow, then.” *leaves*
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Old 06-01-2022   #1027
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Have A Bad Feeling About This
Maryland, Medical Office, Non-Dialogue, USA | Healthy | December 28, 2017
I have a regular gynecologist who I’ve been seeing for several years. Usually before she begins the exam, she’ll touch the speculum to my thigh, and move it up my leg, saying ‘Feel this, feel this,’ to get me used to the feel and temperature before she begins the exam. Today, she’s asked me if it’s all right if an intern does my exam while she supervises, and I agree.

The intern is super nervous, and admits to me that I’m the first patient today that’s agreed to it. When she begins the exam, she picks up the speculum and starts tapping it to the side of my knee. “Um, so… You’ll feel this…”

My doctor and I both burst out laughing, and my doctor had to correct her. I hope I didn’t break her confidence!
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Old 06-01-2022   #1028
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Addicted To This Routine
Grocery Store, Scotland, UK | Healthy | December 27, 2017
(Our supermarket has a resident addict. Somewhere in there is a nice guy who made some very bad decisions some time ago. He is permanently off his face on whatever he can get his hands on. Some variant on this conversation takes place at least daily

Member Of Staff: “Right, [Addict], you’ll need to go. You’re barred, remember?”

Addict: “Am I? Why?”

Member Of Staff: “Because you keep trying to nick stuff.”

Addict: “Well, yes, I do, but I don’t remember being barred for it.”

Member Of Staff: “You were off your face at the time, so you probably wouldn’t, but you are. Trust me.”

Addict: “Well, if you say so. Will I remember this conversation tomorrow?”

Member Of Staff: “Probably not.”

Addict: “Right, well. I’ll see you tomorrow, then.” *leaves*
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Old 06-01-2022   #1029
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Ignoring The Sticking Point
Hospital, Montana, USA | Healthy | December 27, 2017
(My husband has sliced his thumb open at work and after an hour of convincing him, I manage to get him into the ER. The doctor looks at it and determines it needs stitches, plus he needs a tetanus booster, and so the nurse gets the shot ready. This happens with me and [Nurse #1 ] talking to him on his right, and [Nurse #2 ] on his left prepping for the injection.)

Husband: “Okay, just… I don’t know… Let me get a deep breath before you inject me.”

Nurse #1 : “Are you afraid of needles? It’ll be a quick pinch and done, way less than slicing your thumb open.”

Me: “Exactly. It’s so quick. Remember all of the times you donated plasma? The needle is smaller and you barely feel it.”

(In the meantime, [Nurse #2 ] has prepped him and has uncapped the needle. She gives us a little nod and sticks him while we continue talking.)

Husband: “I know; it’s just irrational and my thumb hurts and it’s just overwhelming!”

Nurse #1 : “You used to give plasma? That’s awesome! What do they use, like 15 gauge?”

(The other nurse is done now and cleaning up.)

Me: “No, 12. The needles are HUGE!”

Nurse #1 : “Oh, geez. Well these are only 25 gauge, so super tiny compared to what you’re used to.”

Husband: “Yeah. I suppose. It wasn’t so bad, I just hated that cold feeling when they put the blood back into you.” *deep breath before turning to [Nurse #2 ]* “Okay, I should be good now. Go ahead.”

Nurse #2 : “Dude, I’ve been done for like a minute now. You did fine.”
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Old 06-01-2022   #1030
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To Call It A Scar Is A Bit Of A Stretch
Hospital, Massachusetts, USA | Healthy | December 27, 2017
(I have dislocated my shoulder.)

Doctor: *looking at a mark on my shoulder* “I see you’ve previously had your shoulder operated on.”

Me: “No.”

Doctor: “Yes, there’s the surgical scar right there.”

Me: “No, it’s a stretch mark.”

Doctor: “No, it’s a surgical scar.”

Me: “Unless somebody kidnapped me, drugged me, then operated on me while I was unconscious, I think I would remember surgery.”

Doctor: “…”

(A few years later, I was being examined by a dermatologist, and I told him the story. He said that it did indeed look like a surgical scar, and would I care to come by the hospital during rounds so he could fool his interns?)
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Old 06-01-2022   #1031
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If I Leave It’s Your Floss
Dentist, Maryland, USA | Healthy | December 26, 2017
(I am at the same dentist I’ve been going to for the past five years without issue. I brush my teeth twice a day and frequently use dental floss wands. While I do take really good care of my dental hygiene, my teeth aren’t bright white, as whitening toothpaste hurts my sensitive teeth. However, I’ve gotten nothing but glowing reviews from my dental hygienists and dentists the past few years. I haven’t even had a cavity since I was in elementary school. As the dental hygienist is looking at my teeth, she asks me various questions about my dental hygiene.)

Hygienist: “How often do you brush your teeth?”

Me: “Twice daily.”

Hygienist: “Oh, good! Do you floss?”

Me: “I don’t use dental floss, but I use floss wands.”

Hygienist: “Oh, that counts! Good on you for using those.”

(The dentist stops by to do his inspection of my mouth. I have never seen this dentist before, but I’m not worried, since I’ve had nothing but good experiences with this dental practice. It is an uneventful few minutes, until he jabs me unnecessarily hard in one of my back molars with his sharp tool. Keep in mind, I’ve been going to the dentist twice a year for 25 years, so I’m used to the mild pains of getting my teeth inspected and cleaned. This pain is far out of the ordinary and almost feels deliberately hard. I have never had a dental professional cause that kind of pain in my mouth, even from cavities.)

Me: “Ow!”

(I begin to taste blood, which has me really concerned.)

Me: “I taste blood.”

(I say this with his tools still in my mouth, as he has not stopped his inspection at all.)

Dentist: “Well, that wouldn’t have happened if you actually flossed. See, this is why flossing is so important.”

Me: “I do floss.”

(Again, I mumble, as his tools are still in my mouth and I don’t want to be hurt again. He then finishes his inspection, stands up, and quickly speaks to the dental hygienist. While this is happening, I sit up to check on my tooth. I reach into my mouth and pull out a finger with blood on it.)

Dentist: “Schedule a follow-up appointment in one month, due to her poor flossing habits. It would seem she’s caused herself extremely sensitive teeth and gums. She’ll have permanent dental damage if she doesn’t start taking better care of her teeth.”

(The dentist then walks away, leaving me completely speechless.)

Hygienist: “I’m so sorry about that, honey. Let me get you some cotton balls for that blood. I’ll clean that up and try to finish your teeth cleaning.”

Me: *as I’m fighting back tears* “I swear, I do floss! I even have a pack of floss wands in my purse right over there!”

Hygienist: “I’m so sorry, sweetie. You’re fine; I promise. I didn’t see any inflammation or signs of apparent sensitivity. You also didn’t react to my inspection at all, so I don’t think you have overly sensitive teeth from poor dental care. Again, I’m so sorry. He’s the head dentist’s son, and he’s right out of dental school. He’s only temporarily hired until he finds a job at another dental practice. From what we’ve seen so far, he likes to give an excuse why a patient needs an immediate follow-up appointment so he can try to make more money through more appointments. His father has promised that he won’t be here much longer. I’m so sorry you were here on a day that he was scheduled to fill in for his father.”

(The nurse gave me an over-packed goodie bag with stickers, a new toothbrush, three new toothpastes, a small toy, and a new set of floss wands. She also continued to apologize many more times. She told me I wouldn’t need to come in again until my next dental check-up in six months, when she assured me the dentist’s son wouldn’t be employed there anymore. I’ve never had an issue with this dental practice, but if he’s still there when I come back in six months, I’ll be finding a new dentist.)
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Old 06-01-2022   #1032
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When Your Doctor Is Gravely Concerned
British Columbia, Canada, Medical Office | Healthy | December 26, 2017
(My GP has referred me to a dermatologist in the nearest large city because of a rash on my hands. A couple of months later, I’m in his office for a regular check-up.)

Doctor: “Did that dermatologist ever get in touch with you?”

Me: “Not a word.”

Doctor: “Maybe you had better call her. Here, I’ll look up her phone number.” *fiddles with his computer for a bit* “Oh, dear, I just found her obituary.”

Me: “I guess that explains why she never contacted me.”

Doctor: “But doesn’t it make you feel good to know you’re doing better than your doctor?”
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Old 06-01-2022   #1033
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Obviously Not Stressing It Enough
Oregon, Pharmacy, USA | Healthy | December 26, 2017
(My doctor has prescribed me a four-month supply of a new medicine, to see if it will help with my migraines. I get it filled for the first two months at my local pharmacy without a problem, but the third month I am told I have to call my insurance to sort out a problem. After fighting my way through the automated system and identifying myself

Me: “My pharmacy told me that I need to call you about one of my meds.”

Operator: “Yes, it looks like that has been flagged as a ‘maintenance medication’ in our system, so it can only be filled at a regular pharmacy twice. After that it needs to be filled as a three-month supply via mail order.”

(This is news to me, but then again, it is a new insurance plan, so I am not that familiar with it.)

Me: “Okay, but I only have two more months on this medication; my doctor just gave me a four-month script to see if it works for me.”

Operator: “Yes, you just need to get set up on our online system to get it in a three-month supply.”

Me: “That’s the problem: I don’t have three months left on it. Can I get a two-month supply?”

Operator: No, it has to be a three-month supply because it is a ‘maintenance medication.'”

Me: “But I only have two more months on this prescription; it’s a trial to see if it works.”

Operator: “That’s fine; just get set up on our online system and you can get a three-month supply from now on.”

Me: “No, I can’t. I probably won’t be on this that long, and my prescription is only for two more months. Are you saying I need to go to my doctor and get a new three-month prescription in order to fill my last two months?”

Operator: “No, you keep the same prescription; just order a three-month supply online. Do you need the website address?”

Me: “No, I think I need a new prescription, because mine is only for another two months.”

Operator: “No, it must be three months.”

Me: “So, I need to get a new prescription from my doctor for three-months’ worth, or stop taking it now?”

Operator: “No, just enter your prescription online and select ‘three-month supply.'”

Me: “But I don’t have three months left on this medication.”

Operator: *sighs loudly* “I can give you a one-time exception to pick up this month from your pharmacy, but after that you really need to start getting it in a three-month supply via mail order.”

(I decided three months would have to be enough of a trial on that medication; it wasn’t working anyway, and that phone call to get more definitely triggered a stress migraine.)
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Old 06-01-2022   #1034
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The Tale Is In The Yelling
Alabama, Pharmacy, USA | Healthy | December 25, 2017
(I’m at a local pharmacy. Twenty minutes ago I dropped off a prescription and now I am picking it up.)

Pharmacist: “Yes, sir?”

Me: “Prescription for [My Name]?”

Pharmacist: “It’s not ready yet, but it should be in just a few minutes.”

Me: “Sure, that’s fine.”

(I go and sit down in the waiting area. The pharmacist walks over to another employee and whispers something to her, which I happen to overhear

Pharmacist: “Can you believe it? He actually didn’t yell at me!”
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Old 06-01-2022   #1035
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About To Be (Dis)Appointed
Hospital, Maine, USA | Healthy | December 25, 2017
(I do appointment scheduling for the hospital. The following takes place on a daily basis with different patients.)

Patient: “I need to reschedule my appointment for next week.”

(I take their name and date of birth, and I look up the appointment.)

Me: “Okay, so, the only appointment I have in June is for the 18th at 7:30 am; then I am going into the middle of July.”

Patient: “Oh, no! I can’t wait that long; do you have anything Tuesday?”

Me: “No, I’m sorry. The only opening I have is June 18th.”

Patient: “How about Wednesday?”

Me: “No. Like I said, the only opening I have in June is the 18th; then I am going into July.”

(This goes on a few more times.)

Patient: “Okay, I will just take June 18th. You don’t have anything a little later in the day, though, do you?
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Old 06-01-2022   #1036
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A Sinus Of The Times
Hospital, Louisiana, USA | Healthy | December 25, 2017
(I suffer from chronic sinus infections, having experienced ear infections with regularity since I was a toddler. However, the word “suffer” is actually quite a stretch. I’m chatting about it with the doctor checking me out; who initially doesn’t seem convinced anything is wrong.)

Me: “They never really bothered me, though. I was in for a check-up when I was two, and the doctor kept asking my mom if I’d been fussy, crying, sleeping badly, rubbing at my ears or anything. She said I’d been fine and asked why I’d be doing anything like that, and the doctor said I had the worst ear infection he’d EVER seen!”

Doctor: *giving me an are-you-serious look* “You have the worst sinus infection I’ve ever seen.”

Me: *cheerfully* “Told ya!”
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Old 06-01-2022   #1037
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Choking On All That ‘Drama’
Canada, Dentist, Ontario | Healthy | December 24, 2017
(I’ve never liked going to the dentist, but this incident really made me hate it more than usual. It’s just a normal annual teeth cleaning, uncomfortable but bearable, but when the hygienist was using the polish, a chunk of it broke off and went down my throat. I started choking and the hygienist had to stop the cleaning for a moment to let me clear my airway.)

Hygienist: “Quit being such a drama queen.”

(I was furious, and made sure to tell my mom about it when I was done. I don’t know if she told the dentist about what happened, but I never saw that hygienist again.)
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Old 06-01-2022   #1038
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Overstayed Your Medicaid
Hospital, USA, Washington | Healthy | December 23, 2017
(After our son is born

Nurse: *to my wife* “And I’m just confirming that the baby is covered by your insurance for at least 21 days?”

Wife: “Yes, that’s correct.”

(Later

Doctor #1 : “Hi, Mom & Dad! Congratulations! I’m [Doctor] and just here to look over the little guy. Oh, he’s a cutie!” *examines the baby for five minutes* “Well, everything looks good. Congratulations again!”

(Even later

Doctor #2 : “Hello! I’m [Doctor #2 ]. I’m here to examine [something else] with your son. Congratulations, by the way! Oh, he’s a handsome guy!” *examines baby for five minutes* “Well, everything looks good. He seems to be doing great!”

(Later still

Doctor #3 : “He’s doing great, but his levels aren’t quite where we would really like them to be. I’m going to keep you guys here for another night to monitor him.”

(Months later we start seeing bills from pediatricians whose names we didn’t recognize at all for “neonatal exam” and other odd things. Two years later our daughter is born in the same hospital.)

Nurse: *to my wife* “And I’m just confirming that the baby is covered by your insurance for at least 21 days?”

Wife: “No, I’m on a self-funded plan so that isn’t the case. We’ll be putting her on the state-based Medicaid plan with her brother and coverage will be retroactive to her birthday.”

(Later, as in less than 24 hours after the birth

Nurse: “Looks like you guys get to go home today! Just so you know, her levels aren’t quite where we would want them to be so you’ll need to set up an appointment with your primary care pediatrician to have her checked within the next day. Congratulations again!”

(The next day at our pediatrician’s office

Pediatrician: “Why in the world would they discharge you with her levels like this? This is very concerning to me. She needed another night in the hospital. Did any pediatricians at the hospital look at her?”

Wife: “Just one. Weird, because last time we saw like four or five; they’d just pop in and we’d never see them again.”

Pediatrician: “These numbers are not good. We need to get her to the ER today.”

(Off to the ER (at a different hospital) and our new-born daughter had to stay the night for some urgent treatment. She’s fine now but the lesson is learned that we mention Medicaid to the hospital with extreme caution.)
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Old 06-01-2022   #1039
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Unhealthy Expectations
Impossible Demands, Louisiana, Office, USA | Healthy | December 22, 2017
(I work in home health and we get calls like this a lot surprisingly

Me: “Thank you for calling [Agency]. This is [My Name]; how may I help you?”

Caller: “Hi, I’m a nurse, and my [family member] needs care, but they only want me to take care of them. Is there any way we could go through you and have only me take care of them?”

Me: “Yes, if you fill out an application and we hire you. But you would have to see more patients in a week than just your [family member].”

Caller: “Oh, no, I just want to take care of [family member] and no one else. I have a job already. I would just need to be paid for my [family member]. How would they be able to request me after being admitted to your agency?”

Me: “The only way is to be hired here to see patients.”

Caller: “But I have a job already; I don’t need to be hired. And I can’t see other patients, only my [family member].”

Me: “So you want to use our facility, our resources and supplies, see no one else, AND you want us to pay you?”

Caller: “Yes, exactly.”

Me: “Sorry, we don’t do that here. Try [Other Home Health Agency].”

(No other home health agency does that either.
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Old 06-01-2022   #1040
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This Service Is Lumpy At Best
Arkansas, Medical Office, USA | Healthy | December 22, 2017
(Over the last two years I’ve had two breast lumps, which were both biopsied, and have been suffering pain, from what I suspect is a third, over the last 5 months. The pain used to only bother me when I tried to wear a bra with an underwire, but over the last 2 months it has gotten to the point where it just hurts all the time. My primary care physician does indeed find a lump in the area and has ordered a diagnostic ultrasound of the area, which thankfully I get scheduled within the week.)

Sonographer: *going though the normal medical questions* “Do you smoke?”

Me: “No.”

Sonographer: “Have you ever been pregnant?”

Me: “No.”

Sonographer: “Have you had previous breast surgeries or biopsies?”

Me: “Yes, both on the left. One was in May of 2015 and was excisional, and one just eight months ago and was a fine needle aspiration.”

Sonographer: “Have you ever been pregnant?”

Me: *doubting her listening skills* “…I believe you just asked me that. No, I have never been pregnant.”

Sonographer: “Is there a lump?”

Me: “Yes. [Doctor] found it based on the location of my pain over the last several months.”

Sonographer: “And when was your appointment with her?”

Me: “Last week on the 25th.”

(The sonographer quietly finishes her paperwork and does the ultrasound. After completing the imaging she steps out of the room to speak to the radiologist, which takes approximately 20 minutes. I spend the entire time hoping that this time is merely a cyst and I can have it drained to relieve my pain and be done with it. Finally the sonographer comes back into the room, sans radiologist.)

Sonographer: “So, it’s indicated to be benign. We’re going to schedule a follow up for you in six months.”

Me: *I’m slightly taken aback by both the abruptness and that they apparently expect me to suffer increasing pain for another six months* “Wait, what? Even though I’m in pain and haven’t been able to wear a real bra in several months?”

Sonographer: “We’ll give you a pamphlet on pain management. Do you want to set your appointment up now?”

(By this point I’m both ticked off and nearing tears, as I feel I’m just being dismissed because I’m young, and am not being given any information.)

Me: “Can you at least tell me anything about the spot? What are the dimensions? Is it a cyst like [Doctor] said it might be? Or is it solid? What do the edges look like?”

Sonographer: *looks like I’ve just deeply offended her by asking questions about my own health* “It’s like what you had last time. But it’s teeny tiny. You just have very dense tissue around it so it feels bigger. So do you want to set up your appointment now?”

(After several rounds of asking her the same questions and her not providing the answers in exact terms but pushing for the follow-up appointment, she finally told me that the lump was about 8mm, which wasn’t as large as one of the previous ones, but was not “teeny tiny,” and at least had edges that are the indicator for it being benign. She pushed the pain management pamphlet on me, got my follow-up set up, and practically shoved me out the door. I relayed all my concerns about how little was addressed to my primary doctor, and she at least reviewed my results and gave a referral to a surgeon for me to move forward. The most annoying part? The sonographer apparently put down that I’d only been presenting the issue for a week, which was when I received confirmation of a lump, not that it’d been going on for several months as I’d told her. Listening is an active skill, everyone!)
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