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florida80
04-14-2019, 17:01
Yeah, Definitely Contraindicated
Pharmacy | | Right | April 21, 2009
(A patient walks up to the pick up window looking like he just came from the emergency room.)
Me: “Hello, sir, how can I help you?”
Customer: “I wanna drop this off…” *hands me an ER prescription*
Me: “Sir, this is the pick up window. You need to drop off the prescription at the drop off window.”
Customer: “Where’s that?”
Me: “The counter at the entrance to the room with the big sign that says “Drop Off Window’.”
Customer: “Where?”
Me: “You know, you already waited in line so I’ll just take the prescription here. Have you ever had any medication here before?”
Customer: “I don’t know, have I?”
Me: “I’ll take that as a no. Do you have any allergies to medication?”
Customer: “Well, when I mix heroin and battery acid, I get a rash.”
Me: “… I’ll make a note on that.”
florida80
04-14-2019, 17:01
This One’s A No-Brainer
Pharmacy | Sydney, Australia | Right | February 13, 2010
Customer: “My mother is taking some medication and it is making her sick. Can you stop giving it to her?”
Me: “I’ll have to ask the pharmacist for you. What medication is it?”
Customer: “It’s a little white pill.”
Me: “You don’t know the name of it, sir? We do have many white pills in the pharmacy.”
Customer: “I think it’s for her heart…or her brain.”
florida80
04-14-2019, 17:02
Noah Already Had Two Customers On The Ark
(Note: much of our area is suffering from massive flooding. A man walks into our chain pharmacy, completely drenched from the chest down.)
Me: “Wow, what happened to you?”
Customer: “I tried to go to your other location and it was closed!”
Me: “That location is flooded, sir. There’s about four feet of water surrounding it.”
Customer: “I know! I had to wade all the way up to the door before I found out it was closed! How do you think I got so wet?”
florida80
04-14-2019, 17:02
Not A Case Of If, But When…
Pharmacy | | Right | August 20, 2009
(While waiting in line, I overhear a conversation between a teenager and a police officer, both of whom are also waiting. The boy has red plastic cups and ping pong balls in hand.)
Officer: “Can I ask what those are for?”
Teenage customer: “No, no questions.”
Officer: “Where’s the party?”
Teenage customer: “No parties.”
(The kid checks out, and as he’s walking out the door yells “SODA PONG!” and flicks his wrist.)
Officer, to me: “Yeah, I’ll get the call in a couple hours.”
florida80
04-14-2019, 17:03
There’s No Pills Like Home
Pharmacy | | Right | July 17, 2009
(A patient called in to inquire about her medication she had just picked up.)
Me: *on the phone* “Pharmacy.”
Patient: “Hi, I just picked up this medication, and I think I may have a problem.”
Me: “Is there something incorrect with how it was filled?”
Patient: “No, it’s just that the cream here says to apply locally, and I’m going out of town tonight. I was wondering if I could still use it.”
Me: “Um…yes, yes you can.”
Patient: “Oh, OK good…. Oh…oh God. I just realized…oh my God, just forget I asked! How stupid of me!”
florida80
04-14-2019, 17:04
On The Bright Side, There Are Worse Orifices
Pharmacy | | Right | July 15, 2009
Me: “*** Pharmacy, how can I help you?”
Customer: “Yeah, your medicine is defective.”
Me: “Sir, why don’t I get your information so I can take a look at your profile.”
Customer: *gives his name and date of birth*
Me: “I see that the last prescriptions you filled were antibiotic and drops for your ear infection. Are your symptoms still bothering you?”
Customer: “Yes, and how the h*** do you expect me to fit this giant pill in my ear?”
Me: “Sir, that’s an antibiotic tablet. It’s meant to be taken orally.”
florida80
04-15-2019, 18:07
Yeah, Definitely Contraindicated
Pharmacy | | Right | April 21, 2009
(A patient walks up to the pick up window looking like he just came from the emergency room.)
Me: “Hello, sir, how can I help you?”
Customer: “I wanna drop this off…” *hands me an ER prescription*
Me: “Sir, this is the pick up window. You need to drop off the prescription at the drop off window.”
Customer: “Where’s that?”
Me: “The counter at the entrance to the room with the big sign that says “Drop Off Window’.”
Customer: “Where?”
Me: “You know, you already waited in line so I’ll just take the prescription here. Have you ever had any medication here before?”
Customer: “I don’t know, have I?”
Me: “I’ll take that as a no. Do you have any allergies to medication?”
Customer: “Well, when I mix heroin and battery acid, I get a rash.”
Me: “… I’ll make a note on that.”
florida80
04-15-2019, 18:08
On The Bright Side, There Are Worse Orifices
Pharmacy | | Right | July 15, 2009
Me: “*** Pharmacy, how can I help you?”
Customer: “Yeah, your medicine is defective.”
Me: “Sir, why don’t I get your information so I can take a look at your profile.”
Customer: *gives his name and date of birth*
Me: “I see that the last prescriptions you filled were antibiotic and drops for your ear infection. Are your symptoms still bothering you?”
Customer: “Yes, and how the h*** do you expect me to fit this giant pill in my ear?”
Me: “Sir, that’s an antibiotic tablet. It’s meant to be taken orally
florida80
04-15-2019, 18:09
High School Dropouts Work On The Pharm
Pharmacy | Boston, MA, USA | Right | June 12, 2010
(I work as a pharmacy tech at a chain pharmacy. I am also currently in pharmacy school and will be a pharmacist one day.)
Customer: “You should be ashamed of yourself!”
Me: “I’m sorry. Can I help you with something?”
Customer: “No! I refuse to be helped by a high school dropout! You should be ashamed of yourself for working where children can see you! You are going to make them think that it is okay to not have an education!”
Me: “Ma’am, I am not a high school dropout. I have a high school diploma and I am currently in pharmacy school working towards a Doctor of Pharmacy. I am going to be a pharmacist one day.”
Customer: “Stop lying! I have never heard of a pharmacist before. You are a high school dropout!”
Manager: “Can I help you?”
Customer: “Yes! Your employee is lying to me! She says she is going to be a pharmacist! That job doesn’t exist!”
(The manager looks at our pharmacist who is near tears from laughing so hard.)
Manager: “Ma’am, see the man over there? He’s the one who filled your prescription. He is a pharmacist.”
Customer: “No he isn’t! He just counts pills! You don’t need school for that!”
florida80
04-15-2019, 18:10
Health Care(less)
Pharmacy | Greenville, SC, USA | Right | May 19, 2010
Me: “That will be $43.78, ma’am.”
Customer: “Oh, no it won’t.”
Me: “I’m sorry, did you have insurance? You weren’t in the system. Do you have your card on you?”
Customer: “No, I don’t have insurance. Obama said health care is free.”
Me: “I don’t think that’s how it works, ma’am.”
florida80
04-15-2019, 18:10
There’s No Pills Like Home, Part 2
Pharmacy | New Jersey, USA | Right | April 19, 2010
(My phone number is 1 number off a nearby pharmacy. We get a lot of misdials. My father happens to actually be a pharmacist but he doesn’t work there.)
Me: “Hello?”
Caller: “Hello? You just say Hello? How dare you be so rude! You should say “thank you for calling”!”
Me: “Oh, you must be looking for [pharmacy]. You have the wrong number.”
Caller: “Liar! How would you know what store I’m looking for? You’re just trying not to get in trouble. Give me your manager.”
Me: “Ma’am, I don’t have a manager. You’ve called a private residence. The number for the pharmacy is close to our number, so we get a lot of wrong calls.”
Caller: “This is outrageous! Give me your manager! I will not be treated this way!”
(At this point the caller was rambling and being rude so I hung up the phone. She called back, and my father answered it.)
Father: “Hello?”
Caller: “Is this the manager? Thank god! I want to know if [drug] can be taken with food! And you should fire that girl that answered before, she was very rude to me! I want to file a complaint!”
Father: “Ma’am, this is not the grocery store pharmacy. You just told off my 14-year old daughter. I happen to be a pharmacist. That drug does not need to be taken with food. However, you should see a doctor about your ears, as you clearly can’t hear a word anyone says.”
florida80
04-15-2019, 18:11
Seriously Bad Hair Day
Pharmacy | Melbourne, Australia | Right | March 11, 2010
(It’s 10pm we are in the final motions of locking up, registers closed and lights off. I’m just locking the door.)
Customer: *runs up in a panic* “Oh no! You are closed? It’s an emergency! I really need to buy one thing!”
Me: “Sorry, we’re closed. Maybe you could come back in the morning.”
Customer: “No! I can’t wait that long-this is an emergency! Please help me!”
Me: “OK, I suppose I can help you quickly for an emergency. Do you need antibiotics or paracetamol or something?”
Customer: “I need a packet of hair pins!”
florida80
04-15-2019, 18:12
How To Seize The Moment
Pharmacy | Tallmadge, OH, USA | Right | March 8, 2010
(An elderly woman is having a seizure and obviously 911 was called to the scene.)
Customer: “Excuse me, but when can I get my prescription?”
Me: “Ma’am, this woman is having a seizure and needs medical attention right away.”
Customer: “But I was here before her!”
florida80
04-15-2019, 18:12
Rectify The Situation
Pharmacy | UK | Right | August 12, 2010
Customer: “Hi there, do you sell rectums?”
Me: “I’m sorry, what?”
Customer: “Rectums. I need a rectum. do you sell them?”
Me: “Why do you need it?”
Customer: “I have some tablets here and it says ‘insert via rectum’ and as I don’t have one, I thought I better buy one.”
Me: “I think I better call the pharmacist in.”
(I call the pharmacist in who explains to the man exactly what a rectum is. He leaves red faced.)
florida80
04-15-2019, 18:13
Don’t Hold Your Breath For This One
Pharmacy | Boulder, CO, USA | Right | July 16, 2010
(I am counseling a patient on using an inhaler.)
Me: “Do you know how to use an inhaler, sir?”
Patient: “Nope, never used one.”
Me: “Okay, you’ll want to begin inhaling, and then depress the inhaler as you are breathing in. Then, hold your breath for as long as possible to allow the medication to be absorbed into your lungs.”
Patient: “Oh, sort of like smoking pot…”
florida80
04-15-2019, 18:14
Hollywood, M.D.
Pharmacy | Vancouver Island, BC, Canada | Right | July 1, 2010
(A customer comes to the counter with a bleeding hand.)
Customer: “Have you got a first aid kit back there? I caught my hand and it’s bleeding.”
Me: “Of course. I’ll go get it.”
(I come back with the kit and take out some antibiotic ointment and some bandages.)
Customer: “Oh, I shouldn’t need the bandages.”
Me: “Are you sure? It’s bleeding quite a lot.”
Customer: “Well, that ointment will just fix it, won’t it?”
Me: “Pardon?”
Customer: “That stuff you’ve got in your hand, that’ll just heal it up right?”
Me: “This helps it heal faster and prevents it from getting infected, but it doesn’t heal it immediately.”
Customer: “Don’t you have the stuff that just fixes it right away?”
Me: “I don’t believe they have anything that does that, ma’am.”
Customer: “They do, I saw it before!”
Me: “Where did you see it?”
Customer: “I saw it on some movie. I don’t want that stuff there. I want the stuff I saw in the movie. Just get that stuff and fix this already, will you?”
florida80
04-15-2019, 18:15
Medication Frustration
Pharmacy | Vancouver Island, BC, Canada | Right | June 28, 2010
Customer: “I’m picking up a prescription for [name].”
Me: “Okay. Just a second.”
(I check the drawer for the prescription and can’t find it.)
Me: “When did you order it?”
Customer: “Well, I saw the doctor on Monday.”
Me: “So you came in on Monday?”
Customer: “No, I went to the doctor’s on Monday.”
Me: “Okay, so when did you drop your prescription off?”
Customer: “What do you mean? I went to the doctor.”
Me: “And did he give you a piece of paper that said what drugs you needed?”
Customer: “Yeah.”
Me: “That’s a prescription. You need to bring it here so that we know what you need.”
Customer: “But I saw the doctor on Monday! Why didn’t he do it?”
Me: “That’s not his job. That’s what pharmacists are for.”
Customer: “So what, he’s a doctor but he’s not a pharmacist? Look, I saw him on Monday so he probably just did it then. You’re just not looking hard enough. Look for the things done on Monday!”
florida80
04-15-2019, 18:15
The Truth Is A Bitter Pill To Swallow
Pharmacy | Vancouver Island, BC, Canada | Right | June 25, 2010
Customer: “Why isn’t my prescription ready yet?”
Me: “We’re trying to get in contact with your doctor because of a problem with the prescription. You’re profile says you’re allergic to penicillin. Is that correct?”
Customer: “Oh yeah, that stuff is real bad for me!”
Me: “The medication your doctor prescribed has penicillin in it, so we’re trying to get a hold of him to find out what he wants you to take.”
Customer: “Oh, well, he wants me to take the penicillin. That’s what he wrote down, right?”
Me: “Yes, but you said you were allergic to it.”
Customer: “But he’s a doctor, so he knows what’s best. If that’s what he wrote, then just give me that.”
Me: “Well, we’ll check with him first to make sure that it’s safe for you.”
Customer: “Of course it’s safe for me or the doctor wouldn’t have prescribed it! He probably just cured my allergies. Check my old prescriptions; I bet he prescribed me something to cure my allergy!”
florida80
04-15-2019, 18:16
Retired & Extremely Dangerous
Pharmacy | Georgia, USA | Right | October 18, 2010
Me: “Thank you for call [Pharmacy], may I help you?”
Elderly Female Customer: “I would like to get these two of my medications refilled and I want to pick them up tomorrow afternoon.”
Me: “Okay ma’am, that will be fine. Is there anything else I can do for you?”
Elderly Female Customer: “Honey, you can come to my house and do me anytime.”
Me: “I, uh, oh, uh…”
Elderly Female Customer: “I hope I didn’t offend you, but I’m old so I can say things like that!”
florida80
04-15-2019, 18:16
Discount Discounted
Pharmacy | Sherman Oaks, CA, USA | Right | September 29, 2010
Me: “And do you have a free rewards card with us, ma’am?”
Customer: “A what? I don’t know. Maybe. I don’t know.”
Me: “If you think you have one, I can look it up by your phone number?
Customer: “My what?”
Me: *louder* “Your phone number, ma’am.”
Customer: “I don’t have one of those! I don’t think I have one! I don’t have a phone number! I don’t have one!”
Me: “Okay, ma’am, that’s fine. Your total today is $26.74, and just to let you know, you could have saved $5.90 if you had the rewards card.”
Customer: “A discount? My phone number is ***-****.”
florida80
04-15-2019, 18:17
Will Power On Aisle 2
Pharmacy | Canada | Right | September 28, 2010
Teenage girl: “Do you guys sell that contraceptive abstinence?”
Me: “Abstinence?”
Teenage girl: “Yeah! Abstinence! I read that it’s the only 100% way to not get pregnant!”
Me: “That’s right. But, abstinence is to not have sex. Like abstain from.”
Teenage girl: “Well, that just sucks!”
florida80
04-15-2019, 18:18
Misunderstood ‘Total Coverage’
Pharmacy | Detroit, MI, USA | Right | September 17, 2010
Me: “Our records show you’ve never had a prescription filled here before, so I’ll need an ID and your insurance.”
Customer: “Here’s my ID. I don’t have my insurance on me, but it’s through [car insurance company].”
Me: “Sir, I think that’s your car insurance. Do you have health insurance?”
Customer: “You mean there’s more than one kind?”
florida80
04-15-2019, 18:19
Feeling Pooped
Pharmacy | Milwaukee, WI, USA | Right | September 12, 2010
(A couple approaches the counter.)
Me: “Can I help?”
Customer: “Yes, can you give me advice about his stool?”
Me: “I’m sorry, I can’t give medical advice. Perhaps you’d like to speak to our pharmacist, or consult your doctor?”
Customer: “No, I’m sure they’re very busy. I just want someone to tell me if it’s normal.”
Me: “The law says I can’t give advice. Let me get the pharmacist.”
Customer: “No, really, I have some here.” *whips out a clear bag of poo on the counter* “See, it’s all gritty. That’s not normal, is it? Do you have pills for that?”
Me: “Ma’am, you might want to take that to your doctor. We can’t accept biological waste.”
Customer: *to her husband* “See, Joe, I told you it was wrong. That’s why I save them.”
florida80
04-16-2019, 18:57
On The Bright Side, There Are Worse Orifices
Pharmacy | | Right | July 15, 2009
Me: “*** Pharmacy, how can I help you?”
Customer: “Yeah, your medicine is defective.”
Me: “Sir, why don’t I get your information so I can take a look at your profile.”
Customer: *gives his name and date of birth*
Me: “I see that the last prescriptions you filled were antibiotic and drops for your ear infection. Are your symptoms still bothering you?”
Customer: “Yes, and how the h*** do you expect me to fit this giant pill in my ear?”
Me: “Sir, that’s an antibiotic tablet. It’s meant to be taken orally.”
florida80
04-16-2019, 18:58
Rectify The Situation
Pharmacy | UK | Right | August 12, 2010
Customer: “Hi there, do you sell rectums?”
Me: “I’m sorry, what?”
Customer: “Rectums. I need a rectum. do you sell them?”
Me: “Why do you need it?”
Customer: “I have some tablets here and it says ‘insert via rectum’ and as I don’t have one, I thought I better buy one.”
Me: “I think I better call the pharmacist in.”
(I call the pharmacist in who explains to the man exactly what a rectum is. He leaves red faced.)
florida80
04-16-2019, 18:58
The Truth Is A Bitter Pill To Swallow
Pharmacy | Vancouver Island, BC, Canada | Right | June 25, 2010
Customer: “Why isn’t my prescription ready yet?”
Me: “We’re trying to get in contact with your doctor because of a problem with the prescription. You’re profile says you’re allergic to penicillin. Is that correct?”
Customer: “Oh yeah, that stuff is real bad for me!”
Me: “The medication your doctor prescribed has penicillin in it, so we’re trying to get a hold of him to find out what he wants you to take.”
Customer: “Oh, well, he wants me to take the penicillin. That’s what he wrote down, right?”
Me: “Yes, but you said you were allergic to it.”
Customer: “But he’s a doctor, so he knows what’s best. If that’s what he wrote, then just give me that.”
Me: “Well, we’ll check with him first to make sure that it’s safe for you.”
Customer: “Of course it’s safe for me or the doctor wouldn’t have prescribed it! He probably just cured my allergies. Check my old prescriptions; I bet he prescribed me something to cure my allergy!”
florida80
04-16-2019, 18:59
Retired & Extremely Dangerous
Pharmacy | Georgia, USA | Right | October 18, 2010
Me: “Thank you for call [Pharmacy], may I help you?”
Elderly Female Customer: “I would like to get these two of my medications refilled and I want to pick them up tomorrow afternoon.”
Me: “Okay ma’am, that will be fine. Is there anything else I can do for you?”
Elderly Female Customer: “Honey, you can come to my house and do me anytime.”
Me: “I, uh, oh, uh…”
Elderly Female Customer: “I hope I didn’t offend you, but I’m old so I can say things like that!”
florida80
04-16-2019, 18:59
Discount Discounted
Pharmacy | Sherman Oaks, CA, USA | Right | September 29, 2010
Me: “And do you have a free rewards card with us, ma’am?”
Customer: “A what? I don’t know. Maybe. I don’t know.”
Me: “If you think you have one, I can look it up by your phone number?
Customer: “My what?”
Me: *louder* “Your phone number, ma’am.”
Customer: “I don’t have one of those! I don’t think I have one! I don’t have a phone number! I don’t have one!”
Me: “Okay, ma’am, that’s fine. Your total today is $26.74, and just to let you know, you could have saved $5.90 if you had the rewards card.”
Customer: “A discount? My phone number is ***-****.”
florida80
04-16-2019, 19:00
Will Power On Aisle 2
Pharmacy | Canada | Right | September 28, 2010
Teenage girl: “Do you guys sell that contraceptive abstinence?”
Me: “Abstinence?”
Teenage girl: “Yeah! Abstinence! I read that it’s the only 100% way to not get pregnant!”
Me: “That’s right. But, abstinence is to not have sex. Like abstain from.”
Teenage girl: “Well, that just sucks!”
florida80
04-16-2019, 19:01
Misunderstood ‘Total Coverage’
Pharmacy | Detroit, MI, USA | Right | September 17, 2010
Me: “Our records show you’ve never had a prescription filled here before, so I’ll need an ID and your insurance.”
Customer: “Here’s my ID. I don’t have my insurance on me, but it’s through [car insurance company].”
Me: “Sir, I think that’s your car insurance. Do you have health insurance?”
Customer: “You mean there’s more than one kind?”
florida80
04-16-2019, 19:01
Feeling Pooped
Pharmacy | Milwaukee, WI, USA | Right | September 12, 2010
(A couple approaches the counter.)
Me: “Can I help?”
Customer: “Yes, can you give me advice about his stool?”
Me: “I’m sorry, I can’t give medical advice. Perhaps you’d like to speak to our pharmacist, or consult your doctor?”
Customer: “No, I’m sure they’re very busy. I just want someone to tell me if it’s normal.”
Me: “The law says I can’t give advice. Let me get the pharmacist.”
Customer: “No, really, I have some here.” *whips out a clear bag of poo on the counter* “See, it’s all gritty. That’s not normal, is it? Do you have pills for that?”
Me: “Ma’am, you might want to take that to your doctor. We can’t accept biological waste.”
Customer: *to her husband* “See, Joe, I told you it was wrong. That’s why I save them.”
florida80
04-16-2019, 19:02
Two Pillows On The Couch, Once Daily
Pharmacy | Richmond, BC, Canada | Right | January 26, 2011
(I need to make a new profile for the customer’s wife on our computer system, so the customer calls his wife.)
Customer, to wife: “Hello? What’s your card number? It’s for the prescription.”
(The customer relays the card number to me. I ask for her birthday.)
Customer, to wife: “When’s your birthday? No, of course I remember. It’s December 7th!”
(I hear his wife cry out loudly over the phone.)
Customer, to wife: “What? It’s September 22nd?!”
(The customer ends the conversation and hangs up the phone.)
Me: “Are you going to be alright when you go back?”
Customer, to me: “You should warn me next time you have to ask for her birthday.”
florida80
04-16-2019, 19:02
Identity Theft Is Childs Play
Pharmacy | Iowa City, IA, USA | Right | January 14, 2011
(I am a customer in line. There is a woman with a 4 year old finishing up their purchase.)
Me: “Here’s your change.”
4-Year-Old: “Mommy, can I do the scribbles?”
Customer: “No, honey. I paid with cash, not my credit card.”
florida80
04-16-2019, 19:03
Children Get Sick Periodically
Pharmacy | New York, New York, USA | Right | November 19, 2010
(A woman walks into the store with her young daughter. Her daughter looks feverish and is sniffling.)
Customer: “Oh look honey, they have candy bars. Go get yourself one while mommy shops for her things.”
(The little girl walks up to the counter and takes a candy bar.)
Me: “Are you feeling okay, little girl?”
Daughter: “My mommy says as long as she gets her tampons, I’ll feel better.”
(The girl suddenly vomits all over the candy bars and on the counter.)
Daughter: “QUICK MOMMY! GET YOUR TAMPONS!”
florida80
04-16-2019, 19:04
Ear-Waxing Lyrical About Bad Service
Pharmacy | London, UK | Right | November 1, 2010
Customer: “I’ve come to pick up my prescription.”
Me: “Oh I’m really sorry, due to extenuating circumstances we don’t have a pharmacist at the moment so legally I can’t give out any prescriptions. But if you wait 5 minutes, a replacement pharmacist will be here and then you can take it.”
Customer: “But I need it. Give it to me!”
Me: “I understand your problem but I would be breaking the law if I gave it to you.”
Customer: “I work in the pharmaceutical industry and I know for a fact you are lying! Give it to me now!”
(The pharmacist arrives and I explain the problem.)
Pharmacist: “I’m really sorry for the inconvenience but my colleague was right, there was nothing she could do. But now that I’m here, you can take your prescription.”
Customer: “You’re colleague is a cruel, moral-less b**** with the intelligence of a moron. She has endangered my life! I shall take this to court and win!” *storms out*
Me: *to pharmacist* “What was in her prescription?”
Pharmacist: “Drops for excessive ear wax.”
florida80
04-16-2019, 19:05
Zombies Need Lawyers Too
Pharmacy | Miami, FL, USA | Right | June 17, 2011
Me: “Ma’am, unfortunately we are waiting on your prescriber to contact the pharmacy because parts of your prescription were unclear.”
Customer: “Are you telling me my prescription is not ready?”
Me: “Yes, it is not ready.”
Customer: “Well, if I die, I’m suing you!”
florida80
04-16-2019, 19:05
The Purchase Was A Pre-Medicated Decision
Pharmacy | Joliet, IL, USA | Right | May 23, 2011
(I am closing the pharmacy curtain. A customer comes up to the counter.)
Customer: “I need to pick up my prescription for my pain medication. I’m in a lot of pain.”
Me: “Okay. Just for future reference, the pharmacy closes at 9pm.”
Customer: “I know. I was too busy getting an iPhone to get here while you were open.”
florida80
04-16-2019, 19:06
This Medicine Doesn’t Really Hit The Spot
Pharmacy | TX, USA | Right | April 10, 2011
Me: “Thank you for calling [pharmacy]. What can I help you with?
Caller: “I just bought some [acne medication]. I was wondering if you could, uh… use it on herpes?”
Me: “On herpes? [Acne medication] is a treatment for acne only.”
Caller: “So can I put it on my junk or not?”
florida80
04-16-2019, 19:07
This Customer Has Trouble Written All Over Him
Pharmacy | Baldwinsville, NY, USA | Right | April 3, 2011
Customer: “I’d like to buy some syringes.”
Me: “Can I see some ID?”
Customer: “They’re not for me, they’re for my dad. He’s a diabetic and needs them for his insulin.”
Me: “Okay. I still need to see some ID. Do you know his date of birth?”
Customer: “I’ll never forget his date of birth. I had it tattooed on my arm the day he died.”
(The customer proceeds to show everyone in the pharmacy the tattoo of his deceased father’s DOB–the same father that he is trying to buy syringes for.)
florida80
04-16-2019, 19:08
So Mummy Can Have Birds Without The Bees
Pharmacy | United Kingdom | Right | January 30, 2011
(I am a customer in line at a pharmacy. A mother and her two youngs boys is ahead of me. One of the young boys is sitting on the floor pointing at random medicines.)
Boy: “Mummy, what’s that for?”
Mother: “That’s for an itchy head.”
Boy: “Mummy, what’s that for?”
Mother: “That’s for when you can’t sleep.”
(The boy then points at the pregnancy tests.)
Boy: “Mummy, what’s that for?”
Mother: “That’s to see if you have a baby growing inside of you!”
(The boy then stands up and gets back in line with his mother.)
Mother, to me and the pharmacist: “Thank god he didn’t point at the condoms!”
florida80
04-16-2019, 19:08
Not So Modest Aspirations
Pharmacy | Europe | Right | August 25, 2011
(I’m speaking with a three year old girl as I serve her mother.)
Me: “Do you like the pharmacy? Do you think you will be a pharmacist when you grow up?”
Girl: “No! I will be a dancer!”
Me: “Oh, a dancer! That’s nice! Like in a dance group?”
Girl: “No! On the pole!”
florida80
04-16-2019, 19:09
Cost-Benefit Analysis
Auto Parts, Pharmacy | Dalton, GA, USA | Right | August 25, 2011
(A customer comes in to pick up his Viagra prescription. I’m trying not to be awkward and ring him up as if it’s any other order.)
Me: “Hi, how may I help you?”
Customer: “My name is [name]. I need to pick up my prescription.”
Me: “That will be just a moment.”
(I get the man’s prescription and proceed to ring him up for it.)
Me: “Your total today comes out to [price].”
Customer: “What?!”
Me: *I repeat the price*
Customer: *mumbles* “Still cheaper than a hooker, I guess.” *pays and leaves*
florida80
04-16-2019, 19:09
Sleepless Sleep Aids
Pharmacy | South West England, UK | Right | August 24, 2011
(A woman comes to the counter.)
Me: “Hello, how can I help you?”
Customer: “I see you’ve got [sleep aid]. Does it come in a non-drowsy version?”
florida80
04-16-2019, 19:10
Two Halves Make A Hole In Your Brain
Pharmacy | Massachusetts, USA | Right | August 22, 2011
Me: “Thank you for calling the pharmacy, how can I help you?”
Customer: “I’d like you to check how much my prescriptions are. My name is [name].”
Me: “You have two prescriptions waiting for you. Each one is $2.50.”
Customer: “So, how much does each one cost?”
Me: “$2.50 each.”
Customer: “So, one is $2.50. How much is the other one?”
Me: “Each of your two prescriptions is $2.50.”
Customer: “So, if I give you $5, how much will my change be?”
Me: “Nothing.”
Customer: *hangs up*
florida80
04-16-2019, 19:11
Recipe For Disaster
Pharmacy | Vancouver, WA, USA | Right | July 14, 2011
(A customer comes up to the pharmacy counter. Keep in mind, Sudafed (pseudoephedrine) is controlled in all 50 states as it is used to make methamphetamine.)
Customer: “I need some Sudafed.”
Me: “Did you want Sudafed or [store brand]?”
Customer: “What’s the difference?”
Me: “The active ingredient is the same but sometimes they change the inactive ingredients. It still works the same though. Plus, [store brand] is about 5 bucks cheaper.”
Customer: “The recipe said I need Sudafed.”
Me: “…”
Customer: *realizing what she said* “Um, s***. Never mind, I got to go.”
florida80
04-16-2019, 19:13
Mắt Cũng Cần… “Thể Dục”
(Dân trí) - Ngay cả khi có thị lực 10/10, việc chăm sóc đôi mắt vẫn rất quan trọng. Và dù bạn tin hay không, việc tập luyện cho đôi mắt cũng quan trọng như việc luyện tập những bộ phận còn lại của cơ thể.
Việc chăm sóc đôi mắt nên được ưu tiên hàng đầu, đặc biệt, nếu bạn dành phần lớn thời gian ngồi trước máy tính, điện thoại hoặc màn hình ti vi. Và nếu nhìn chằm chằm vào máy tính trong thời gian dài thì có thể khiến toàn bộ cơ thể trở nên mệt mỏi, chứ không riêng gì mắt.
Tập luyện cho đôi mắt rất quan trọng
TS. Keki Mehta, bác sĩ chuyên khoa Mắt, giải thích: “Những bài tập mắt rất tốt cả về mặt cơ học và quang học. Nó sẽ cải thiện sự ổn định cơ học của mắt bằng cách phối hợp và tăng cường các cơ mắt, làm tăng khả năng tập trung của mắt. Về mặt quang học, tập luyện mắt giúp cải thiện hình ảnh quang học phối hợp giữa hai mắt, giúp mắt chuyển tiếp một hình ảnh ba chiều chính xác đến não. Sau đó, sẽ gửi một tín hiệu khiến chúng ta nhìn rõ hình ảnh”.
Tuy các bài tập cho mắt có thể không giúp bạn giảm sự lệ thuộc vào kính, nhưng nó rất cần thiết nếu bạn muốn có một đôi mắt khỏe. Đôi mắt của bạn cũng giống như bất kỳ phần nào khác của cơ thể - chúng cần được nghỉ ngơi và phục hồi sau một ngày làm việc.
Tập luyện đôi mắt thường xuyên chắc chắn sẽ giúp bạn không cảm thấy mệt mỏi vào cuối ngày và đảm bảo rằng đôi mắt của bạn luôn trong trẻo.
Nguyên nhân của mỏi mắt
Đọc sách trong điều kiện không đủ sáng dẫn đến căng thẳng. Điều này là do đồng tử mắt phải giãn ra để cho phép nhiều ánh sáng vào mắt. Căng thẳng đôi mắt có thể dẫn đến nhức đầu dai dẳng, mệt mỏi, mờ mắt và mất khả năng tập trung.
Một trong những nguyên nhân phổ biến nhất của sự mệt mỏi của đôi mắt là nhìn quá lâu vào các thiết bị kỹ thuật số như màn hình máy tính, điện thoại thông minh hoặc các trò chơi video.
Tình trạng mỏi mắt được gọi là hội chứng thị lực máy tính. Nó ảnh hưởng đến khoảng 50-90 % nhân viên phải thường xuyên làm việc với máy tính. Tiếp xúc với ánh sáng quá chói hoặc nhìn chằm chằm vào một vật gì đo rất có hại cho mắt.
Ngoài ra, bất kỳ hoạt động nào khiến bạn phải tập trung cao độ trong thời gian dài có thể làm giảm tần số chớp mắt, dẫn đến khô mắt. Đây là lý do tại sao mắt bạn thường mỏi khi đọc trên đường đi hoặc đọc trong ánh sáng mờ.
Các bài tập cho đôi mắt
Đảo mắt: Đảo mắt theo chiều kim đồng hồ và sau đó đảo theo chiều ngược lại. Lặp lại sau 30 phút. Điều này đặc biệt cần thiết nếu bạn đang ngồi trước màn hình máy tính hoặc phải nghiên cứu trong nhiều giờ.
Che sáng: Nhắm mắt lại và dùng khum bàn tay của bạn che ánh sáng cho mắt. Tránh áp đẩy lực lên nhãn cầu. Điều này giúp thư giãn và xóa tan mệt mỏi cho đôi mắt.
Tập trung: Tập trung vào một vật xa bạn trong khoảng nửa phút. Cố gắng duy trì sự tập trung, sau đó chớp mắt nhanh nhiều lần. Tiếp theo, tập trung vào một vật gần đó trong khoảng 15 giây, rồi chớp mắt nhanh và nhiều lần. Thực hiện động tác này khoảng 10 lần.
Mai Phương
Theo The time of India
florida80
04-17-2019, 18:02
The Purchase Was A Pre-Medicated Decision
Pharmacy | Joliet, IL, USA | Right | May 23, 2011
(I am closing the pharmacy curtain. A customer comes up to the counter.)
Customer: “I need to pick up my prescription for my pain medication. I’m in a lot of pain.”
Me: “Okay. Just for future reference, the pharmacy closes at 9pm.”
Customer: “I know. I was too busy getting an iPhone to get here while you were open.”
florida80
04-17-2019, 18:03
This Medicine Doesn’t Really Hit The Spot
Pharmacy | TX, USA | Right | April 10, 2011
Me: “Thank you for calling [pharmacy]. What can I help you with?
Caller: “I just bought some [acne medication]. I was wondering if you could, uh… use it on herpes?”
Me: “On herpes? [Acne medication] is a treatment for acne only.”
Caller: “So can I put it on my junk or not?”
florida80
04-17-2019, 18:04
This Customer Has Trouble Written All Over Him
Pharmacy | Baldwinsville, NY, USA | Right | April 3, 2011
Customer: “I’d like to buy some syringes.”
Me: “Can I see some ID?”
Customer: “They’re not for me, they’re for my dad. He’s a diabetic and needs them for his insulin.”
Me: “Okay. I still need to see some ID. Do you know his date of birth?”
Customer: “I’ll never forget his date of birth. I had it tattooed on my arm the day he died.”
(The customer proceeds to show everyone in the pharmacy the tattoo of his deceased father’s DOB–the same father that he is trying to buy syringes for.)
florida80
04-17-2019, 18:04
So Mummy Can Have Birds Without The Bees
Pharmacy | United Kingdom | Right | January 30, 2011
(I am a customer in line at a pharmacy. A mother and her two youngs boys is ahead of me. One of the young boys is sitting on the floor pointing at random medicines.)
Boy: “Mummy, what’s that for?”
Mother: “That’s for an itchy head.”
Boy: “Mummy, what’s that for?”
Mother: “That’s for when you can’t sleep.”
(The boy then points at the pregnancy tests.)
Boy: “Mummy, what’s that for?”
Mother: “That’s to see if you have a baby growing inside of you!”
(The boy then stands up and gets back in line with his mother.)
Mother, to me and the pharmacist: “Thank god he didn’t point at the condoms!”
florida80
04-17-2019, 18:05
Not So Modest Aspirations
Pharmacy | Europe | Right | August 25, 2011
(I’m speaking with a three year old girl as I serve her mother.)
Me: “Do you like the pharmacy? Do you think you will be a pharmacist when you grow up?”
Girl: “No! I will be a dancer!”
Me: “Oh, a dancer! That’s nice! Like in a dance group?”
Girl: “No! On the pole!”
florida80
04-17-2019, 18:05
Cost-Benefit Analysis
Auto Parts, Pharmacy | Dalton, GA, USA | Right | August 25, 2011
(A customer comes in to pick up his Viagra prescription. I’m trying not to be awkward and ring him up as if it’s any other order.)
Me: “Hi, how may I help you?”
Customer: “My name is [name]. I need to pick up my prescription.”
Me: “That will be just a moment.”
(I get the man’s prescription and proceed to ring him up for it.)
Me: “Your total today comes out to [price].”
Customer: “What?!”
Me: *I repeat the price*
Customer: *mumbles* “Still cheaper than a hooker, I guess.” *pays and leaves*
florida80
04-17-2019, 18:07
Sleepless Sleep Aids
Pharmacy | South West England, UK | Right | August 24, 2011
(A woman comes to the counter.)
Me: “Hello, how can I help you?”
Customer: “I see you’ve got [sleep aid]. Does it come in a non-drowsy version?”
florida80
04-17-2019, 18:07
Two Halves Make A Hole In Your Brain
Pharmacy | Massachusetts, USA | Right | August 22, 2011
Me: “Thank you for calling the pharmacy, how can I help you?”
Customer: “I’d like you to check how much my prescriptions are. My name is [name].”
Me: “You have two prescriptions waiting for you. Each one is $2.50.”
Customer: “So, how much does each one cost?”
Me: “$2.50 each.”
Customer: “So, one is $2.50. How much is the other one?”
Me: “Each of your two prescriptions is $2.50.”
Customer: “So, if I give you $5, how much will my change be?”
Me: “Nothing.”
Customer: *hangs up*
florida80
04-17-2019, 18:08
Recipe For Disaster
Pharmacy | Vancouver, WA, USA | Right | July 14, 2011
(A customer comes up to the pharmacy counter. Keep in mind, Sudafed (pseudoephedrine) is controlled in all 50 states as it is used to make methamphetamine.)
Customer: “I need some Sudafed.”
Me: “Did you want Sudafed or [store brand]?”
Customer: “What’s the difference?”
Me: “The active ingredient is the same but sometimes they change the inactive ingredients. It still works the same though. Plus, [store brand] is about 5 bucks cheaper.”
Customer: “The recipe said I need Sudafed.”
Me: “…”
Customer: *realizing what she said* “Um, s***. Never mind, I got to go.”
florida80
04-17-2019, 18:08
I’ll Take An Album Cover For 7000
Pharmacy | California, USA | Right | November 4, 2011
(I work in the OTC section of a well-known pharmacy chain. I’m stocking the shelves in an aisle when a customer approaches me.)
Customer: “Excuse me. I’ve looked all over here. Where are your hemorrhoid wipes?”
Me: “Oh, those are actually down on Aisle 20.”
Customer: “Really? Why are they over there and not in this aisle with the rest of the anal care?”
Me: “I’m sorry, what?”
Customer: “Anal care!” *points at the aisle’s sign*
(The sign she was pointing at? “Analgesics”.)
florida80
04-17-2019, 18:09
Like There’s No Tomorrow
Pharmacy | Goffstown, NH, USA | Right | October 24, 2011
(A customer has called to ask if we carry an over the counter soap in our store.)
Me: “Hello, ma’am? I just checked and we do carry [brand] soap. However, we are all out of stock right now, but we could order some for you and it would come in tomorrow.”
Customer: “You don’t carry [brand]?”
Me: “We do carry it. We just don’t have it in right now.”
Customer: “Well, why not?”
Me: “Because other customers have purchased it. But we can order some for tomorrow.”
Customer: “Well, how long will that take?”
Me: “It’ll come in tomorrow.”
Customer: “So, how many days will that be
florida80
04-17-2019, 18:09
They’re Right Next To The Abacus Tablets
Pharmacy | North Carolina, USA | Right | October 10, 2011
(I’m working behind the counter one morning when an older customer and her son approach.)
Customer: “I’ve been really itchy lately. I need something for the itch. My son used algebra tablets last time.”
Me: “Well you could use an allergy tablet, but you can’t if you have high blood pressure.”
Customer: “I have high blood pressure but this itching is terrible. Can you show me the algebra tablets?”
Me: “I can’t recommend the allergy tablets, then. It could interact with your medicine.”
Customer: “I know, but my son had algebra tablets last time and they helped with the itching.”
Me: “Yes, the allergy tablets would interact though. So I can’t recommend those.”
Customer: “Which of these algebra tablets would you recommend?”
Me: *gives up* “The pink box.”
florida80
04-17-2019, 18:10
One’s Green And The Other Makes You Green
Pharmacy | New Jersey, USA | Right | October 10, 2011
Customer: “Hi, I’m calling to see if you have cholera pills in stock.”
Me: “I beg your pardon? Cholera is a contagious disease.”
Customer: “No, it’s not! I’m looking for cholera pills!”
Me: “Um, do you mean the natural supplement Chlorella?”
Customer: “That’s what I said! Cholera! It’s spelled C-H-L-O-R-E-L-L-A. Cholera. I am looking for a large bottle if you have it.”
Me: *gives up* “Yeah, sure. We happen to have a few bottles of cholera in stock.”
Customer: “I’ll be there in five minutes!”
florida80
04-17-2019, 18:11
Run Artificial Stupidity Program
Pharmacy | Illinois, USA | Right | September 27, 2011
(Our pharmacy phone system is down, so all pharmacy calls are going through the main line, which is answered by me. These calls include people trying to reach the automated prescription line.)
Me: “Thanks for calling [store], where we offer flu shots every day. This is [name]. How may I help you?”
Customer: “You’re not a machine.”
Me: “No. If you were trying to reach the automated line, the phones are down. I can connect you to the pharmacist.”
Customer: “I want the automated system. People are dumb
florida80
04-17-2019, 18:16
A Warm And Full(filling) Night In
Pharmacy | Boston, MA, USA | Right | December 9, 2011
(A man in his mid-30’s approaches the register. I notice that he looks a little grumpy about something.)
Me: “Hello!”
Customer: “Hi.”
(It is at this point that I notice that he only has two items to ring up: a 20oz bottle of soda and an enema.)
Me: “How are you today?”
Customer: “I’m holding an enema, what do you think?!”
Me: *speechless*
(I ring him up silently. Poor guy, I hope he feels better!)
florida80
04-17-2019, 18:17
D Is For Definitely Shiny
Pharmacy | Wyckoff, NJ, USA | Right | November 16, 2011
(A customer walks to my register with a Halloween decoration in tow. It’s a cheap cardboard statue of a cartoon-looking black cat covered in a shiny plastic material.)
Customer: “So, why is this 3D?”
Me: “Excuse me?”
(I peer at the tag. It says “3D Cat”.)
Me: “Oh, that’s because it’s 3D.”
Customer: “No, I mean why is it ‘D’? Is it because it’s shiny?”
(A multitude of thoughts are racing through my head at this point. I debate the prospect of explaining to her what 3D actually means. In the end, I decide it’s easier to just agree with her.)
Me: “Exactly! It’s really sparkly and that’s why it’s called a 3D cat. Would you like to purchase it?”
Customer: “Oh, definitely!”
florida80
04-17-2019, 18:17
What’s Your Poison
Pharmacy | New Zealand | Right | November 15, 2011
(I’m a pharmacist in a rural area. A shop assistant calls me out from the dispensary to talk to a customer, who is a slightly intoxicated middle aged woman.)
Customer: “This medicine made my partner sick! Violently sick!”
Me: “Let me see. Has he had any alcohol?”
Customer: “No.”
Me: “Are you sure? Not even a little?”
Customer: “He doesn’t drink. Maybe only a little, but he wasn’t drunk.”
Me: “It clearly says on the label that you must not drink any alcohol while being treated with this medicine.”
Customer: “But he didn’t drink much at all. A beer shouldn’t matter, should it?”
Me: “It contains enough alcohol to–”
Customer: “But, like, you can even drive if you only drink a beer!”
Me: “That has nothing to do with–”
Customer: “I think he’d better not take this medicine. It made him violently sick!”
Me: “I think he should–”
Customer: “Thanks, I’ll tell him what you said. This medicine is a poison!” *turns around and walks out*
florida80
04-17-2019, 18:18
Have You Tried Dihydrogen Monoxide, Part 3
Pharmacy | Lansing, MI, USA | Right | November 9, 2011
(I am standing in line at the pharmacy counter and a man rudely cuts in front of me, stating that he has been waiting in line, just in another part of the store. He assures me he’ll be quick, but I don’t buy his excuse. The following exchange occurs between him and the pharmacist.)
Customer: “I need to speak to a pharmacist immediately.”
Pharmacist: “Do you have a question about your medication?”
Customer: “Yes, it says on the bottle to take with water. I don’t drink water. Water makes you fat.”
Pharmacist: “Um, water is essential for your body, especially with those pills.”
Customer: “What about water retention? Will I just pee it out, then?”
Pharmacist: “Yeah, your body will eventually eliminate it. You should drink water, though. Your body needs plenty of water to work well, and you really don’t want to be dehydrated while on this drug.”
Customer: “Okay, I’ll try it. Oh, and one more question. What about alcohol? Can I still have my alcohol?”
florida80
04-17-2019, 18:18
Take Two Werewolves And Call Me In The Morning
Pharmacy | New Zealand | Right | November 8, 2011
(I have just given a customer his prescription and am explaining to him the directions.)
Me: “So, just take two of these with water at night.”
Customer: “Okay, thanks. Wait, I work at night…should I take these in the day time?”
Me: “Yes, just take them before bed.”
Customer: “Okay, so they aren’t activated by the moon or anything?”
Me: “No.”
Customer: *slight disbelief* “Hmm, okay…” *turns around and leaves*
florida80
04-18-2019, 18:37
Two Pillows On The Couch, Once Daily
Pharmacy | Richmond, BC, Canada | Right | January 26, 2011
(I need to make a new profile for the customer’s wife on our computer system, so the customer calls his wife.)
Customer, to wife: “Hello? What’s your card number? It’s for the prescription.”
(The customer relays the card number to me. I ask for her birthday.)
Customer, to wife: “When’s your birthday? No, of course I remember. It’s December 7th!”
(I hear his wife cry out loudly over the phone.)
Customer, to wife: “What? It’s September 22nd?!”
(The customer ends the conversation and hangs up the phone.)
Me: “Are you going to be alright when you go back?”
Customer, to me: “You should warn me next time you have to ask for her birthday.”
florida80
04-18-2019, 18:37
Identity Theft Is Childs Play
Pharmacy | Iowa City, IA, USA | Right | January 14, 2011
(I am a customer in line. There is a woman with a 4 year old finishing up their purchase.)
Me: “Here’s your change.”
4-Year-Old: “Mommy, can I do the scribbles?”
Customer: “No, honey. I paid with cash, not my credit card.”
florida80
04-18-2019, 18:38
Looking Down The Barrel Of A Smoking Gum
Pharmacy | Madison, WI, USA | Right | January 3, 2011
(I hear this conversation in my checkout line.)
Customer #1: “Oh my God, I love that nicotine gum! It makes my mouth feel all numb.”
Customer #2: “You know that stuff’s going to get you addicted to cigarettes, right?”
Customer #1: “Nah! That stuff gets you un-addicted to them and I don’t smoke. I’m fine!”
florida80
04-18-2019, 18:39
Children Get Sick Periodically
Pharmacy | New York, New York, USA | Right | November 19, 2010
(A woman walks into the store with her young daughter. Her daughter looks feverish and is sniffling.)
Customer: “Oh look honey, they have candy bars. Go get yourself one while mommy shops for her things.”
(The little girl walks up to the counter and takes a candy bar.)
Me: “Are you feeling okay, little girl?”
Daughter: “My mommy says as long as she gets her tampons, I’ll feel better.”
(The girl suddenly vomits all over the candy bars and on the counter.)
Daughter: “QUICK MOMMY! GET YOUR TAMPONS!”
florida80
04-18-2019, 18:39
Ear-Waxing Lyrical About Bad Service
Pharmacy | London, UK | Right | November 1, 2010
Customer: “I’ve come to pick up my prescription.”
Me: “Oh I’m really sorry, due to extenuating circumstances we don’t have a pharmacist at the moment so legally I can’t give out any prescriptions. But if you wait 5 minutes, a replacement pharmacist will be here and then you can take it.”
Customer: “But I need it. Give it to me!”
Me: “I understand your problem but I would be breaking the law if I gave it to you.”
Customer: “I work in the pharmaceutical industry and I know for a fact you are lying! Give it to me now!”
(The pharmacist arrives and I explain the problem.)
Pharmacist: “I’m really sorry for the inconvenience but my colleague was right, there was nothing she could do. But now that I’m here, you can take your prescription.”
Customer: “You’re colleague is a cruel, moral-less b**** with the intelligence of a moron. She has endangered my life! I shall take this to court and win!” *storms out*
Me: *to pharmacist* “What was in her prescription?”
Pharmacist: “Drops for excessive ear wax.”
florida80
04-18-2019, 18:40
The Purchase Was A Pre-Medicated Decision
Pharmacy | Joliet, IL, USA | Right | May 23, 2011
(I am closing the pharmacy curtain. A customer comes up to the counter.)
Customer: “I need to pick up my prescription for my pain medication. I’m in a lot of pain.”
Me: “Okay. Just for future reference, the pharmacy closes at 9pm.”
Customer: “I know. I was too busy getting an iPhone to get here while you were open.”
florida80
04-18-2019, 18:41
This Medicine Doesn’t Really Hit The Spot
Pharmacy | TX, USA | Right | April 10, 2011
Me: “Thank you for calling [pharmacy]. What can I help you with?
Caller: “I just bought some [acne medication]. I was wondering if you could, uh… use it on herpes?”
Me: “On herpes? [Acne medication] is a treatment for acne only.”
Caller: “So can I put it on my junk or not?”
florida80
04-18-2019, 18:41
This Customer Has Trouble Written All Over Him
Pharmacy | Baldwinsville, NY, USA | Right | April 3, 2011
Customer: “I’d like to buy some syringes.”
Me: “Can I see some ID?”
Customer: “They’re not for me, they’re for my dad. He’s a diabetic and needs them for his insulin.”
Me: “Okay. I still need to see some ID. Do you know his date of birth?”
Customer: “I’ll never forget his date of birth. I had it tattooed on my arm the day he died.”
(The customer proceeds to show everyone in the pharmacy the tattoo of his deceased father’s DOB–the same father that he is trying to buy syringes for.)
florida80
04-18-2019, 18:42
So Mummy Can Have Birds Without The Bees
Pharmacy | United Kingdom | Right | January 30, 2011
(I am a customer in line at a pharmacy. A mother and her two youngs boys is ahead of me. One of the young boys is sitting on the floor pointing at random medicines.)
Boy: “Mummy, what’s that for?”
Mother: “That’s for an itchy head.”
Boy: “Mummy, what’s that for?”
Mother: “That’s for when you can’t sleep.”
(The boy then points at the pregnancy tests.)
Boy: “Mummy, what’s that for?”
Mother: “That’s to see if you have a baby growing inside of you!”
(The boy then stands up and gets back in line with his mother.)
Mother, to me and the pharmacist: “Thank god he didn’t point at the condoms!”
florida80
04-18-2019, 18:42
Not So Modest Aspirations
Pharmacy | Europe | Right | August 25, 2011
(I’m speaking with a three year old girl as I serve her mother.)
Me: “Do you like the pharmacy? Do you think you will be a pharmacist when you grow up?”
Girl: “No! I will be a dancer!”
Me: “Oh, a dancer! That’s nice! Like in a dance group?”
Girl: “No! On the pole!”
florida80
04-18-2019, 18:43
Cost-Benefit Analysis
Auto Parts, Pharmacy | Dalton, GA, USA | Right | August 25, 2011
(A customer comes in to pick up his Viagra prescription. I’m trying not to be awkward and ring him up as if it’s any other order.)
Me: “Hi, how may I help you?”
Customer: “My name is [name]. I need to pick up my prescription.”
Me: “That will be just a moment.”
(I get the man’s prescription and proceed to ring him up for it.)
Me: “Your total today comes out to [price].”
Customer: “What?!”
Me: *I repeat the price*
Customer: *mumbles* “Still cheaper than a hooker, I guess.” *pays and leaves*
florida80
04-18-2019, 18:44
Sleepless Sleep Aids
Pharmacy | South West England, UK | Right | August 24, 2011
(A woman comes to the counter.)
Me: “Hello, how can I help you?”
Customer: “I see you’ve got [sleep aid]. Does it come in a non-drowsy version?”
florida80
04-18-2019, 18:44
Two Halves Make A Hole In Your Brain
Pharmacy | Massachusetts, USA | Right | August 22, 2011
Me: “Thank you for calling the pharmacy, how can I help you?”
Customer: “I’d like you to check how much my prescriptions are. My name is [name].”
Me: “You have two prescriptions waiting for you. Each one is $2.50.”
Customer: “So, how much does each one cost?”
Me: “$2.50 each.”
Customer: “So, one is $2.50. How much is the other one?”
Me: “Each of your two prescriptions is $2.50.”
Customer: “So, if I give you $5, how much will my change be?”
Me: “Nothing.”
florida80
04-18-2019, 18:46
Recipe For Disaster
Pharmacy | Vancouver, WA, USA | Right | July 14, 2011
(A customer comes up to the pharmacy counter. Keep in mind, Sudafed (pseudoephedrine) is controlled in all 50 states as it is used to make methamphetamine.)
Customer: “I need some Sudafed.”
Me: “Did you want Sudafed or [store brand]?”
Customer: “What’s the difference?”
Me: “The active ingredient is the same but sometimes they change the inactive ingredients. It still works the same though. Plus, [store brand] is about 5 bucks cheaper.”
Customer: “The recipe said I need Sudafed.”
Me: “…”
Customer: *realizing what she said* “Um, s***. Never mind, I got to go.”
florida80
04-18-2019, 18:48
I’ll Take An Album Cover For 7000
Pharmacy | California, USA | Right | November 4, 2011
(I work in the OTC section of a well-known pharmacy chain. I’m stocking the shelves in an aisle when a customer approaches me.)
Customer: “Excuse me. I’ve looked all over here. Where are your hemorrhoid wipes?”
Me: “Oh, those are actually down on Aisle 20.”
Customer: “Really? Why are they over there and not in this aisle with the rest of the anal care?”
Me: “I’m sorry, what?”
Customer: “Anal care!” *points at the aisle’s sign*
(The sign she was pointing at? “Analgesics”.)
florida80
04-18-2019, 18:49
Like There’s No Tomorrow
Pharmacy | Goffstown, NH, USA | Right | October 24, 2011
(A customer has called to ask if we carry an over the counter soap in our store.)
Me: “Hello, ma’am? I just checked and we do carry [brand] soap. However, we are all out of stock right now, but we could order some for you and it would come in tomorrow.”
Customer: “You don’t carry [brand]?”
Me: “We do carry it. We just don’t have it in right now.”
Customer: “Well, why not?”
Me: “Because other customers have purchased it. But we can order some for tomorrow.”
Customer: “Well, how long will that take?”
Me: “It’ll come in tomorrow.”
Customer: “So, how many days will that be?”
florida80
04-18-2019, 18:50
They’re Right Next To The Abacus Tablets
Pharmacy | North Carolina, USA | Right | October 10, 2011
(I’m working behind the counter one morning when an older customer and her son approach.)
Customer: “I’ve been really itchy lately. I need something for the itch. My son used algebra tablets last time.”
Me: “Well you could use an allergy tablet, but you can’t if you have high blood pressure.”
Customer: “I have high blood pressure but this itching is terrible. Can you show me the algebra tablets?”
Me: “I can’t recommend the allergy tablets, then. It could interact with your medicine.”
Customer: “I know, but my son had algebra tablets last time and they helped with the itching.”
Me: “Yes, the allergy tablets would interact though. So I can’t recommend those.”
Customer: “Which of these algebra tablets would you recommend?”
Me: *gives up* “The pink box.”
florida80
04-18-2019, 18:55
One’s Green And The Other Makes You Green
Pharmacy | New Jersey, USA | Right | October 10, 2011
Customer: “Hi, I’m calling to see if you have cholera pills in stock.”
Me: “I beg your pardon? Cholera is a contagious disease.”
Customer: “No, it’s not! I’m looking for cholera pills!”
Me: “Um, do you mean the natural supplement Chlorella?”
Customer: “That’s what I said! Cholera! It’s spelled C-H-L-O-R-E-L-L-A. Cholera. I am looking for a large bottle if you have it.”
Me: *gives up* “Yeah, sure. We happen to have a few bottles of cholera in stock.”
Customer: “I’ll be there in five minutes!”
florida80
04-18-2019, 18:56
Run Artificial Stupidity Program
Pharmacy | Illinois, USA | Right | September 27, 2011
(Our pharmacy phone system is down, so all pharmacy calls are going through the main line, which is answered by me. These calls include people trying to reach the automated prescription line.)
Me: “Thanks for calling [store], where we offer flu shots every day. This is [name]. How may I help you?”
Customer: “You’re not a machine.”
Me: “No. If you were trying to reach the automated line, the phones are down. I can connect you to the pharmacist.”
Customer: “I want the automated system. People are dumb!”
florida80
04-18-2019, 18:57
A Warm And Full(filling) Night In
Pharmacy | Boston, MA, USA | Right | December 9, 2011
(A man in his mid-30’s approaches the register. I notice that he looks a little grumpy about something.)
Me: “Hello!”
Customer: “Hi.”
(It is at this point that I notice that he only has two items to ring up: a 20oz bottle of soda and an enema.)
Me: “How are you today?”
Customer: “I’m holding an enema, what do you think?!”
Me: *speechless*
(I ring him up silently. Poor guy, I hope he feels better!)
florida80
04-18-2019, 18:58
D Is For Definitely Shiny
Pharmacy | Wyckoff, NJ, USA | Right | November 16, 2011
(A customer walks to my register with a Halloween decoration in tow. It’s a cheap cardboard statue of a cartoon-looking black cat covered in a shiny plastic material.)
Customer: “So, why is this 3D?”
Me: “Excuse me?”
(I peer at the tag. It says “3D Cat”.)
Me: “Oh, that’s because it’s 3D.”
Customer: “No, I mean why is it ‘D’? Is it because it’s shiny?”
(A multitude of thoughts are racing through my head at this point. I debate the prospect of explaining to her what 3D actually means. In the end, I decide it’s easier to just agree with her.)
Me: “Exactly! It’s really sparkly and that’s why it’s called a 3D cat. Would you like to purchase it?”
Customer: “Oh, definitely!”
florida80
04-18-2019, 18:58
What’s Your Poison
Pharmacy | New Zealand | Right | November 15, 2011
(I’m a pharmacist in a rural area. A shop assistant calls me out from the dispensary to talk to a customer, who is a slightly intoxicated middle aged woman.)
Customer: “This medicine made my partner sick! Violently sick!”
Me: “Let me see. Has he had any alcohol?”
Customer: “No.”
Me: “Are you sure? Not even a little?”
Customer: “He doesn’t drink. Maybe only a little, but he wasn’t drunk.”
Me: “It clearly says on the label that you must not drink any alcohol while being treated with this medicine.”
Customer: “But he didn’t drink much at all. A beer shouldn’t matter, should it?”
Me: “It contains enough alcohol to–”
Customer: “But, like, you can even drive if you only drink a beer!”
Me: “That has nothing to do with–”
Customer: “I think he’d better not take this medicine. It made him violently sick!”
Me: “I think he should–”
Customer: “Thanks, I’ll tell him what you said. This medicine is a poison!” *turns around and walks out*
florida80
04-18-2019, 19:00
Have You Tried Dihydrogen Monoxide, Part 3
Pharmacy | Lansing, MI, USA | Right | November 9, 2011
(I am standing in line at the pharmacy counter and a man rudely cuts in front of me, stating that he has been waiting in line, just in another part of the store. He assures me he’ll be quick, but I don’t buy his excuse. The following exchange occurs between him and the pharmacist.)
Customer: “I need to speak to a pharmacist immediately.”
Pharmacist: “Do you have a question about your medication?”
Customer: “Yes, it says on the bottle to take with water. I don’t drink water. Water makes you fat.”
Pharmacist: “Um, water is essential for your body, especially with those pills.”
Customer: “What about water retention? Will I just pee it out, then?”
Pharmacist: “Yeah, your body will eventually eliminate it. You should drink water, though. Your body needs plenty of water to work well, and you really don’t want to be dehydrated while on this drug.”
Customer: “Okay, I’ll try it. Oh, and one more question. What about alcohol? Can I still have my alcohol?”
florida80
04-19-2019, 19:16
You Better Belize It
Pharmacy | Belize | Right | March 19, 2012
(I live in Belize. A lot of tourists think they can get away with anything in my country. One day, a foreigner walks into the store.)
Customer: “Can I get some Diazepam?”
Me: “Do you have a prescription?”
Customer: *tries to look bewildered* “Do I need one?”
Me: “Yes, especially since it’s a controlled substance.”
Customer: “It is?” *scoffs* “Well I didn’t know that. Some Xanax, then.”
Me: “That is a controlled substance too. Valium, Xanax, alprazolam, lorazepam, diazepam…they’re all controlled.”
Customer: “Well, then!” *hurriedly walks out of the store
florida80
04-19-2019, 19:17
Why You Always Bring Your Own Dinnerware
Pharmacy | Graham, NC, USA | Right | March 3, 2012
(An elderly lady approaches the counter.)
Me: “Can I help you?”
Customer: “Yes, I need some dish bags.”
(Unaware of what dish bags are, I assume she means dish rags.)
Me: “I’m not sure what that is and if we carry it. I would look in the cleaning section.”
Customer: “Well, my doctor said I could get it here.”
Me: “Okay, well I would check that aisle.”
(The customer leaves and returns after a couple minutes.)
Customer: “I didn’t find them!”
Me: “Can you tell me again what it is you need?”
Customer: “Dish bags.”
Me: “And you say your doctor told you to get them here?”
Customer: “Yes!”
Me: “Well, I’m sorry. I’ve never heard of dish bags and I don’t believe I’ve seen anything like that here.”
Customer: “Well, this is ridiculous! What am I going to do?”
Me: “I’m sorry, ma’am, would you like me to ask our pharmacist about them?”
Customer: “Yes!”
(I go get the pharmacist to assist me.)
Pharmacist: “So, what is a dish bag used for?”
Customer: “Jeeze! You clean your lady parts with it!”
florida80
04-19-2019, 19:17
Weekend Roundup: Kids Say The Awesomest Things
Roundups | Not Always Right Archives | Right | March 4, 2012
Introducing Weekend Roundups: each week, we’ll be featuring some of our favorite stories from the Not Always Right archives.
Kids Say The Awesomest Things! This week, we share five stories that show that kids are not only our best customers, but can be an employee’s best friend!
1.Ah, Children:
A misbehaving customer gets put in the time-out corner…by a toddler.
2.They Swim Where The Sun Doesn’t Shine:
When Blade meets The Little Mermaid, awesome ensues.
3.Making A Hug(e) Difference:
Every store needs a kid like this…seriously, can Not Always Right adopt this boy?
4.Vocabulary, Meet Veracity:
Proof that kids hear everything parents say.
5.They Grow Up Too Fast:
When the rubber hits the road, Ultimate Driving Machines come in all sizes.
1 Thumbs
75
florida80
04-19-2019, 19:18
From Sea To Shining Sea
Tour Guide | Seattle, WA, USA | Right | March 5, 2012
(I’m in the middle of sharing interesting facts about Seattle to a group of 20. Unfortunately, one tourist has been talking on the phone the entire time, making it hard for others to hear me.)
Me: “Now, back when the Space Needle was built, it was the tallest building west of the Mississippi River and it—”
Tourist: “Wait, which of these rivers is the Mississippi?”
Me: “Well, that’s the Puget sound to your right. The two other large bodies of water you can see are Lake Union and Lake Washington—”
Tourist: “So, where’s the river?”
Me: “You mean the Mississippi River?”
Customer: “Well, duh.”
Me: “I guess about 1600 miles east of here.”
Customer: “So, you can’t see it, then?”
Me: “Not from here, no.”
Customer: “Oh.”
florida80
04-19-2019, 19:18
Weekend Roundup: Kids Say The Awesomest Things
Roundups | Not Always Right Archives | Right | March 4, 2012
Introducing Weekend Roundups: each week, we’ll be featuring some of our favorite stories from the Not Always Right archives.
Kids Say The Awesomest Things! This week, we share five stories that show that kids are not only our best customers, but can be an employee’s best friend!
1.Ah, Children:
A misbehaving customer gets put in the time-out corner…by a toddler.
2.They Swim Where The Sun Doesn’t Shine:
When Blade meets The Little Mermaid, awesome ensues.
3.Making A Hug(e) Difference:
Every store needs a kid like this…seriously, can Not Always Right adopt this boy?
4.Vocabulary, Meet Veracity:
Proof that kids hear everything parents say.
5.They Grow Up Too Fast:
When the rubber hits the road, Ultimate Driving Machines come in all sizes.
florida80
04-19-2019, 19:19
She’s Free Years Old
Tourist Attraction | Aberdeen, Scotland, UK | Right | March 6, 2012
Customer: “Hi, how old to children have to be ’til they have to pay admission?”
Me: “Four years old. Three and under are free.”
Customer: “One adult and one three year old, then.”
Daughter: “But daddy, I’m four now.”
Customer: “In a minute, darling.”
Daughter: “Daddy, I’m four
florida80
04-19-2019, 19:21
You Better Belize It
Pharmacy | Belize | Right | March 19, 2012
(I live in Belize. A lot of tourists think they can get away with anything in my country. One day, a foreigner walks into the store.)
Customer: “Can I get some Diazepam?”
Me: “Do you have a prescription?”
Customer: *tries to look bewildered* “Do I need one?”
Me: “Yes, especially since it’s a controlled substance.”
Customer: “It is?” *scoffs* “Well I didn’t know that. Some Xanax, then.”
Me: “That is a controlled substance too. Valium, Xanax, alprazolam, lorazepam, diazepam…they’re all controlled.”
Customer: “Well, then!” *hurriedly walks out of the store*
florida80
04-19-2019, 19:21
Why You Always Bring Your Own Dinnerware
Pharmacy | Graham, NC, USA | Right | March 3, 2012
(An elderly lady approaches the counter.)
Me: “Can I help you?”
Customer: “Yes, I need some dish bags.”
(Unaware of what dish bags are, I assume she means dish rags.)
Me: “I’m not sure what that is and if we carry it. I would look in the cleaning section.”
Customer: “Well, my doctor said I could get it here.”
Me: “Okay, well I would check that aisle.”
(The customer leaves and returns after a couple minutes.)
Customer: “I didn’t find them!”
Me: “Can you tell me again what it is you need?”
Customer: “Dish bags.”
Me: “And you say your doctor told you to get them here?”
Customer: “Yes!”
Me: “Well, I’m sorry. I’ve never heard of dish bags and I don’t believe I’ve seen anything like that here.”
Customer: “Well, this is ridiculous! What am I going to do?”
Me: “I’m sorry, ma’am, would you like me to ask our pharmacist about them?”
Customer: “Yes!”
(I go get the pharmacist to assist me.)
Pharmacist: “So, what is a dish bag used for?”
Customer: “Jeeze! You clean your lady parts with it!”
florida80
04-19-2019, 19:22
Perhaps There’s Insufficient Blood To Your Brain
Pharmacy | Windsor, Ontario, Canada | Right | February 24, 2012
(We have a free self-use blood pressure machine in our pharmacy.)
Customer: “When are you going to fix your blood pressure machine?”
Pharmacist: “Excuse me?”
Customer: “Your blood pressure machine is broken. Every time I come in here, it doesn’t work! You should really take care of it. Lots of old people need to check their blood pressure, you know!”
Me: “Are you sure? I just filled the paper roll the other day. It was working fine.”
Customer: “No, it’s not! I’ve been trying to use it for days. It’s not working. You should really take care of it!”
(I take a look at the machine and try to troubleshoot the problem. I sit in the seat, roll up my sleeve, put it in the cuff, and push the big green “Start” button. The cuff inflates normally.)
Customer: “You mean you’re suppose to push that button?!”
florida80
04-19-2019, 19:23
Weekend Roundup: Don’t Mess With Employees
Fast Food, Gun Store, Pharmacy, Tech Support | Not Always Right Archives | Right | February 19, 2012
Introducing Weekend Roundups: each week, we’ll be featuring some of our favorite stories from the Not Always Right archives.
Don’t Mess With Employees! This week, we feature five stories that teach misbehaving customers the consequences of messing with employees.
1.In Real Hot Sauce Now:
A young teenage employee decides her dignity is worth more than £3.71 and dealing with a cowardly manager.
2.A Good Ol’ Fashioned A** Whoopin’:
A customer tries to rough up an employee, but ends up getting roughed up by the manager instead.
3.Hard Drugs And Harder Pharmacists:
Teenage robber, meet Doug. Doug is our new pharmacy tech. Doug is also built like a fridge.
4.Who’s Got The Power Now:
Tech support is happy to support your technology. Supporting your potty mouth, not so much.
5.Your Prank Got Spanked:
A prank caller picks the wrong, well-armed store to call.
florida80
04-19-2019, 19:23
A Dose By Any Other Name
Pharmacy | Belize | Right | February 3, 2012
Customer: “Hey, I want some Tylenol.”
Me: “For children or for adults?”
Customer: “For adults.”
Me: “At the moment, we only have the generic kind available. You know, paracetamol, also known as acetaminophen?”
Customer: “No! I don’t want any acetaminophen! Give me the other one!”
Me: “Ma’am, they are the same thing, just different names for the same ingredient.”
Customer: “Well, I just want the first one you named. Just don’t give me the other one.”
florida80
04-19-2019, 19:25
Out Of Brain Cells
Pharmacy | Maple Grove, MN, USA | Working | May 22, 2012
(At the pharmacy where I work, I do a lot of training of new employees. This day’s trainee is particularly slow on the uptake.)
Me: *to new employee* “Now, when the customer pays in cash and just hands you a bill, you should repeat back to them how much they gave you. For example, when a customer gives you a $20 bill, you say, ‘Out of $20,’ as you make change.”
(This is a technique to help avoid after-the-fact disputes about the denomination of the bills customers hand over.)
New Employee: “Got it.”
(The customer walks up and pays cash, handing him a $20. The new employee says nothing.)
Me: *to new employee* “What are you forgetting?”
New Employee: “Um…”
Me: “Say the amount they gave you.”
New Employee: “Oh, right…”
(The next three customers all pay cash, and as they each fork over a crisp clean $20 bill, the new employee performs flawlessly, verifying that it is indeed “Out of $20” with each transaction. I think he’s finally gotten it down until the fourth customer.)
New Employee: “That will be [price].”
Customer #4: *hands over credit card*
New Employee: “Out of $20!”
Me: *facepalm*
florida80
04-19-2019, 19:25
Time To Start Screening Customers
Pharmacy | USA | Right | May 19, 2012
(A customer slams a bottle of sunblock on the counter.)
Customer: “This is worthless! I can’t believe you sell this!”
Me: “I’m sorry to hear that, sir.” *examines the empty bottle* “But this is the highest protection factor we have.”
Customer: “Well, it’s crap! I want a refund!”
Me: “Sorry, I can’t refund an empty bottle; it’s store policy.”
Customer: “Well, what do you expect?! I have two large windows!”
florida80
04-19-2019, 19:26
A Game Of Kat And Birdie
Pharmacy | Georgia, USA | Right | April 5, 2012
(I work at a pharmacy and we are very busy, causing a few customers having to wait. The last woman in line finally steps up.)
Me: “I apologize for your wait. How can I help you?”
Customer: “Does your name tag say your name is Kat?”
Me: “Yes, ma’am, how can I help you?”
Customer: “Did you have some crazy new age parents or something? Why would they name you after an animal? That’s just dumb! You should have a good sturdy name, like mine!”
Me: “I’m sorry, ma’am, but what can I help you with?”
Customer: “I need a refill.”
Me: “Of course. Can I get your date of birth?”
Customer: *gives me her date of birth* “And the prescription is under Birdie.”
Me: “Okay, it’s put in and will be ready in 15 minutes.”
Customer: “Thank you. I’m sorry you have such a foolish name.”
Pharmacist: “Did that woman just tell you your name was foolish and complain about people with “animal” names?”
Me: “Yeah.”
Pharmacist: “But her name was Birdie…”
florida80
04-19-2019, 19:27
Less Is More, More Or Less, Part 3
Drug Store, Pharmacy | Omaha, NE, USA | Right | March 30, 2012
(Our store regularly runs a promotion on the various vitamin brands for ‘BOGO’, buy 1, get 1 free. A customer comes up to the register with a bottle of a brand on the BOGO promotion. I am also an avid couponer and I regularly take in coupons for items we carry that I won’t use so that I can give them to customers.)
Me: “Sir, I see you’re buying a [brand] item. This week we currently have this whole line at Buy One, Get One Free. If you do get another one, I also have a coupon I can give you which is good for $2 off two items. So instead of getting one for $9.99 you can get 2 for eight bucks and change.”
Customer: *quite angrily* “What the h*** is wrong with you people? I just want my vitamins. Why are you always trying to push me to buy extra stuff and give you more money!?”
Me: “I’m…sir, I apologize. I probably wasn’t clear you’ll get twice as many vitamins and spend two dollars less—”
Customer: “Oh f*** this. You’re all scam artists!” *storms off without paying*
Me: *stares in disbelief*
Next Customer:“So…can I use that coupon?”
florida80
04-19-2019, 19:27
No Pain, No Vain
Pharmacy | Winnipeg, MB, Canada | Right | March 29, 2012
(A customer comes in to return a home leg waxing kit.)
Me: “Can I ask why you are unsatisfied with this product?”
Customer: “It hurts!”
Me: “Yes, because waxing involves ripping the hair out by the roots.”
Customer: “Well, it shouldn’t hurt!”
florida80
04-19-2019, 19:28
Feeling Man-strual
Pharmacy | Edmonton, Alberta, Canada | Right | June 24, 2012
(I am working the prescription counter when a big, burly 6-foot or so tall man comes to the counter. Note: I am a female.)
Me: “Hello, how can I help you?”
Customer: “Um, I think…” *trails off*
Me: “I’m sorry, sir…could you say that again?”
Customer: *leans in close* “I think I got my first period.”
Me: *speechless*
Customer: “I’m bleeding down there, and I’m really hurting in my stomach.”
Me: “Sir, men don’t get those. You need to go to the hospital.”
Customer: “I knew you girls would be insensitive! I’m leaving!”
(I didn’t see him again. I still hope he got to a hospital!)
florida80
04-19-2019, 19:28
Employees Are Sharper Than You Think
Pharmacy | Salt Lake City, UT, USA | Right | June 20, 2012
(Pharmacy law in Utah says that it’s up to the pharmacist’s discretion if they want to sell insulin needles/syringes without a prescription. Our store has the policy that the patient either has to have a prescription for the syringes or for an injectable medication on file.)
Customer: “I need to get some syringes.”
Me: “Okay, I need your name so I can look up the prescription.”
Customer: “Actually, they’re not for me. They’re for my mom.”
Me: “Okay, what’s her name?”
Customer: “Well, not my mom. My best friend’s mom who’s like a mom to me.”
Me: “What’s her name?”
Customer: “Actually, it’s for her dog.”
Me: “What’s the dog’s name?”
Customer: “I…don’t know.”
Me: “Then I’m not selling you any syringes.”
Customer: *walks away in defeat*
florida80
04-19-2019, 19:29
Contextual Innuendos
Pharmacy | Salt Lake City, UT, USA | Right | June 19, 2012
(I’m at work on a Saturday with a clerk and a pharmacist. I notice the clerk speaking with an elderly woman out front but don’t think much of it. A few minutes later, the clerk comes back with a strange expression on her face and tells me I have to go help the woman.)
Me: “What can I help you with?”
Customer: “I’m looking for a vibrator.”
Me: “A…vibrator?”
Customer: “Yes. I had one, but I used it too much and it wore out.”
Me: “I don’t think we have anything like that. Where did you buy the first one?”
Customer: “At another pharmacy, but I want one with a long handle so it can reach better.”
(At this point I’m biting the inside of my cheek in an effort not to laugh.)
Me: “What kind of vibrator are you looking for, exactly?”
Customer: “You know! One of those that rub your feet!”
Me: “OH! Sorry, we don’t have anything like that.”
florida80
04-19-2019, 19:30
Not Lacking For Laxatives
Pharmacy | Long Island, NY, USA | Right | June 17, 2012
Me: “**** Pharmacy, how can I help you?”
Customer: “Yeah, I gotta question for you: I drank a whole thing of prune juice like water, and now I’m s***ing my brains out.”
Me: “Okay, and what did you need to know?”
Customer: “Is your generic of ducolax the same thing?”
Me: “Yes. Same thing.”
Customer: “Okay, good, because I’m gonna need a plug soon or something!”
florida80
04-19-2019, 19:31
Getting Burned Can Be A Pain In The Butt
Pharmacy | Salt Lake City, UT, USA | Right | June 15, 2012
(It is a very windy day during summer, and a power line has blown over in the field behind our store.)
Me: “Hello, [pharmacy] how may I help you?”
Customer: “I need to see if you have [hemorrhoid cream] in stock.”
Me: “Alright, let me check…”
(At this point, I put him on hold to check our stock when a fireman walks in. He tells us they are evacuating all the buildings in the area, and that we have 5 minutes to get out. I go back to pick up the phone so the customer isn’t on hold forever.)
Me: “Sir, we do have it in stock. However, I can’t help you right now. I’m being told to evacuate the building.”
Customer: “Does it have aloe vera in it?”
Me: “I don’t know. As I said, I need to hang up. Please call back tomorrow.”
Customer: “Can you see if you can order it for me?”
Me: “Sir, there is a field fire right behind the pharmacy and I really can’t answer your questions right now. I was told by the fire department to evacuate. Please, call back another time.”
Customer: “Well, fine then. I’ll just get it somewhere else!” *hangs up*
florida80
04-19-2019, 19:32
A Knight In Patrolling Armor
Pharmacy | Costa Rica | Right | August 2, 2012
Me: “So, your total is going to be of 30 thousand colones (60 USD). Here you go, and have a nice day.”
Customer: “Oh, you’re so nice. Thank you, too. I was wondering if you could do something else for me?”
Me: “Sure, what is it?”
Customer: “I was told at my church that they needed more members, and I was asked to bring a few. Would you mind to come?”
Me: “Well, I apologize, but I wouldn’t like to.”
Customer: *gets defensive* “Why? Don’t tell me you think we’re all cultists that don’t care about God!”
Me: “I’m sure you’re not, but I don’t want to go.”
Customer: “Why the h*** not, then? I already told you we’re nice people, so why don’t you go?!”
Me: “Ma’am, if I offended you I apologize, however I don’t want to go. It’s not because you’re nice people or not; it’s because I’m an atheist.”
Customer: “So, you don’t believe in God, is that it? Well, f*** you! You’re going to Hell! What are you going to tell me next, that you’re a f***ing queer?”
Me: “In fact, I am a homosexual, but—”
Customer: “That’s all I needed to know! Being gay is a sin!”
Me: “Ma’am, I’m going to have to ask you to leave.”
Customer: “F*** no! You’re kicking me out because I’m a Christian! That’s illegal, and it’s bulls***!”
(At this point, a man behind her speaks up. Note that he is a police officer in full uniform.)
Officer: “No, he’s kicking you because you already paid and you’re disturbing the peace. So, I’m going to give you my recommendation: Leave now, or I’ll arrest you.”
Customer: *suddenly pales and leaves without saying a word*
Me: “Thank you very much, Officer. Now, how may I help you?”
Officer: “Actually I didn’t need anything. I was just patrolling when I heard the conflict. However, now that you mention it…” *he blushes a little* “…I need to ask, would you go out in a date with me?”
Me: “…Of course!”
(The officer and I have now dating for nearly half a year.)
florida80
04-19-2019, 19:33
Never Say No To La Novia
Pharmacy | Roselle, NJ, USA | Right | July 10, 2012
(I am watching my girlfriend’s two-year-old sister near the counter while she does her shopping. Her sister is learning to talk in Spanish, so I’m quizzing her with colors. While we’re playing, a seven-year-old girl approaches us and asks to play because she takes Spanish at school. Everything is fine until the girl’s mother comes.)
Mother: “Leona, what are you doing? You know not to bother people.”
Me: “Oh, she’s not, ma’am. She just asked to play with me and my girlfriend’s sister.”
Mother: “Girlfriend?” *thinks for a few moments* “Oh, a close friend! Sorry, I was thinking you meant a girl you were dating.”
Me: “I did. I am dating a girl. This little girl is her sister and your daughter was just playing with us. She wasn’t bothering us.”
Mother: “What?! Leona, you were playing with a homo?!? Come over here, right now!”
(In tears, the girl slowly approaches her mother, who yells at her about how she knows better than to interact with “h***-bound sinners” like me. She then chides me for “sinning” around such a small child, referring to my girlfriend’s sister. While I’m speechless, a man comes up, who I assume is the girl’s father.)
Father: *to the mother* “I got the rest of the stuff. What are you yelling about?”
Mother: *to her daughter* “Tell Daddy what you did!”
(In hysterics, the girl tells her father what happened, ending her telling by clinging to his leg and apologizing over and over. I’m feeling dreadful and very guilty and am near tears myself. But to my surprise, this happens.)
Father: *to the mother* “Are you serious?! What is wrong with you?! I don’t even know why I came out with you! Just go wait in the car! Sheesh!”
(The mother, now apparently embarrassed, exits the store. The father calms his daughter down and apologizes to her and me before leaving. Right after they leave, my girlfriend comes up, having seen the whole thing.)
My Girlfriend: “I actually know that family. The father moved in next door to me two weeks ago. That girl’s parents are divorced and her parents have joint custody of her, but today is her birthday and she wanted to be with both of them together. They said yes to make her happy, but I don’t think that’ll happen again.”
(A few weeks later, my girlfriend tells me the father got full custody of his daughter. Now, she and my girlfriend’s sister play together on a daily basis, and I occasionally help her with her Spanish homework.)
florida80
04-19-2019, 19:33
No Scan, No Scam
Pharmacy | Newton, NJ, USA | Right | July 10, 2012
(I work in a store in a small town where most of the customers are elderly and sweet. If a price doesn’t come up, I will generally trust a customer if they say they know the exact price.)
Me: “Oh, there’s no bar code on this.”
Customer: “Well, it was $39.99, but I guess that doesn’t help you.”
Me: “Well, I can enter it manually. You’re sure it was $39.99?”
Customer: “Actually, it was…$19.99.”
Me: “Sir, do you really want me to call for a price check and make you and all the people behind you wait ten minutes for someone to come up here?”
Customer: *defeated* “…It was $39.99.”
florida80
04-19-2019, 19:34
Plz Change Abbrev, Stat
Pharmacy | London, UK | Right | July 9, 2012
(If a customer gets regular medication from a pharmacy, they can have a Medicine Use Review (MUR). It’s basically talking through their meds with a pharmacist. I answer this call from a sweet elderly caller.)
Me: “Hello, pharmacy.”
Customer: “Um hello, someone just delivered my medicine. The bag has a sticker on it that says “Patient eligible for MUR.” What it is MUR?”
Me: “It stands for “Medicine Use Review,” which involves discussing your medicines with the pharmacist. However, those labels are meant for our reference, so I apologise that it’s been put on your bag by mistake. Sorry if it caused confusion.”
Customer: “Oh, that’s alright, dear. I just thought MUR might be short for murder!”
Me: “Er no, ma’am! Don’t worry, no one is going to murder you!”
Customer: “Oh, good! Thank you very much!”
florida80
04-19-2019, 19:35
Not Ever Working
Pharmacy | TN, USA | Working | July 9, 2012
(The pharmacy I work at has just lost several techs at once, so we’ve hired a few new people. One of these new coworkers isn’t working out at all.)
Pharmacist: “Hey, could you help out in the front for a minute? I think [coworker who isn’t working out] could use a hand.”
Me: “Sure. Hi, [regular customer], what can I do for you?”
Regular Customer: “Oh good, I’m trying to get a refill.”
New Coworker: *to Regular Customer* “I keep telling you, you don’t have any!”
Me: *to Regular Customer* “Let me just check on it for you.”
New Coworker: *to me* “Why? I already told him he didn’t have one.”
Me: “Actually, he has enough refills for the rest of the year. What are you looking at?”
New Coworker: “No, you’re wrong. I know what I saw!”
Regular Customer: “I knew I had some..I was starting to think I was going to have to call my doctor. Thank you so much, [my name]!”
New Coworker: *to Regular Customer* “You need to leave right now. GET OUT!”
Me: *to New Coworker* “Whoa, what do you think you’re doing? You do not have ANY authority to kick a patron out.”
New Coworker: “He’s being unruly.”
Me: “What? No, he’s not. You’re just being rude.”
New Coworker: “No, you’re just trying to make me look stupid. I know exactly what I saw.”
(I examine my new coworker’s computer screen.)
Me: “You were looking at the wrong person.”
New Coworker: “No, I wasn’t!”
Me: “Sorry, but the name on your screen is a woman’s. [Regular Customer] is a man. It happens.”
New Coworker: “You changed it!”
Regular Customer: “Are you kidding me? Listen kid, you were wrong. It’s not that big of a deal. It happens. Just man up already.”
New Coworker: “You, shut up! I’m not talking to you, old man!”
(The pharmacist has been listening to the entire conversation. He decides he’s had enough.)
Pharmacist: *to New Coworker* “Get over here, right now!”
New Coworker: *rudely* “I’m BUSY! I’m trying to work, but—”
Pharmacist: “Get your stuff. You’re fired.”
New Coworker: “You can’t fire me!”
(At this point, the store manager also comes over.)
Store Manager: “I can. Get your stuff. You are not longer employed here.”
New Coworker: “YOU CAN’T FIRE ME! I DIDN’T DO ANYTHING WRONG! YOU PEOPLE ARE JUST TRYING TO MAKE ME LOOK STUPID!”
Regular Customer: “No one has to try and make you look stupid, son. You’re doing a fine job of that all by yourself.”
(My coworker carried on and screamed obscenities. We ended up having to call the police to remove him from the store!)
florida80
04-19-2019, 19:36
Discretion Is The Better Part Of Disclosure
Pharmacy | England, UK | Working | October 10, 2012
Coworker: “Hello, how may I help you?”
Customer: “I need… um…”
(The customer is clearly too embarrassed to speak, so she pulls out a piece of paper and writes what she wants down.)
Coworker: *reads the paper and looks over at me* “HEY, [my name], WHERE DO WE KEEP THE THRUSH CREAM?”
Me: *facepalm*
florida80
04-19-2019, 19:36
Contraception Misperceptions
Pharmacy | Oslo, Norway | Right | October 5, 2012
(I am a pharmacist working at 24-hour pharmacy. This takes place on a late Sunday evening.)
Female Caller: “Hello, um… I… um… you know the morning after pill?”
Me: “Yes, certainly. What would you like to know about it?”
Female Caller: “Is there an anti-morning after pill?”
Me: “Sorry? An anti-morning after pill?”
Female Caller: “Yes. You see, this guy, he came around today, and he brought some flowers and everything, so now I’m kind of regretting taking that pill. So is there an anti-morning after pill I could take?”
Me: “No, I’m sorry, there isn’t such a thing.”
Female Caller: “Oh, that is a shame. Do you think they will make one?”
Me: “No, I’m sorry, but I really don’t think they will.”
Female Caller: “Really? Oh, that is a bummer.” *hangs up*
florida80
04-19-2019, 19:37
Not Quite Registering
Pharmacy | Ontario, Canada | Working | August 25, 2012
(A customer pays with a fifty dollar bill. Spotting it, the pharmacist on duty grabs his wallet and asks the cashier to give him the fifty for two twenties and a ten.)
Coworker: “I can’t do that!”
Me: “Why not? He’s giving you $50 for $50.”
Coworker: “But my till will be wrong!”
Me: “How? You take out the fifty, and put in two twenties and the ten. The totals are still the same.”
Coworker: “But I won’t have the fifty, and the register will KNOW!”
florida80
04-19-2019, 19:37
Good Things Come In Small Dosages
Pharmacy | New York, USA | Right | August 15, 2012
(My coworker at the pharmacy has been working with a customer who seems to be having the worst day. Unfortunately, my coworker is the victim of the customer’s mood, and he has reduced the poor girl to tears. Behind this customer is a young father in his mid-20s and his three sons, aged probably six, two, and less than a year old. The young father is clearly upset with the behavior of the customer in front of him, but, probably for the sake of his children, is keeping his mouth shut. Out of nowhere, his six-year-old son speaks up.)
Six-year-old Son: “‘Scuse me, sir? I think you’ll probably get what you need easier in life if you’re nice to people. You’re making the pretty lady sad and she didn’t do anything wrong.”
Customer: *clearly shocked* “Didn’t your father here teach you to mind your own business, son?!”
(The young father is actually grinning proudly, and reaches over to high-five his son.)
Father: “Actually, I taught him not to raise his voice at good, honest people.”
Customer: *clearly embarrassed, pays and leaves quickly*
Six-year-old Son: *to my coworker* “Can I give you a hug? If anyone gives you trouble, call me!”
(My coworker was very impressed by the brave little boy’s actions, while his father proudly teared up. I doubt the family will ever have to pay at our pharmacy again, and my coworker has a new best friend!)
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florida80
04-19-2019, 19:38
There’s No Business Like My Business
Pharmacy | California, USA | Right | August 9, 2012
(I work at a well-known retail pharmacy. One night while I’m still new on the job, I’m manning one of the cash registers.)
Woman: “Hi, where is your baking soda?”
Me: “Um, I can’t guarantee that we have baking soda, but if we do, it would be in Aisle 3.”
Woman: *goes off to look for it*
(15 minutes later, the customer comes through my line with her baking soda.)
Me: “Oh, I see you found it! I’m glad we carry it.”
Woman: “If you hadn’t, I would have been very frustrated, and I would never have come here again!”
(I think she’s joking and laugh a bit.)
Me: “Well, I’m certainly glad you found it!”
Woman: *completely serious* “I did that to [other retail store] when they didn’t have lettuce, and they went out of business within a week!”
Me: *pause* “Um… I’m REALLY glad you found the baking soda, then.”
florida80
04-20-2019, 18:41
You Better Belize It
Pharmacy | Belize | Right | March 19, 2012
(I live in Belize. A lot of tourists think they can get away with anything in my country. One day, a foreigner walks into the store.)
Customer: “Can I get some Diazepam?”
Me: “Do you have a prescription?”
Customer: *tries to look bewildered* “Do I need one?”
Me: “Yes, especially since it’s a controlled substance.”
Customer: “It is?” *scoffs* “Well I didn’t know that. Some Xanax, then.”
Me: “That is a controlled substance too. Valium, Xanax, alprazolam, lorazepam, diazepam…they’re all controlled.”
Customer: “Well, then!” *hurriedly walks out of the store*
florida80
04-20-2019, 18:42
Why You Always Bring Your Own Dinnerware
Pharmacy | Graham, NC, USA | Right | March 3, 2012
(An elderly lady approaches the counter.)
Me: “Can I help you?”
Customer: “Yes, I need some dish bags.”
(Unaware of what dish bags are, I assume she means dish rags.)
Me: “I’m not sure what that is and if we carry it. I would look in the cleaning section.”
Customer: “Well, my doctor said I could get it here.”
Me: “Okay, well I would check that aisle.”
(The customer leaves and returns after a couple minutes.)
Customer: “I didn’t find them!”
Me: “Can you tell me again what it is you need?”
Customer: “Dish bags.”
Me: “And you say your doctor told you to get them here?”
Customer: “Yes!”
Me: “Well, I’m sorry. I’ve never heard of dish bags and I don’t believe I’ve seen anything like that here.”
Customer: “Well, this is ridiculous! What am I going to do?”
Me: “I’m sorry, ma’am, would you like me to ask our pharmacist about them?”
Customer: “Yes!”
(I go get the pharmacist to assist me.)
Pharmacist: “So, what is a dish bag used for?”
Customer: “Jeeze! You clean your lady parts with it!”
florida80
04-20-2019, 18:42
Perhaps There’s Insufficient Blood To Your Brain
Pharmacy | Windsor, Ontario, Canada | Right | February 24, 2012
(We have a free self-use blood pressure machine in our pharmacy.)
Customer: “When are you going to fix your blood pressure machine?”
Pharmacist: “Excuse me?”
Customer: “Your blood pressure machine is broken. Every time I come in here, it doesn’t work! You should really take care of it. Lots of old people need to check their blood pressure, you know!”
Me: “Are you sure? I just filled the paper roll the other day. It was working fine.”
Customer: “No, it’s not! I’ve been trying to use it for days. It’s not working. You should really take care of it!”
(I take a look at the machine and try to troubleshoot the problem. I sit in the seat, roll up my sleeve, put it in the cuff, and push the big green “Start” button. The cuff inflates normally.)
Customer: “You mean you’re suppose to push that button?!”
florida80
04-20-2019, 18:43
Weekend Roundup: Don’t Mess With Employees
Fast Food, Gun Store, Pharmacy, Tech Support | Not Always Right Archives | Right | February 19, 2012
Introducing Weekend Roundups: each week, we’ll be featuring some of our favorite stories from the Not Always Right archives.
Don’t Mess With Employees! This week, we feature five stories that teach misbehaving customers the consequences of messing with employees.
1.In Real Hot Sauce Now:
A young teenage employee decides her dignity is worth more than £3.71 and dealing with a cowardly manager.
2.A Good Ol’ Fashioned A** Whoopin’:
A customer tries to rough up an employee, but ends up getting roughed up by the manager instead.
3.Hard Drugs And Harder Pharmacists:
Teenage robber, meet Doug. Doug is our new pharmacy tech. Doug is also built like a fridge.
4.Who’s Got The Power Now:
Tech support is happy to support your technology. Supporting your potty mouth, not so much.
5.Your Prank Got Spanked:
A prank caller picks the wrong, well-armed store to call
florida80
04-20-2019, 18:44
A Dose By Any Other Name
Pharmacy | Belize | Right | February 3, 2012
Customer: “Hey, I want some Tylenol.”
Me: “For children or for adults?”
Customer: “For adults.”
Me: “At the moment, we only have the generic kind available. You know, paracetamol, also known as acetaminophen?”
Customer: “No! I don’t want any acetaminophen! Give me the other one!”
Me: “Ma’am, they are the same thing, just different names for the same ingredient.”
Customer: “Well, I just want the first one you named. Just don’t give me the other one.”
florida80
04-20-2019, 18:44
Out Of Brain Cells
Pharmacy | Maple Grove, MN, USA | Working | May 22, 2012
(At the pharmacy where I work, I do a lot of training of new employees. This day’s trainee is particularly slow on the uptake.)
Me: *to new employee* “Now, when the customer pays in cash and just hands you a bill, you should repeat back to them how much they gave you. For example, when a customer gives you a $20 bill, you say, ‘Out of $20,’ as you make change.”
(This is a technique to help avoid after-the-fact disputes about the denomination of the bills customers hand over.)
New Employee: “Got it.”
(The customer walks up and pays cash, handing him a $20. The new employee says nothing.)
Me: *to new employee* “What are you forgetting?”
New Employee: “Um…”
Me: “Say the amount they gave you.”
New Employee: “Oh, right…”
(The next three customers all pay cash, and as they each fork over a crisp clean $20 bill, the new employee performs flawlessly, verifying that it is indeed “Out of $20” with each transaction. I think he’s finally gotten it down until the fourth customer.)
New Employee: “That will be [price].”
Customer #4: *hands over credit card*
New Employee: “Out of $20!”
Me: *facepalm*
florida80
04-20-2019, 18:45
Time To Start Screening Customers
Pharmacy | USA | Right | May 19, 2012
(A customer slams a bottle of sunblock on the counter.)
Customer: “This is worthless! I can’t believe you sell this!”
Me: “I’m sorry to hear that, sir.” *examines the empty bottle* “But this is the highest protection factor we have.”
Customer: “Well, it’s crap! I want a refund!”
Me: “Sorry, I can’t refund an empty bottle; it’s store policy.”
Customer: “Well, what do you expect?! I have two large windows!”
florida80
04-20-2019, 18:45
A Game Of Kat And Birdie
Pharmacy | Georgia, USA | Right | April 5, 2012
(I work at a pharmacy and we are very busy, causing a few customers having to wait. The last woman in line finally steps up.)
Me: “I apologize for your wait. How can I help you?”
Customer: “Does your name tag say your name is Kat?”
Me: “Yes, ma’am, how can I help you?”
Customer: “Did you have some crazy new age parents or something? Why would they name you after an animal? That’s just dumb! You should have a good sturdy name, like mine!”
Me: “I’m sorry, ma’am, but what can I help you with?”
Customer: “I need a refill.”
Me: “Of course. Can I get your date of birth?”
Customer: *gives me her date of birth* “And the prescription is under Birdie.”
Me: “Okay, it’s put in and will be ready in 15 minutes.”
Customer: “Thank you. I’m sorry you have such a foolish name.”
Pharmacist: “Did that woman just tell you your name was foolish and complain about people with “animal” names?”
Me: “Yeah.”
Pharmacist: “But her name was Birdie…”
florida80
04-20-2019, 18:46
Less Is More, More Or Less, Part 3
Drug Store, Pharmacy | Omaha, NE, USA | Right | March 30, 2012
(Our store regularly runs a promotion on the various vitamin brands for ‘BOGO’, buy 1, get 1 free. A customer comes up to the register with a bottle of a brand on the BOGO promotion. I am also an avid couponer and I regularly take in coupons for items we carry that I won’t use so that I can give them to customers.)
Me: “Sir, I see you’re buying a [brand] item. This week we currently have this whole line at Buy One, Get One Free. If you do get another one, I also have a coupon I can give you which is good for $2 off two items. So instead of getting one for $9.99 you can get 2 for eight bucks and change.”
Customer: *quite angrily* “What the h*** is wrong with you people? I just want my vitamins. Why are you always trying to push me to buy extra stuff and give you more money!?”
Me: “I’m…sir, I apologize. I probably wasn’t clear you’ll get twice as many vitamins and spend two dollars less—”
Customer: “Oh f*** this. You’re all scam artists!” *storms off without paying*
Me: *stares in disbelief*
Next Customer:“So…can I use that coupon?”
florida80
04-20-2019, 18:47
No Pain, No Vain
Pharmacy | Winnipeg, MB, Canada | Right | March 29, 2012
(A customer comes in to return a home leg waxing kit.)
Me: “Can I ask why you are unsatisfied with this product?”
Customer: “It hurts!”
Me: “Yes, because waxing involves ripping the hair out by the roots.”
Customer: “Well, it shouldn’t hurt
florida80
04-20-2019, 18:47
to the counter. Note: I am a female.)
Me: “Hello, how can I help you?”
Customer: “Um, I think…” *trails off*
Me: “I’m sorry, sir…could you say that again?”
Customer: *leans in close* “I think I got my first period.”
Me: *speechless*
Customer: “I’m bleeding down there, and I’m really hurting in my stomach.”
Me: “Sir, men don’t get those. You need to go to the hospital.”
Customer: “I knew you girls would be insensitive! I’m leaving!”
(I didn’t see him again. I still hope he got to a hospital!)
florida80
04-20-2019, 18:48
Employees Are Sharper Than You Think
Pharmacy | Salt Lake City, UT, USA | Right | June 20, 2012
(Pharmacy law in Utah says that it’s up to the pharmacist’s discretion if they want to sell insulin needles/syringes without a prescription. Our store has the policy that the patient either has to have a prescription for the syringes or for an injectable medication on file.)
Customer: “I need to get some syringes.”
Me: “Okay, I need your name so I can look up the prescription.”
Customer: “Actually, they’re not for me. They’re for my mom.”
Me: “Okay, what’s her name?”
Customer: “Well, not my mom. My best friend’s mom who’s like a mom to me.”
Me: “What’s her name?”
Customer: “Actually, it’s for her dog.”
Me: “What’s the dog’s name?”
Customer: “I…don’t know.”
Me: “Then I’m not selling you any syringes.”
Customer: *walks away in defeat*
florida80
04-20-2019, 18:48
Contextual Innuendos
Pharmacy | Salt Lake City, UT, USA | Right | June 19, 2012
(I’m at work on a Saturday with a clerk and a pharmacist. I notice the clerk speaking with an elderly woman out front but don’t think much of it. A few minutes later, the clerk comes back with a strange expression on her face and tells me I have to go help the woman.)
Me: “What can I help you with?”
Customer: “I’m looking for a vibrator.”
Me: “A…vibrator?”
Customer: “Yes. I had one, but I used it too much and it wore out.”
Me: “I don’t think we have anything like that. Where did you buy the first one?”
Customer: “At another pharmacy, but I want one with a long handle so it can reach better.”
(At this point I’m biting the inside of my cheek in an effort not to laugh.)
Me: “What kind of vibrator are you looking for, exactly?”
Customer: “You know! One of those that rub your feet!”
Me: “OH! Sorry, we don’t have anything like that.”
florida80
04-20-2019, 18:49
Not Lacking For Laxatives
Pharmacy | Long Island, NY, USA | Right | June 17, 2012
Me: “**** Pharmacy, how can I help you?”
Customer: “Yeah, I gotta question for you: I drank a whole thing of prune juice like water, and now I’m s***ing my brains out.”
Me: “Okay, and what did you need to know?”
Customer: “Is your generic of ducolax the same thing?”
Me: “Yes. Same thing.”
Customer: “Okay, good, because I’m gonna need a plug soon or something!”
florida80
04-20-2019, 18:49
Getting Burned Can Be A Pain In The Butt
Pharmacy | Salt Lake City, UT, USA | Right | June 15, 2012
(It is a very windy day during summer, and a power line has blown over in the field behind our store.)
Me: “Hello, [pharmacy] how may I help you?”
Customer: “I need to see if you have [hemorrhoid cream] in stock.”
Me: “Alright, let me check…”
(At this point, I put him on hold to check our stock when a fireman walks in. He tells us they are evacuating all the buildings in the area, and that we have 5 minutes to get out. I go back to pick up the phone so the customer isn’t on hold forever.)
Me: “Sir, we do have it in stock. However, I can’t help you right now. I’m being told to evacuate the building.”
Customer: “Does it have aloe vera in it?”
Me: “I don’t know. As I said, I need to hang up. Please call back tomorrow.”
Customer: “Can you see if you can order it for me?”
Me: “Sir, there is a field fire right behind the pharmacy and I really can’t answer your questions right now. I was told by the fire department to evacuate. Please, call back another time.”
Customer: “Well, fine then. I’ll just get it somewhere else!” *hangs up*
1 Thumbs
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florida80
04-20-2019, 18:50
A Knight In Patrolling Armor
Pharmacy | Costa Rica | Right | August 2, 2012
Me: “So, your total is going to be of 30 thousand colones (60 USD). Here you go, and have a nice day.”
Customer: “Oh, you’re so nice. Thank you, too. I was wondering if you could do something else for me?”
Me: “Sure, what is it?”
Customer: “I was told at my church that they needed more members, and I was asked to bring a few. Would you mind to come?”
Me: “Well, I apologize, but I wouldn’t like to.”
Customer: *gets defensive* “Why? Don’t tell me you think we’re all cultists that don’t care about God!”
Me: “I’m sure you’re not, but I don’t want to go.”
Customer: “Why the h*** not, then? I already told you we’re nice people, so why don’t you go?!”
Me: “Ma’am, if I offended you I apologize, however I don’t want to go. It’s not because you’re nice people or not; it’s because I’m an atheist.”
Customer: “So, you don’t believe in God, is that it? Well, f*** you! You’re going to Hell! What are you going to tell me next, that you’re a f***ing queer?”
Me: “In fact, I am a homosexual, but—”
Customer: “That’s all I needed to know! Being gay is a sin!”
Me: “Ma’am, I’m going to have to ask you to leave.”
Customer: “F*** no! You’re kicking me out because I’m a Christian! That’s illegal, and it’s bulls***!”
(At this point, a man behind her speaks up. Note that he is a police officer in full uniform.)
Officer: “No, he’s kicking you because you already paid and you’re disturbing the peace. So, I’m going to give you my recommendation: Leave now, or I’ll arrest you.”
Customer: *suddenly pales and leaves without saying a word*
Me: “Thank you very much, Officer. Now, how may I help you?”
Officer: “Actually I didn’t need anything. I was just patrolling when I heard the conflict. However, now that you mention it…” *he blushes a little* “…I need to ask, would you go out in a date with me?”
Me: “…Of course!”
(The officer and I have now dating for nearly half a year.)
florida80
04-20-2019, 18:51
Never Say No To La Novia
Pharmacy | Roselle, NJ, USA | Right | July 10, 2012
(I am watching my girlfriend’s two-year-old sister near the counter while she does her shopping. Her sister is learning to talk in Spanish, so I’m quizzing her with colors. While we’re playing, a seven-year-old girl approaches us and asks to play because she takes Spanish at school. Everything is fine until the girl’s mother comes.)
Mother: “Leona, what are you doing? You know not to bother people.”
Me: “Oh, she’s not, ma’am. She just asked to play with me and my girlfriend’s sister.”
Mother: “Girlfriend?” *thinks for a few moments* “Oh, a close friend! Sorry, I was thinking you meant a girl you were dating.”
Me: “I did. I am dating a girl. This little girl is her sister and your daughter was just playing with us. She wasn’t bothering us.”
Mother: “What?! Leona, you were playing with a homo?!? Come over here, right now!”
(In tears, the girl slowly approaches her mother, who yells at her about how she knows better than to interact with “h***-bound sinners” like me. She then chides me for “sinning” around such a small child, referring to my girlfriend’s sister. While I’m speechless, a man comes up, who I assume is the girl’s father.)
Father: *to the mother* “I got the rest of the stuff. What are you yelling about?”
Mother: *to her daughter* “Tell Daddy what you did!”
(In hysterics, the girl tells her father what happened, ending her telling by clinging to his leg and apologizing over and over. I’m feeling dreadful and very guilty and am near tears myself. But to my surprise, this happens.)
Father: *to the mother* “Are you serious?! What is wrong with you?! I don’t even know why I came out with you! Just go wait in the car! Sheesh!”
(The mother, now apparently embarrassed, exits the store. The father calms his daughter down and apologizes to her and me before leaving. Right after they leave, my girlfriend comes up, having seen the whole thing.)
My Girlfriend: “I actually know that family. The father moved in next door to me two weeks ago. That girl’s parents are divorced and her parents have joint custody of her, but today is her birthday and she wanted to be with both of them together. They said yes to make her happy, but I don’t think that’ll happen again.”
(A few weeks later, my girlfriend tells me the father got full custody of his daughter. Now, she and my girlfriend’s sister play together on a daily basis, and I occasionally help her with her Spanish homework.)
florida80
04-20-2019, 18:52
No Scan, No Scam
Pharmacy | Newton, NJ, USA | Right | July 10, 2012
(I work in a store in a small town where most of the customers are elderly and sweet. If a price doesn’t come up, I will generally trust a customer if they say they know the exact price.)
Me: “Oh, there’s no bar code on this.”
Customer: “Well, it was $39.99, but I guess that doesn’t help you.”
Me: “Well, I can enter it manually. You’re sure it was $39.99?”
Customer: “Actually, it was…$19.99.”
Me: “Sir, do you really want me to call for a price check and make you and all the people behind you wait ten minutes for someone to come up here?”
Customer: *defeated* “…It was $39.99.”
florida80
04-20-2019, 18:52
Plz Change Abbrev, Stat
Pharmacy | London, UK | Right | July 9, 2012
(If a customer gets regular medication from a pharmacy, they can have a Medicine Use Review (MUR). It’s basically talking through their meds with a pharmacist. I answer this call from a sweet elderly caller.)
Me: “Hello, pharmacy.”
Customer: “Um hello, someone just delivered my medicine. The bag has a sticker on it that says “Patient eligible for MUR.” What it is MUR?”
Me: “It stands for “Medicine Use Review,” which involves discussing your medicines with the pharmacist. However, those labels are meant for our reference, so I apologise that it’s been put on your bag by mistake. Sorry if it caused confusion.”
Customer: “Oh, that’s alright, dear. I just thought MUR might be short for murder!”
Me: “Er no, ma’am! Don’t worry, no one is going to murder you!”
Customer: “Oh, good! Thank you very much!”
florida80
04-20-2019, 18:53
Not Ever Working
Pharmacy | TN, USA | Working | July 9, 2012
(The pharmacy I work at has just lost several techs at once, so we’ve hired a few new people. One of these new coworkers isn’t working out at all.)
Pharmacist: “Hey, could you help out in the front for a minute? I think [coworker who isn’t working out] could use a hand.”
Me: “Sure. Hi, [regular customer], what can I do for you?”
Regular Customer: “Oh good, I’m trying to get a refill.”
New Coworker: *to Regular Customer* “I keep telling you, you don’t have any!”
Me: *to Regular Customer* “Let me just check on it for you.”
New Coworker: *to me* “Why? I already told him he didn’t have one.”
Me: “Actually, he has enough refills for the rest of the year. What are you looking at?”
New Coworker: “No, you’re wrong. I know what I saw!”
Regular Customer: “I knew I had some..I was starting to think I was going to have to call my doctor. Thank you so much, [my name]!”
New Coworker: *to Regular Customer* “You need to leave right now. GET OUT!”
Me: *to New Coworker* “Whoa, what do you think you’re doing? You do not have ANY authority to kick a patron out.”
New Coworker: “He’s being unruly.”
Me: “What? No, he’s not. You’re just being rude.”
New Coworker: “No, you’re just trying to make me look stupid. I know exactly what I saw.”
(I examine my new coworker’s computer screen.)
Me: “You were looking at the wrong person.”
New Coworker: “No, I wasn’t!”
Me: “Sorry, but the name on your screen is a woman’s. [Regular Customer] is a man. It happens.”
New Coworker: “You changed it!”
Regular Customer: “Are you kidding me? Listen kid, you were wrong. It’s not that big of a deal. It happens. Just man up already.”
New Coworker: “You, shut up! I’m not talking to you, old man!”
(The pharmacist has been listening to the entire conversation. He decides he’s had enough.)
Pharmacist: *to New Coworker* “Get over here, right now!”
New Coworker: *rudely* “I’m BUSY! I’m trying to work, but—”
Pharmacist: “Get your stuff. You’re fired.”
New Coworker: “You can’t fire me!”
(At this point, the store manager also comes over.)
Store Manager: “I can. Get your stuff. You are not longer employed here.”
New Coworker: “YOU CAN’T FIRE ME! I DIDN’T DO ANYTHING WRONG! YOU PEOPLE ARE JUST TRYING TO MAKE ME LOOK STUPID!”
Regular Customer: “No one has to try and make you look stupid, son. You’re doing a fine job of that all by yourself.”
(My coworker carried on and screamed obscenities. We ended up having to call the police to remove him from the store!)
florida80
04-20-2019, 18:53
Discretion Is The Better Part Of Disclosure
Pharmacy | England, UK | Working | October 10, 2012
Coworker: “Hello, how may I help you?”
Customer: “I need… um…”
(The customer is clearly too embarrassed to speak, so she pulls out a piece of paper and writes what she wants down.)
Coworker: *reads the paper and looks over at me* “HEY, [my name], WHERE DO WE KEEP THE THRUSH CREAM?”
Me: *facepalm*
florida80
04-20-2019, 18:54
Contraception Misperceptions
Pharmacy | Oslo, Norway | Right | October 5, 2012
(I am a pharmacist working at 24-hour pharmacy. This takes place on a late Sunday evening.)
Female Caller: “Hello, um… I… um… you know the morning after pill?”
Me: “Yes, certainly. What would you like to know about it?”
Female Caller: “Is there an anti-morning after pill?”
Me: “Sorry? An anti-morning after pill?”
Female Caller: “Yes. You see, this guy, he came around today, and he brought some flowers and everything, so now I’m kind of regretting taking that pill. So is there an anti-morning after pill I could take?”
Me: “No, I’m sorry, there isn’t such a thing.”
Female Caller: “Oh, that is a shame. Do you think they will make one?”
Me: “No, I’m sorry, but I really don’t think they will.”
Female Caller: “Really? Oh, that is a bummer.” *hangs up*
florida80
04-20-2019, 18:54
Not Quite Registering
Pharmacy | Ontario, Canada | Working | August 25, 2012
(A customer pays with a fifty dollar bill. Spotting it, the pharmacist on duty grabs his wallet and asks the cashier to give him the fifty for two twenties and a ten.)
Coworker: “I can’t do that!”
Me: “Why not? He’s giving you $50 for $50.”
Coworker: “But my till will be wrong!”
Me: “How? You take out the fifty, and put in two twenties and the ten. The totals are still the same.”
Coworker: “But I won’t have the fifty, and the register will KNOW!”
florida80
04-20-2019, 18:55
Good Things Come In Small Dosages
Pharmacy | New York, USA | Right | August 15, 2012
(My coworker at the pharmacy has been working with a customer who seems to be having the worst day. Unfortunately, my coworker is the victim of the customer’s mood, and he has reduced the poor girl to tears. Behind this customer is a young father in his mid-20s and his three sons, aged probably six, two, and less than a year old. The young father is clearly upset with the behavior of the customer in front of him, but, probably for the sake of his children, is keeping his mouth shut. Out of nowhere, his six-year-old son speaks up.)
Six-year-old Son: “‘Scuse me, sir? I think you’ll probably get what you need easier in life if you’re nice to people. You’re making the pretty lady sad and she didn’t do anything wrong.”
Customer: *clearly shocked* “Didn’t your father here teach you to mind your own business, son?!”
(The young father is actually grinning proudly, and reaches over to high-five his son.)
Father: “Actually, I taught him not to raise his voice at good, honest people.”
Customer: *clearly embarrassed, pays and leaves quickly*
Six-year-old Son: *to my coworker* “Can I give you a hug? If anyone gives you trouble, call me!”
(My coworker was very impressed by the brave little boy’s actions, while his father proudly teared up. I doubt the family will ever have to pay at our pharmacy again, and my coworker has a new best friend!)
florida80
04-20-2019, 18:55
There’s No Business Like My Business
Pharmacy | California, USA | Right | August 9, 2012
(I work at a well-known retail pharmacy. One night while I’m still new on the job, I’m manning one of the cash registers.)
Woman: “Hi, where is your baking soda?”
Me: “Um, I can’t guarantee that we have baking soda, but if we do, it would be in Aisle 3.”
Woman: *goes off to look for it*
(15 minutes later, the customer comes through my line with her baking soda.)
Me: “Oh, I see you found it! I’m glad we carry it.”
Woman: “If you hadn’t, I would have been very frustrated, and I would never have come here again!”
(I think she’s joking and laugh a bit.)
Me: “Well, I’m certainly glad you found it!”
Woman: *completely serious* “I did that to [other retail store] when they didn’t have lettuce, and they went out of business within a week!”
Me: *pause* “Um… I’m REALLY glad you found the baking soda, then.”
florida80
04-21-2019, 18:46
Out Of Brain Cells
Pharmacy | Maple Grove, MN, USA | Working | May 22, 2012
(At the pharmacy where I work, I do a lot of training of new employees. This day’s trainee is particularly slow on the uptake.)
Me: *to new employee* “Now, when the customer pays in cash and just hands you a bill, you should repeat back to them how much they gave you. For example, when a customer gives you a $20 bill, you say, ‘Out of $20,’ as you make change.”
(This is a technique to help avoid after-the-fact disputes about the denomination of the bills customers hand over.)
New Employee: “Got it.”
(The customer walks up and pays cash, handing him a $20. The new employee says nothing.)
Me: *to new employee* “What are you forgetting?”
New Employee: “Um…”
Me: “Say the amount they gave you.”
New Employee: “Oh, right…”
(The next three customers all pay cash, and as they each fork over a crisp clean $20 bill, the new employee performs flawlessly, verifying that it is indeed “Out of $20” with each transaction. I think he’s finally gotten it down until the fourth customer.)
New Employee: “That will be [price].”
Customer #4: *hands over credit card*
New Employee: “Out of $20!”
Me: *facepalm*
florida80
04-21-2019, 18:47
Time To Start Screening Customers
Pharmacy | USA | Right | May 19, 2012
(A customer slams a bottle of sunblock on the counter.)
Customer: “This is worthless! I can’t believe you sell this!”
Me: “I’m sorry to hear that, sir.” *examines the empty bottle* “But this is the highest protection factor we have.”
Customer: “Well, it’s crap! I want a refund!”
Me: “Sorry, I can’t refund an empty bottle; it’s store policy.”
Customer: “Well, what do you expect?! I have two large windows!”
florida80
04-21-2019, 18:48
A Game Of Kat And Birdie
Pharmacy | Georgia, USA | Right | April 5, 2012
(I work at a pharmacy and we are very busy, causing a few customers having to wait. The last woman in line finally steps up.)
Me: “I apologize for your wait. How can I help you?”
Customer: “Does your name tag say your name is Kat?”
Me: “Yes, ma’am, how can I help you?”
Customer: “Did you have some crazy new age parents or something? Why would they name you after an animal? That’s just dumb! You should have a good sturdy name, like mine!”
Me: “I’m sorry, ma’am, but what can I help you with?”
Customer: “I need a refill.”
Me: “Of course. Can I get your date of birth?”
Customer: *gives me her date of birth* “And the prescription is under Birdie.”
Me: “Okay, it’s put in and will be ready in 15 minutes.”
Customer: “Thank you. I’m sorry you have such a foolish name.”
Pharmacist: “Did that woman just tell you your name was foolish and complain about people with “animal” names?”
Me: “Yeah.”
Pharmacist: “But her name was Birdie…”
florida80
04-21-2019, 18:49
Less Is More, More Or Less, Part 3
Drug Store, Pharmacy | Omaha, NE, USA | Right | March 30, 2012
(Our store regularly runs a promotion on the various vitamin brands for ‘BOGO’, buy 1, get 1 free. A customer comes up to the register with a bottle of a brand on the BOGO promotion. I am also an avid couponer and I regularly take in coupons for items we carry that I won’t use so that I can give them to customers.)
Me: “Sir, I see you’re buying a [brand] item. This week we currently have this whole line at Buy One, Get One Free. If you do get another one, I also have a coupon I can give you which is good for $2 off two items. So instead of getting one for $9.99 you can get 2 for eight bucks and change.”
Customer: *quite angrily* “What the h*** is wrong with you people? I just want my vitamins. Why are you always trying to push me to buy extra stuff and give you more money!?”
Me: “I’m…sir, I apologize. I probably wasn’t clear you’ll get twice as many vitamins and spend two dollars less—”
Customer: “Oh f*** this. You’re all scam artists!” *storms off without paying*
Me: *stares in disbelief*
Next Customer:“So…can I use that coupon?”
florida80
04-21-2019, 18:49
No Pain, No Vain
Pharmacy | Winnipeg, MB, Canada | Right | March 29, 2012
(A customer comes in to return a home leg waxing kit.)
Me: “Can I ask why you are unsatisfied with this product?”
Customer: “It hurts!”
Me: “Yes, because waxing involves ripping the hair out by the roots.”
Customer: “Well, it shouldn’t hurt!”
florida80
04-21-2019, 18:50
Feeling Man-strual
Pharmacy | Edmonton, Alberta, Canada | Right | June 24, 2012
(I am working the prescription counter when a big, burly 6-foot or so tall man comes to the counter. Note: I am a female.)
Me: “Hello, how can I help you?”
Customer: “Um, I think…” *trails off*
Me: “I’m sorry, sir…could you say that again?”
Customer: *leans in close* “I think I got my first period.”
Me: *speechless*
Customer: “I’m bleeding down there, and I’m really hurting in my stomach.”
Me: “Sir, men don’t get those. You need to go to the hospital.”
Customer: “I knew you girls would be insensitive! I’m leaving!”
(I didn’t see him again. I still hope he got to a hospital!)
florida80
04-21-2019, 18:50
Employees Are Sharper Than You Think
Pharmacy | Salt Lake City, UT, USA | Right | June 20, 2012
(Pharmacy law in Utah says that it’s up to the pharmacist’s discretion if they want to sell insulin needles/syringes without a prescription. Our store has the policy that the patient either has to have a prescription for the syringes or for an injectable medication on file.)
Customer: “I need to get some syringes.”
Me: “Okay, I need your name so I can look up the prescription.”
Customer: “Actually, they’re not for me. They’re for my mom.”
Me: “Okay, what’s her name?”
Customer: “Well, not my mom. My best friend’s mom who’s like a mom to me.”
Me: “What’s her name?”
Customer: “Actually, it’s for her dog.”
Me: “What’s the dog’s name?”
Customer: “I…don’t know.”
Me: “Then I’m not selling you any syringes.”
Customer: *walks away in defeat
florida80
04-21-2019, 18:51
Contextual Innuendos
Pharmacy | Salt Lake City, UT, USA | Right | June 19, 2012
(I’m at work on a Saturday with a clerk and a pharmacist. I notice the clerk speaking with an elderly woman out front but don’t think much of it. A few minutes later, the clerk comes back with a strange expression on her face and tells me I have to go help the woman.)
Me: “What can I help you with?”
Customer: “I’m looking for a vibrator.”
Me: “A…vibrator?”
Customer: “Yes. I had one, but I used it too much and it wore out.”
Me: “I don’t think we have anything like that. Where did you buy the first one?”
Customer: “At another pharmacy, but I want one with a long handle so it can reach better.”
(At this point I’m biting the inside of my cheek in an effort not to laugh.)
Me: “What kind of vibrator are you looking for, exactly?”
Customer: “You know! One of those that rub your feet!”
Me: “OH! Sorry, we don’t have anything like that.”
florida80
04-21-2019, 18:51
Not Lacking For Laxatives
Pharmacy | Long Island, NY, USA | Right | June 17, 2012
Me: “**** Pharmacy, how can I help you?”
Customer: “Yeah, I gotta question for you: I drank a whole thing of prune juice like water, and now I’m s***ing my brains out.”
Me: “Okay, and what did you need to know?”
Customer: “Is your generic of ducolax the same thing?”
Me: “Yes. Same thing.”
Customer: “Okay, good, because I’m gonna need a plug soon or something!”
florida80
04-21-2019, 18:52
Getting Burned Can Be A Pain In The Butt
Pharmacy | Salt Lake City, UT, USA | Right | June 15, 2012
(It is a very windy day during summer, and a power line has blown over in the field behind our store.)
Me: “Hello, [pharmacy] how may I help you?”
Customer: “I need to see if you have [hemorrhoid cream] in stock.”
Me: “Alright, let me check…”
(At this point, I put him on hold to check our stock when a fireman walks in. He tells us they are evacuating all the buildings in the area, and that we have 5 minutes to get out. I go back to pick up the phone so the customer isn’t on hold forever.)
Me: “Sir, we do have it in stock. However, I can’t help you right now. I’m being told to evacuate the building.”
Customer: “Does it have aloe vera in it?”
Me: “I don’t know. As I said, I need to hang up. Please call back tomorrow.”
Customer: “Can you see if you can order it for me?”
Me: “Sir, there is a field fire right behind the pharmacy and I really can’t answer your questions right now. I was told by the fire department to evacuate. Please, call back another time.”
Customer: “Well, fine then. I’ll just get it somewhere else!” *hangs up*
florida80
04-21-2019, 18:53
A Knight In Patrolling Armor
Pharmacy | Costa Rica | Right | August 2, 2012
Me: “So, your total is going to be of 30 thousand colones (60 USD). Here you go, and have a nice day.”
Customer: “Oh, you’re so nice. Thank you, too. I was wondering if you could do something else for me?”
Me: “Sure, what is it?”
Customer: “I was told at my church that they needed more members, and I was asked to bring a few. Would you mind to come?”
Me: “Well, I apologize, but I wouldn’t like to.”
Customer: *gets defensive* “Why? Don’t tell me you think we’re all cultists that don’t care about God!”
Me: “I’m sure you’re not, but I don’t want to go.”
Customer: “Why the h*** not, then? I already told you we’re nice people, so why don’t you go?!”
Me: “Ma’am, if I offended you I apologize, however I don’t want to go. It’s not because you’re nice people or not; it’s because I’m an atheist.”
Customer: “So, you don’t believe in God, is that it? Well, f*** you! You’re going to Hell! What are you going to tell me next, that you’re a f***ing queer?”
Me: “In fact, I am a homosexual, but—”
Customer: “That’s all I needed to know! Being gay is a sin!”
Me: “Ma’am, I’m going to have to ask you to leave.”
Customer: “F*** no! You’re kicking me out because I’m a Christian! That’s illegal, and it’s bulls***!”
(At this point, a man behind her speaks up. Note that he is a police officer in full uniform.)
Officer: “No, he’s kicking you because you already paid and you’re disturbing the peace. So, I’m going to give you my recommendation: Leave now, or I’ll arrest you.”
Customer: *suddenly pales and leaves without saying a word*
Me: “Thank you very much, Officer. Now, how may I help you?”
Officer: “Actually I didn’t need anything. I was just patrolling when I heard the conflict. However, now that you mention it…” *he blushes a little* “…I need to ask, would you go out in a date with me?”
Me: “…Of course!”
(The officer and I have now dating for nearly half a year.)
florida80
04-21-2019, 18:54
Never Say No To La Novia
Pharmacy | Roselle, NJ, USA | Right | July 10, 2012
(I am watching my girlfriend’s two-year-old sister near the counter while she does her shopping. Her sister is learning to talk in Spanish, so I’m quizzing her with colors. While we’re playing, a seven-year-old girl approaches us and asks to play because she takes Spanish at school. Everything is fine until the girl’s mother comes.)
Mother: “Leona, what are you doing? You know not to bother people.”
Me: “Oh, she’s not, ma’am. She just asked to play with me and my girlfriend’s sister.”
Mother: “Girlfriend?” *thinks for a few moments* “Oh, a close friend! Sorry, I was thinking you meant a girl you were dating.”
Me: “I did. I am dating a girl. This little girl is her sister and your daughter was just playing with us. She wasn’t bothering us.”
Mother: “What?! Leona, you were playing with a homo?!? Come over here, right now!”
(In tears, the girl slowly approaches her mother, who yells at her about how she knows better than to interact with “h***-bound sinners” like me. She then chides me for “sinning” around such a small child, referring to my girlfriend’s sister. While I’m speechless, a man comes up, who I assume is the girl’s father.)
Father: *to the mother* “I got the rest of the stuff. What are you yelling about?”
Mother: *to her daughter* “Tell Daddy what you did!”
(In hysterics, the girl tells her father what happened, ending her telling by clinging to his leg and apologizing over and over. I’m feeling dreadful and very guilty and am near tears myself. But to my surprise, this happens.)
Father: *to the mother* “Are you serious?! What is wrong with you?! I don’t even know why I came out with you! Just go wait in the car! Sheesh!”
(The mother, now apparently embarrassed, exits the store. The father calms his daughter down and apologizes to her and me before leaving. Right after they leave, my girlfriend comes up, having seen the whole thing.)
My Girlfriend: “I actually know that family. The father moved in next door to me two weeks ago. That girl’s parents are divorced and her parents have joint custody of her, but today is her birthday and she wanted to be with both of them together. They said yes to make her happy, but I don’t think that’ll happen again.”
(A few weeks later, my girlfriend tells me the father got full custody of his daughter. Now, she and my girlfriend’s sister play together on a daily basis, and I occasionally help her with her Spanish homework.)
florida80
04-21-2019, 18:54
No Scan, No Scam
Pharmacy | Newton, NJ, USA | Right | July 10, 2012
(I work in a store in a small town where most of the customers are elderly and sweet. If a price doesn’t come up, I will generally trust a customer if they say they know the exact price.)
Me: “Oh, there’s no bar code on this.”
Customer: “Well, it was $39.99, but I guess that doesn’t help you.”
Me: “Well, I can enter it manually. You’re sure it was $39.99?”
Customer: “Actually, it was…$19.99.”
Me: “Sir, do you really want me to call for a price check and make you and all the people behind you wait ten minutes for someone to come up here?”
florida80
04-21-2019, 18:55
Plz Change Abbrev, Stat
Pharmacy | London, UK | Right | July 9, 2012
(If a customer gets regular medication from a pharmacy, they can have a Medicine Use Review (MUR). It’s basically talking through their meds with a pharmacist. I answer this call from a sweet elderly caller.)
Me: “Hello, pharmacy.”
Customer: “Um hello, someone just delivered my medicine. The bag has a sticker on it that says “Patient eligible for MUR.” What it is MUR?”
Me: “It stands for “Medicine Use Review,” which involves discussing your medicines with the pharmacist. However, those labels are meant for our reference, so I apologise that it’s been put on your bag by mistake. Sorry if it caused confusion.”
Customer: “Oh, that’s alright, dear. I just thought MUR might be short for murder!”
Me: “Er no, ma’am! Don’t worry, no one is going to murder you!”
Customer: “Oh, good! Thank you very much
florida80
04-21-2019, 18:56
Not Ever Working
Pharmacy | TN, USA | Working | July 9, 2012
(The pharmacy I work at has just lost several techs at once, so we’ve hired a few new people. One of these new coworkers isn’t working out at all.)
Pharmacist: “Hey, could you help out in the front for a minute? I think [coworker who isn’t working out] could use a hand.”
Me: “Sure. Hi, [regular customer], what can I do for you?”
Regular Customer: “Oh good, I’m trying to get a refill.”
New Coworker: *to Regular Customer* “I keep telling you, you don’t have any!”
Me: *to Regular Customer* “Let me just check on it for you.”
New Coworker: *to me* “Why? I already told him he didn’t have one.”
Me: “Actually, he has enough refills for the rest of the year. What are you looking at?”
New Coworker: “No, you’re wrong. I know what I saw!”
Regular Customer: “I knew I had some..I was starting to think I was going to have to call my doctor. Thank you so much, [my name]!”
New Coworker: *to Regular Customer* “You need to leave right now. GET OUT!”
Me: *to New Coworker* “Whoa, what do you think you’re doing? You do not have ANY authority to kick a patron out.”
New Coworker: “He’s being unruly.”
Me: “What? No, he’s not. You’re just being rude.”
New Coworker: “No, you’re just trying to make me look stupid. I know exactly what I saw.”
(I examine my new coworker’s computer screen.)
Me: “You were looking at the wrong person.”
New Coworker: “No, I wasn’t!”
Me: “Sorry, but the name on your screen is a woman’s. [Regular Customer] is a man. It happens.”
New Coworker: “You changed it!”
Regular Customer: “Are you kidding me? Listen kid, you were wrong. It’s not that big of a deal. It happens. Just man up already.”
New Coworker: “You, shut up! I’m not talking to you, old man!”
(The pharmacist has been listening to the entire conversation. He decides he’s had enough.)
Pharmacist: *to New Coworker* “Get over here, right now!”
New Coworker: *rudely* “I’m BUSY! I’m trying to work, but—”
Pharmacist: “Get your stuff. You’re fired.”
New Coworker: “You can’t fire me!”
(At this point, the store manager also comes over.)
Store Manager: “I can. Get your stuff. You are not longer employed here.”
New Coworker: “YOU CAN’T FIRE ME! I DIDN’T DO ANYTHING WRONG! YOU PEOPLE ARE JUST TRYING TO MAKE ME LOOK STUPID!”
Regular Customer: “No one has to try and make you look stupid, son. You’re doing a fine job of that all by yourself.”
(My coworker carried on and screamed obscenities. We ended up having to call the police to remove him from the store!)
florida80
04-21-2019, 18:57
Discretion Is The Better Part Of Disclosure
Pharmacy | England, UK | Working | October 10, 2012
Coworker: “Hello, how may I help you?”
Customer: “I need… um…”
(The customer is clearly too embarrassed to speak, so she pulls out a piece of paper and writes what she wants down.)
Coworker: *reads the paper and looks over at me* “HEY, [my name], WHERE DO WE KEEP THE THRUSH CREAM?”
Me: *facepalm*
florida80
04-21-2019, 18:58
Contraception Misperceptions
Pharmacy | Oslo, Norway | Right | October 5, 2012
(I am a pharmacist working at 24-hour pharmacy. This takes place on a late Sunday evening.)
Female Caller: “Hello, um… I… um… you know the morning after pill?”
Me: “Yes, certainly. What would you like to know about it?”
Female Caller: “Is there an anti-morning after pill?”
Me: “Sorry? An anti-morning after pill?”
Female Caller: “Yes. You see, this guy, he came around today, and he brought some flowers and everything, so now I’m kind of regretting taking that pill. So is there an anti-morning after pill I could take?”
Me: “No, I’m sorry, there isn’t such a thing.”
Female Caller: “Oh, that is a shame. Do you think they will make one?”
Me: “No, I’m sorry, but I really don’t think they will.”
Female Caller: “Really? Oh, that is a bummer.” *hangs up*
florida80
04-21-2019, 18:58
Not Quite Registering
Pharmacy | Ontario, Canada | Working | August 25, 2012
(A customer pays with a fifty dollar bill. Spotting it, the pharmacist on duty grabs his wallet and asks the cashier to give him the fifty for two twenties and a ten.)
Coworker: “I can’t do that!”
Me: “Why not? He’s giving you $50 for $50.”
Coworker: “But my till will be wrong!”
Me: “How? You take out the fifty, and put in two twenties and the ten. The totals are still the same.”
Coworker: “But I won’t have the fifty, and the register will KNOW!”
florida80
04-21-2019, 18:59
Good Things Come In Small Dosages
Pharmacy | New York, USA | Right | August 15, 2012
(My coworker at the pharmacy has been working with a customer who seems to be having the worst day. Unfortunately, my coworker is the victim of the customer’s mood, and he has reduced the poor girl to tears. Behind this customer is a young father in his mid-20s and his three sons, aged probably six, two, and less than a year old. The young father is clearly upset with the behavior of the customer in front of him, but, probably for the sake of his children, is keeping his mouth shut. Out of nowhere, his six-year-old son speaks up.)
Six-year-old Son: “‘Scuse me, sir? I think you’ll probably get what you need easier in life if you’re nice to people. You’re making the pretty lady sad and she didn’t do anything wrong.”
Customer: *clearly shocked* “Didn’t your father here teach you to mind your own business, son?!”
(The young father is actually grinning proudly, and reaches over to high-five his son.)
Father: “Actually, I taught him not to raise his voice at good, honest people.”
Customer: *clearly embarrassed, pays and leaves quickly*
Six-year-old Son: *to my coworker* “Can I give you a hug? If anyone gives you trouble, call me!”
(My coworker was very impressed by the brave little boy’s actions, while his father proudly teared up. I doubt the family will ever have to pay at our pharmacy again, and my coworker has a new best friend!)
florida80
04-21-2019, 19:00
There’s No Business Like My Business
Pharmacy | California, USA | Right | August 9, 2012
(I work at a well-known retail pharmacy. One night while I’m still new on the job, I’m manning one of the cash registers.)
Woman: “Hi, where is your baking soda?”
Me: “Um, I can’t guarantee that we have baking soda, but if we do, it would be in Aisle 3.”
Woman: *goes off to look for it*
(15 minutes later, the customer comes through my line with her baking soda.)
Me: “Oh, I see you found it! I’m glad we carry it.”
Woman: “If you hadn’t, I would have been very frustrated, and I would never have come here again!”
(I think she’s joking and laugh a bit.)
Me: “Well, I’m certainly glad you found it!”
Woman: *completely serious* “I did that to [other retail store] when they didn’t have lettuce, and they went out of business within a week!”
Me: *pause* “Um… I’m REALLY glad you found the baking soda, then.”
florida80
04-21-2019, 19:01
Super-flu-ous Advice
Pharmacy | AB, Canada | Right | December 10, 2012
(It’s currently flu season, and we are offering flu shots.)
Me: “Alright, sir. We got you all set. Have you gotten your flu shot yet?”
Customer: “Ah, no. I don’t get a flu shot. I don’t get the flu, sweetie.”
Me: “Wow, you must be lucky.”
Customer: “You want to know my secret, dear?”
Me: “What’s your secret, sir?”
Customer: *leans in close* “You see now, chickens, cows, pigs: they get the flu. So, if you don’t eat them, you don’t get the flu! You remember that now!”
Me: “Um, okay, sir. I will. Have a nice day.”
florida80
04-21-2019, 19:01
Their Problems Will Only Multiply From Here
Pharmacy | Alabama, USA | Working | December 10, 2012
(I am training a new girl. One basic of our job involves 3rd-4th grade level math. We are both in our twenties.)
Me: “Okay. They are taking two, four times a day. How long will it last?”
New Girl: “Uh…”
Me: “What’s 2 times 4?”
New Girl: “…12?”
florida80
04-21-2019, 19:02
A Paucity Of Verbosity
Pharmacy | UK | Working | November 25, 2012
(I need to get some prescription medication, and decide to use the opportunity to get some exfoliating cream, which helps remove dead skin.)
Me: “Hi, this is a prescription I need filled. Can you also tell me where you keep the exfoliating creams?”
Cashier: “…The what?”
Me: “Exfoliating creams?”
Cashier: *slowly* “Ex-fooo-liating creams…” *turns to her manager* “What’s exfoliating creams?”
Manager: *to me* “They’re right this way.”
Cashier: “Sorry, I haven’t learnt big words yet!”
florida80
04-21-2019, 19:03
Might We Prescribe A New Job
Pharmacy | Ontario, Canada | Working | November 22, 2012
(I’ve just come from the emergency department of the hospital, with instructions to fill two prescriptions immediately. I’m obviously sick and having difficulty breathing. It’s about 9:30 PM, which is 30 minutes before closing.)
Me: “I have a severe corn allergy, so can you please double-check the ingredients on those before filling them?”
Pharmacist: “No.”
Me: “…Pardon? ”
Pharmacist: “Almost all medications are made with corn starch, you know. I don’t think I can fill them.”
Me: “My understanding is that very few prescriptions meds have corn in the them. Can you check them please?”
Pharmacist: “No. I don’t have the ingredients.”
Me: “Aren’t they on the bottle?”
Pharmacist: “No.”
Me: “Can you look them up somewhere? Online or in a compendium?”
Pharmacist: “No.”
Me: “I really need these medications immediately.”
Pharmacist: *sighs* I guess I could leave them for someone tomorrow, and they could call the company.”
Me: “I need them tonight. I’m not sure what to do.”
Pharmacist: “I’m sure you’ll be fine. There’s only a little bit of corn starch in a pill.”
My Husband: “NO! Didn’t you hear her? She’s ALLERGIC!”
Pharmacist: “Well, there’s nothing I can do tonight. I guess I can keep these until tomorrow and someone else will deal with it.” *wanders off*
(I called another pharmacy in the same chain, and they were able to check the ingredients immediately. We retrieved my prescriptions from the unhelpful pharmacist, and my husband made a complaint the next day. It turned out he was a temp and was fired.)
florida80
04-21-2019, 19:04
This Is Why We’re In A Recession, Part 16
Pharmacy, Recession | ON, Canada | Right | November 13, 2012
Customer: “Excuse me, miss? I’d like a $20 iTunes card, but there are none here.”
Me: “Oh, yes. Unfortunately we haven’t received that shipment yet. But we do have the $10 cards.”
Customer: *frustrated* “But I want a $20 card.”
Me: “Well, ma’am, you could always buy two $10 cards instead.”
Customer: *yelling* “That doesn’t equal 20 dollars!” *storms out of the store*
florida80
04-21-2019, 19:04
Needs To Take A Chill Pill
Pharmacy | Portland, OR, USA | Right | January 29, 2013
(I’m at a chain company pharmacy/mini-stores getting a bottle of water. As I pass by the pharmacy, I witness an exchange between a very burly, muscular customer and a short, skinny female clerk.)
Customer: “I need to refill my prescription.”
Clerk: “Well, I’m sorry, but according to our systems, you have no refills left. You’ll need to contact your doctor and get a new prescription.”
Customer: “What?! I want my pills. Give me my pills!”
(The exchange continues for a while, with the customer getting more and more agitated. The clerk appears to be frightened and close to tears. The commotion is drawing the attention of the people around.)
Customer: “You dumb b****, are you f***ing stupid? Give me my pills or there will be a problem.”
(At this point, I step between him and the clerk behind the counter.)
Me: “Look buddy, she already said that she’s not giving you pills and told you what to do. So you better just listen to her, leave, and stop making an a** of yourself.”
(For a moment he looks like he is going to hit me, then just stomps away swearing under his breath.)
Me: *to the clerk* “I’m sorry you had to deal with that.”
Clerk: “It’s alright. Thank you for that. Here, that water is on me, okay?”
florida80
04-21-2019, 19:05
Paging Charlotte On Aisle 5
Pharmacy | NJ, USA | Right | January 16, 2013
(I am at the cashier, ringing up a long line of people. I notice when customers walk in, they suddenly skirt around the theft detectors. A lady approaches the counter.)
Lady: “There is a big spider in the entrance!”
(Note: I don’t want to leave the counter because of the enormous line.)
Me: “Okay, cool.”
Lady: “You have to kill it. You work here.”
Me: “It’s not hurting anyone.”
(The lady’s husband chimes in.)
Husband: “Kill it, she’s right!”
(Everyone in the line seems to agree with the lady and her husband.)
Me: “Okay, I’ll just move it outside.”
Husband: “No, kill it!”
Me: “No, it wont do any harm out there in the parking lot.”
(I move the spider outside.)
Lady: “I can’t take it anymore!”
Me: “Can’t take what?”
(Suddenly, the lady grabs a basket made for carrying products outside and finds the spider. She starts violently smashing the red basket on the spider.)
Lady: “Why is it not dying?!”
(It turns out the basket has little legs on the bottom, preventing it from making contact with the spider. She eventually figures this out and kills it, but not before it charges her one last time and causes her to flip out!)
florida80
04-22-2019, 19:27
Kids Will Send Any Parent To The Funny Pharm
Pharmacy | Sacramento, CA, USA | Right | January 1, 2013
(I am taking a refill order over the phone.)
Me: “Thank you for calling [pharmacy]. How can I help you?”
Customer: “I need to refill a couple of prescriptions. This one I have the number for.”
(She proceeds to give me the number, and while I am running the prescription through her insurance I hear some kids playing in the background.)
Me: “Okay, so that one went through just fine. What is the next one?”
Customer: “I don’t have the number, but can you look it up for me? It’s my birth control.”
(I look in the customer’s file and sure enough it’s there. But while I am running it, the playing in the background has turned into a serious screaming and fighting match.)
Customer: *embarrassed* “And this is why I am refilling the birth control. Can’t you tell?”
florida80
04-22-2019, 19:28
Super-flu-ous Advice
Pharmacy | AB, Canada | Right | December 10, 2012
(It’s currently flu season, and we are offering flu shots.)
Me: “Alright, sir. We got you all set. Have you gotten your flu shot yet?”
Customer: “Ah, no. I don’t get a flu shot. I don’t get the flu, sweetie.”
Me: “Wow, you must be lucky.”
Customer: “You want to know my secret, dear?”
Me: “What’s your secret, sir?”
Customer: *leans in close* “You see now, chickens, cows, pigs: they get the flu. So, if you don’t eat them, you don’t get the flu! You remember that now!”
Me: “Um, okay, sir. I will. Have a nice day.”
florida80
04-22-2019, 19:28
Their Problems Will Only Multiply From Here
Pharmacy | Alabama, USA | Working | December 10, 2012
(I am training a new girl. One basic of our job involves 3rd-4th grade level math. We are both in our twenties.)
Me: “Okay. They are taking two, four times a day. How long will it last?”
New Girl: “Uh…”
Me: “What’s 2 times 4?”
New Girl: “…12?”
florida80
04-22-2019, 19:29
A Paucity Of Verbosity
Pharmacy | UK | Working | November 25, 2012
(I need to get some prescription medication, and decide to use the opportunity to get some exfoliating cream, which helps remove dead skin.)
Me: “Hi, this is a prescription I need filled. Can you also tell me where you keep the exfoliating creams?”
Cashier: “…The what?”
Me: “Exfoliating creams?”
Cashier: *slowly* “Ex-fooo-liating creams…” *turns to her manager* “What’s exfoliating creams?”
Manager: *to me* “They’re right this way.”
Cashier: “Sorry, I haven’t learnt big words yet!”
florida80
04-22-2019, 19:29
Might We Prescribe A New Job
Pharmacy | Ontario, Canada | Working | November 22, 2012
(I’ve just come from the emergency department of the hospital, with instructions to fill two prescriptions immediately. I’m obviously sick and having difficulty breathing. It’s about 9:30 PM, which is 30 minutes before closing.)
Me: “I have a severe corn allergy, so can you please double-check the ingredients on those before filling them?”
Pharmacist: “No.”
Me: “…Pardon? ”
Pharmacist: “Almost all medications are made with corn starch, you know. I don’t think I can fill them.”
Me: “My understanding is that very few prescriptions meds have corn in the them. Can you check them please?”
Pharmacist: “No. I don’t have the ingredients.”
Me: “Aren’t they on the bottle?”
Pharmacist: “No.”
Me: “Can you look them up somewhere? Online or in a compendium?”
Pharmacist: “No.”
Me: “I really need these medications immediately.”
Pharmacist: *sighs* I guess I could leave them for someone tomorrow, and they could call the company.”
Me: “I need them tonight. I’m not sure what to do.”
Pharmacist: “I’m sure you’ll be fine. There’s only a little bit of corn starch in a pill.”
My Husband: “NO! Didn’t you hear her? She’s ALLERGIC!”
Pharmacist: “Well, there’s nothing I can do tonight. I guess I can keep these until tomorrow and someone else will deal with it.” *wanders off*
(I called another pharmacy in the same chain, and they were able to check the ingredients immediately. We retrieved my prescriptions from the unhelpful pharmacist, and my husband made a complaint the next day. It turned out he was a temp and was fired.)
florida80
04-22-2019, 19:30
This Story Just Drugs On And On And On
Pharmacy | TX, USA | Right | February 9, 2013
(I work at a pharmacy, both as a tech and at the till when necessary. It is a Sunday, so the pharmacy is not heavily staffed. The sole customer waiting is a man, late 20s to early 30s, wearing a pink button-up shirt.)
Me: “Hello, sir. How can I help you?”
Pink Guy: “Six for [Name].”
(I search the current container and find five prescriptions. It’s not uncommon for a prescription to be put in adjacent containers if the proper one is too full, which this one likely was. I search the other containers but don’t find anything.)
Me: “One sec, I have to check the computer.”
(I check the computer. I do verify he has six prescriptions to pick up.)
Me: “Sorry about that. Can I verify the date of birth, please?”
Pink Guy: “What is this? You want my date of birth now?”
Me: “Yes sir, to verify the prescription.”
Pink Guy: “You guys never asked for that before.”
(I am roughly two years’ tenure in the pharmacy, and that has been a part of policy since day one.)
Me: “If I could just verify the date of birth to make sure there isn’t another person with the same name?”
Pink Guy: “It’s not very likely you’d have two people with the same exact name. I suppose you want me to verify my social security number in case someone has both my name and my birthday?”
(We actually do have two people with the same name and birthday.)
Me: “Not necessarily. I would go by address or phone number first.”
Pink Guy: “I’m not comfortable giving you my date of birth.”
Me: “I already have a date of birth here. I just need you to verify at least the month and the day.”
Pink Guy: *crossing his arms* “Fine. But just know that you’ve never asked me for this before and I’ve been coming here for years. It’s [birthday].”
Me: “Thank you, sir.” *check each of the prescriptions* “Okay. And I have all six prescriptions.”
Pink Guy: “Six?”
Me: “Yes, sir, six prescriptions.”
Pink Guy: “Not seven?”
Me: “Was there more?”
Pink Guy: “There should be one more.”
Me: “Okay, let me check the computer.”
(I go back to the computer, and re-enter him just to refresh the data. I verify each prescription that I have and make sure he doesn’t have another one that he usually refilled; none pop out.)
Me: “I only have six prescriptions for you, sir.”
Pink Guy: *with an inflection implying I’m a moron* “And there aren’t any for my wife?”
Me: “Oh, I see. It’s under another name.” *without asking him, I query by address, and find his wife. I see that she does have a pending prescription, but there’s a catch* “Did you call it in today?”
Pink Guy: “Yeah, I called it in this morning. It said it’d be ready tomorrow but I figured you guys would have it ready by now.”
Me: *explaining casually* “Well, not exactly. You see, when you call it in it actually gets picked up by an outside pharmacy and they fill it and ship it to us next-day. You did it through the automated system, right?”
Pink Guy: “Well, yeah. I’ve done it before and you guys had it ready.”
Me: “Well… I’m not sure about that time, but I do know the automated system tells you when the pickup is and then asks if you want it earlier; if you select that you want it earlier it sends it to us. Maybe that just didn’t go through this time.”
Pink Guy: “No, I just assumed you’d have it ready by now.”
(Well, at least he’s honest.)
Me: “Well, I’m sorry but we don’t. But I can pull it and we can fill it here. The pharmacist is out to lunch, but when he gets back in about ten minutes he’ll fill it right away. Do you have some shopping you could do or would you like to wait in the waiting area?”
(The pharmacist is behind the counter, but I’m not going to bother him unless I absolutely have to.)
Pink Guy: “No! I don’t have time for all of this crap! If you guys aren’t ready I’ll just waste my time and gas and get it tomorrow! I’m in a hurry!”
Me: “I’m sorry about that, sir.”
(I start scanning and bagging the prescriptions. He reaches across the counter at me to tear the bag away from me.)
Me: “Excuse me, just a sec, sir. I need you to verify the information on the screen.”
Pink Guy: “I thought you already verified everything. That’s why I gave you my date of birth!”
Me: “I need you to verify everything on the screen. Make sure all of the information is correct and hit ‘next’ in the lower-right of the screen.”
(Without looking at the screen, he hits the ‘back’ button at the lower-left.)
Me: *re-initializing the verification phase* “It’s the ‘next’ button on the lower-right, sir.”
(Second time’s the charm. He still doesn’t look at the screen.)
Me: “And if you could sign to verify you’ve picked up the prescriptions.”
Pink Guy: *mutters a signing-my-life-away cliche* “There. Are we done?” *extends his hand, expectantly*
Me: “Not quite. Your total comes to $20.”
Pink Guy: “Are you kidding me!? You make me go through all that and then you expect me to fork over $20? I have insurance! It covers everything! You must not have run it through, you idiots. Go check your little computer and you’ll see. I have never had to pay anything for my meds!”
(I go to the computer and refresh his information.)
Me: “It shows here we ran it through [Insurance]. They paid [amount] toward the prescription, leaving you with a co-pay of $20. The last time you got it, on [date], they paid [amount minus $20] and therefore you had a $40 co-pay. And you’ve had a $40 co-pay the last 3 times you picked this medication up.”
Pink Guy: “This is ridiculous! Whatever.” *pulls out his checkbook* “Can I get $100 cash-back?”
Me: “No, sir, the limit is $50. And, I’m sorry, but I don’t have enough in my till.”
Pink Guy: “Well… can’t you get more?”
Me: “I could, but it’d be faster for you if you just got a bottle of water and get cash-back up at the front.”
Pink Guy: *standing up defiantly* “I’m not making two transactions. I’ll wait.”
Me: “Okay. Your total is $70, and the date is [date].”
Pink Guy: “You said it was $20 before!”
Me: “Right. $20, plus $50 cash-back is $70.”
(He proceeds to write his check.)
Pink Guy: “Can I have my cash-back?”
Me: “I need to run the check first.”
(With a great show of impatience and contempt he tears the check out and hands it to me. It’s policy to verify the check by hand before running it through the feeder. Before even turning it my direction, I see he hasn’t signed it.)
Me: “Could you please sign the check?”
(He clicks his pen and makes a very dramatic and flourish display of signing the check.)
Me: “Thank you.” *I start to validate the check, the date is wrong by a few days* “I’m going to change it to today’s date and initial it, okay?”
Pink Guy: “Fine, whatever.”
(I check everything, saving the amount for last since I know it’s cash-back and I want to verify they match properly. But… there’s a problem.
Me: “Sir, I’m afraid I’ll need you to write a new check.”
Pink Guy: “What the he-why!?”
Me: “Because. You wrote the amount for $120, but the limit for cash-back is $50, and that’s how much I asked for.”
Pink Guy: “Well here!” *takes the check from me, scribbles all over it, and writes the new amounts in as tiny as he can above the errata* “There. You need my driver’s license?”
Me: “No, sir, I need you to write a new check. This one is illegible and I can’t accept it into my till.”
Pink Guy: “Screw you! Fine, forget the cash-back. I’ll just pay with my card.”
(He pulls the card out, and swipes it. But it’s too fast, I have to hit a button first.)
Me: “Okay, your card is ready to swipe.”
Pink Guy: “I already swiped it.”
Me: “I wasn’t ready in time, sorry. I have to hit a button for it to take. It’s ready now, though.”
Pink Guy: “The machine said it was ready!”
Me: “That’s the default screen. It always says that. I know it’s irritating. I wish they’d change it.”
(He swipes his card again, and poises with his pen. I expect him to start with the card transaction, but notice he’s still standing there after a second.)
Pink Guy: “Well?”
(I look at my screen, and realize it hasn’t taken the card still. I clear it and prime it again.)
Me: “Try it again, please?”
Pink Guy: “No! You’ll charge me twice!”
Me: “It won’t charge you twice. I promise. It only charges when you approve the amount and sign.”
Pink Guy: “If it charges me twice I’ll get you fired.”
Me: “I promise. It won’t charge you twice.”
(He poises with the card and practically stares me down as if judging the worth of my soul as he slides the card through. It’s then I notice the magnet strip is in his fingers.)
Me: “May I see your card, sir?”
Pink Guy: *apparently giving up, he responds less angrily than I expected* “Take it.”
(I take the card and swipe it through the correct way, setting it on the counter. Once again he poises with the pen, waiting for the prompt, and again, I notice it’s taking him a tad longer than other people. I look at the screen just as he comments.)
Pink Guy: “It’s still not doing anything.”
(I pick up his card, and take in a breath. It’s a ditch effort, but I enter the card number manually. No dice. I hand his card back.)
Me: “I’m sorry sir, your card won’t go through. Do you have another method of payment?” (It has been rejected.)
Pink Guy: “What the h***!” *literally throws the card at me, hitting my chest, and I catch it* “That’s a new f****** card! Of course it’ll take! Your computer is stupid!”
Me: “I’m sorry, sir.”
(He leaves, and I continue the day setting any emotions aside to deal with for later. I put his credit card in with one of the scripts and make a note of it for whoever has to handle it. Later that week, the pharmacist, who had been sitting behind the counter that whole time, talks to me during a slow hour.)
Pharmacist: “Hey, [My Name], you remember Mr. [Pink Guy] from the other day?”
Me: “Yeah, what about him?”
Pharmacist: “His wife came by the next day. I did the transaction. She picked up all seven scripts. She didn’t say anything about the price. Paid with a perfect check, and got the $50 cash-back.”
Me: “So, she didn’t give you any trouble?”
Pharmacist: “No, not at all.”
Me: “Well, good. At least that whole thing happened on a slow day.”
Pharmacist: “Yeah. Anyway, here.” *takes a Barnes & Noble gift card from his smock pocket and sets it on the counter* “Consider this an apology from Mr. [Pink Guy].”
(The gift card was for $75.)
florida80
04-22-2019, 19:31
Needs To Take A Chill Pill
Pharmacy | Portland, OR, USA | Right | January 29, 2013
(I’m at a chain company pharmacy/mini-stores getting a bottle of water. As I pass by the pharmacy, I witness an exchange between a very burly, muscular customer and a short, skinny female clerk.)
Customer: “I need to refill my prescription.”
Clerk: “Well, I’m sorry, but according to our systems, you have no refills left. You’ll need to contact your doctor and get a new prescription.”
Customer: “What?! I want my pills. Give me my pills!”
(The exchange continues for a while, with the customer getting more and more agitated. The clerk appears to be frightened and close to tears. The commotion is drawing the attention of the people around.)
Customer: “You dumb b****, are you f***ing stupid? Give me my pills or there will be a problem.”
(At this point, I step between him and the clerk behind the counter.)
Me: “Look buddy, she already said that she’s not giving you pills and told you what to do. So you better just listen to her, leave, and stop making an a** of yourself.”
(For a moment he looks like he is going to hit me, then just stomps away swearing under his breath.)
Me: *to the clerk* “I’m sorry you had to deal with that.”
Clerk: “It’s alright. Thank you for that. Here, that water is on me, okay?”
florida80
04-22-2019, 19:31
Paging Charlotte On Aisle 5
Pharmacy | NJ, USA | Right | January 16, 2013
(I am at the cashier, ringing up a long line of people. I notice when customers walk in, they suddenly skirt around the theft detectors. A lady approaches the counter.)
Lady: “There is a big spider in the entrance!”
(Note: I don’t want to leave the counter because of the enormous line.)
Me: “Okay, cool.”
Lady: “You have to kill it. You work here.”
Me: “It’s not hurting anyone.”
(The lady’s husband chimes in.)
Husband: “Kill it, she’s right!”
(Everyone in the line seems to agree with the lady and her husband.)
Me: “Okay, I’ll just move it outside.”
Husband: “No, kill it!”
Me: “No, it wont do any harm out there in the parking lot.”
(I move the spider outside.)
Lady: “I can’t take it anymore!”
Me: “Can’t take what?”
(Suddenly, the lady grabs a basket made for carrying products outside and finds the spider. She starts violently smashing the red basket on the spider.)
Lady: “Why is it not dying?!”
(It turns out the basket has little legs on the bottom, preventing it from making contact with the spider. She eventually figures this out and kills it, but not before it charges her one last time and causes her to flip out!)
florida80
04-22-2019, 19:32
Paging Insecurity
Pharmacy | Oakland County, MI, USA | Right | January 16, 2013
(I am a customer in this pharmacy store late at night. As I walk up to the counter, a male customer is loudly complaining to a male cashier about ‘the gays.’ Being a lesbian, I’m gathering up the courage to say something when the following happens.)
Male Customer: “The gays keep trying to turn everyone!”
Male Cashier: “It must be rough.”
Male Customer: “How do you mean?”
Male Cashier: “I have a handful of gay friends, and no matter how much time I’ve spent with them, I’ve never wanted to have sex with other dudes. I’m just saying it must be rough to have such a tenuous hold on your sexuality that you’re always worried about being turned by the slightest contact. I feel for you.”
(It takes a moment, but the male customer realizes what the male cashier is saying.)
Male Customer: “…Hey, f*** you, buddy!”
Male Cashier: “You want to f*** me? Oh god, it’s happening now! There must be a gay in the store! Run!”
Customer: *screaming* “Go to h***!”
(The customer then runs out of the store. As I put my stuff up on the counter, the manager runs up from one of the aisles.)
Manager: “What the h*** was that?”
Cashier: “Oh, I’m probably just getting a customer complaint in the morning. Totally worth it… I’ll explain later.” *to me* “Sorry about all that. How are you tonight?”
Me: “If I was straight, I would totally be giving you my number right now.”
florida80
04-22-2019, 19:32
Antisocial Behavior Is Its Own Reward
Pharmacy | Jersey City, NJ, USA | Working | January 9, 2013
(About three months prior, we hired some new help since we were severely understaffed at our pharmacy. Two of the workers are doing very well. One, on the other hand, is not. Today, it’s a bit busier than normal, and unfortunately the not-so-good worker is the only one I have to back me up on the register. Note: In October we switched our rewards cards.)
Coworker: “Do you have [Rewards Card]?”
Customer: “Yes, it’s right here.” *pulls out our current rewards card*
Coworker: “Sorry, but we have a new one now that we switched to.”
Customer: “I was told this is the new one.”
Coworker: “Yeah, but we have a newer new card.”
Customer: “Well, what’s going to happen to my points?”
Coworker: “I can switch you, but I don’t know what’s going to happen.”
Customer: “Well, this is stupid! Why do you keep changing it up?!”
(By this point, I finish cashing out my own customer and speak up.)
Me: *to the customer* “Ma’am, I can assure you, the card you’re holding is our current rewards card. I have no idea why he’s lying to you.” *to my coworker* “For God’s sake, don’t do that.”
(My coworker shuts up for the rest of the transaction. After all the customers are cashed out and gone, I confront him.)
Me: “You cannot do that to the customers! What the h*** are you thinking?”
Coworker: “Man, I been doing that, and I’m gonna keep doing it! It’s what keeps me sane here!”
florida80
04-23-2019, 19:17
This Is Why We’re In A Recession, Part 16
Pharmacy, Recession | ON, Canada | Right | November 13, 2012
Customer: “Excuse me, miss? I’d like a $20 iTunes card, but there are none here.”
Me: “Oh, yes. Unfortunately we haven’t received that shipment yet. But we do have the $10 cards.”
Customer: *frustrated* “But I want a $20 card.”
Me: “Well, ma’am, you could always buy two $10 cards instead.”
Customer: *yelling* “That doesn’t equal 20 dollars!” *storms out of the store*
florida80
04-23-2019, 19:17
Discretion Is The Better Part Of Disclosure
Pharmacy | England, UK | Working | October 10, 2012
Coworker: “Hello, how may I help you?”
Customer: “I need… um…”
(The customer is clearly too embarrassed to speak, so she pulls out a piece of paper and writes what she wants down.)
Coworker: *reads the paper and looks over at me* “HEY, [my name], WHERE DO WE KEEP THE THRUSH CREAM?”
Me: *facepalm*
florida80
04-23-2019, 19:19
Contraception Misperceptions
Pharmacy | Oslo, Norway | Right | October 5, 2012
(I am a pharmacist working at 24-hour pharmacy. This takes place on a late Sunday evening.)
Female Caller: “Hello, um… I… um… you know the morning after pill?”
Me: “Yes, certainly. What would you like to know about it?”
Female Caller: “Is there an anti-morning after pill?”
Me: “Sorry? An anti-morning after pill?”
Female Caller: “Yes. You see, this guy, he came around today, and he brought some flowers and everything, so now I’m kind of regretting taking that pill. So is there an anti-morning after pill I could take?”
Me: “No, I’m sorry, there isn’t such a thing.”
Female Caller: “Oh, that is a shame. Do you think they will make one?”
Me: “No, I’m sorry, but I really don’t think they will.”
Female Caller: “Really? Oh, that is a bummer.” *hangs up
florida80
04-23-2019, 19:20
Not Quite Registering
Pharmacy | Ontario, Canada | Working | August 25, 2012
(A customer pays with a fifty dollar bill. Spotting it, the pharmacist on duty grabs his wallet and asks the cashier to give him the fifty for two twenties and a ten.)
Coworker: “I can’t do that!”
Me: “Why not? He’s giving you $50 for $50.”
Coworker: “But my till will be wrong!”
Me: “How? You take out the fifty, and put in two twenties and the ten. The totals are still the same.”
Coworker: “But I won’t have the fifty, and the register will KNOW!”
florida80
04-23-2019, 19:20
Good Things Come In Small Dosages
Pharmacy | New York, USA | Right | August 15, 2012
(My coworker at the pharmacy has been working with a customer who seems to be having the worst day. Unfortunately, my coworker is the victim of the customer’s mood, and he has reduced the poor girl to tears. Behind this customer is a young father in his mid-20s and his three sons, aged probably six, two, and less than a year old. The young father is clearly upset with the behavior of the customer in front of him, but, probably for the sake of his children, is keeping his mouth shut. Out of nowhere, his six-year-old son speaks up.)
Six-year-old Son: “‘Scuse me, sir? I think you’ll probably get what you need easier in life if you’re nice to people. You’re making the pretty lady sad and she didn’t do anything wrong.”
Customer: *clearly shocked* “Didn’t your father here teach you to mind your own business, son?!”
(The young father is actually grinning proudly, and reaches over to high-five his son.)
Father: “Actually, I taught him not to raise his voice at good, honest people.”
Customer: *clearly embarrassed, pays and leaves quickly*
Six-year-old Son: *to my coworker* “Can I give you a hug? If anyone gives you trouble, call me!”
(My coworker was very impressed by the brave little boy’s actions, while his father proudly teared up. I doubt the family will ever have to pay at our pharmacy again, and my coworker has a new best friend!)
florida80
04-23-2019, 19:21
Kids Will Send Any Parent To The Funny Pharm
Pharmacy | Sacramento, CA, USA | Right | January 1, 2013
(I am taking a refill order over the phone.)
Me: “Thank you for calling [pharmacy]. How can I help you?”
Customer: “I need to refill a couple of prescriptions. This one I have the number for.”
(She proceeds to give me the number, and while I am running the prescription through her insurance I hear some kids playing in the background.)
Me: “Okay, so that one went through just fine. What is the next one?”
Customer: “I don’t have the number, but can you look it up for me? It’s my birth control.”
(I look in the customer’s file and sure enough it’s there. But while I am running it, the playing in the background has turned into a serious screaming and fighting match.)
Customer: *embarrassed* “And this is why I am refilling the birth control. Can’t you tell?”
florida80
04-23-2019, 19:21
Super-flu-ous Advice
Pharmacy | AB, Canada | Right | December 10, 2012
(It’s currently flu season, and we are offering flu shots.)
Me: “Alright, sir. We got you all set. Have you gotten your flu shot yet?”
Customer: “Ah, no. I don’t get a flu shot. I don’t get the flu, sweetie.”
Me: “Wow, you must be lucky.”
Customer: “You want to know my secret, dear?”
Me: “What’s your secret, sir?”
Customer: *leans in close* “You see now, chickens, cows, pigs: they get the flu. So, if you don’t eat them, you don’t get the flu! You remember that now!”
Me: “Um, okay, sir. I will. Have a nice day.”
florida80
04-23-2019, 19:22
Their Problems Will Only Multiply From Here
Pharmacy | Alabama, USA | Working | December 10, 2012
(I am training a new girl. One basic of our job involves 3rd-4th grade level math. We are both in our twenties.)
Me: “Okay. They are taking two, four times a day. How long will it last?”
New Girl: “Uh…”
Me: “What’s 2 times 4?”
New Girl: “…12?”
florida80
04-23-2019, 19:23
A Paucity Of Verbosity
Pharmacy | UK | Working | November 25, 2012
(I need to get some prescription medication, and decide to use the opportunity to get some exfoliating cream, which helps remove dead skin.)
Me: “Hi, this is a prescription I need filled. Can you also tell me where you keep the exfoliating creams?”
Cashier: “…The what?”
Me: “Exfoliating creams?”
Cashier: *slowly* “Ex-fooo-liating creams…” *turns to her manager* “What’s exfoliating creams?”
Manager: *to me* “They’re right this way.”
Cashier: “Sorry, I haven’t learnt big words yet!”
florida80
04-23-2019, 19:23
Might We Prescribe A New Job
Pharmacy | Ontario, Canada | Working | November 22, 2012
(I’ve just come from the emergency department of the hospital, with instructions to fill two prescriptions immediately. I’m obviously sick and having difficulty breathing. It’s about 9:30 PM, which is 30 minutes before closing.)
Me: “I have a severe corn allergy, so can you please double-check the ingredients on those before filling them?”
Pharmacist: “No.”
Me: “…Pardon? ”
Pharmacist: “Almost all medications are made with corn starch, you know. I don’t think I can fill them.”
Me: “My understanding is that very few prescriptions meds have corn in the them. Can you check them please?”
Pharmacist: “No. I don’t have the ingredients.”
Me: “Aren’t they on the bottle?”
Pharmacist: “No.”
Me: “Can you look them up somewhere? Online or in a compendium?”
Pharmacist: “No.”
Me: “I really need these medications immediately.”
Pharmacist: *sighs* I guess I could leave them for someone tomorrow, and they could call the company.”
Me: “I need them tonight. I’m not sure what to do.”
Pharmacist: “I’m sure you’ll be fine. There’s only a little bit of corn starch in a pill.”
My Husband: “NO! Didn’t you hear her? She’s ALLERGIC!”
Pharmacist: “Well, there’s nothing I can do tonight. I guess I can keep these until tomorrow and someone else will deal with it.” *wanders off*
(I called another pharmacy in the same chain, and they were able to check the ingredients immediately. We retrieved my prescriptions from the unhelpful pharmacist, and my husband made a complaint the next day. It turned out he was a temp and was fired
florida80
04-23-2019, 19:26
This Story Just Drugs On And On And On
Pharmacy | TX, USA | Right | February 9, 2013
(I work at a pharmacy, both as a tech and at the till when necessary. It is a Sunday, so the pharmacy is not heavily staffed. The sole customer waiting is a man, late 20s to early 30s, wearing a pink button-up shirt.)
Me: “Hello, sir. How can I help you?”
Pink Guy: “Six for [Name].”
(I search the current container and find five prescriptions. It’s not uncommon for a prescription to be put in adjacent containers if the proper one is too full, which this one likely was. I search the other containers but don’t find anything.)
Me: “One sec, I have to check the computer.”
(I check the computer. I do verify he has six prescriptions to pick up.)
Me: “Sorry about that. Can I verify the date of birth, please?”
Pink Guy: “What is this? You want my date of birth now?”
Me: “Yes sir, to verify the prescription.”
Pink Guy: “You guys never asked for that before.”
(I am roughly two years’ tenure in the pharmacy, and that has been a part of policy since day one.)
Me: “If I could just verify the date of birth to make sure there isn’t another person with the same name?”
Pink Guy: “It’s not very likely you’d have two people with the same exact name. I suppose you want me to verify my social security number in case someone has both my name and my birthday?”
(We actually do have two people with the same name and birthday.)
Me: “Not necessarily. I would go by address or phone number first.”
Pink Guy: “I’m not comfortable giving you my date of birth.”
Me: “I already have a date of birth here. I just need you to verify at least the month and the day.”
Pink Guy: *crossing his arms* “Fine. But just know that you’ve never asked me for this before and I’ve been coming here for years. It’s [birthday].”
Me: “Thank you, sir.” *check each of the prescriptions* “Okay. And I have all six prescriptions.”
Pink Guy: “Six?”
Me: “Yes, sir, six prescriptions.”
Pink Guy: “Not seven?”
Me: “Was there more?”
Pink Guy: “There should be one more.”
Me: “Okay, let me check the computer.”
(I go back to the computer, and re-enter him just to refresh the data. I verify each prescription that I have and make sure he doesn’t have another one that he usually refilled; none pop out.)
Me: “I only have six prescriptions for you, sir.”
Pink Guy: *with an inflection implying I’m a moron* “And there aren’t any for my wife?”
Me: “Oh, I see. It’s under another name.” *without asking him, I query by address, and find his wife. I see that she does have a pending prescription, but there’s a catch* “Did you call it in today?”
Pink Guy: “Yeah, I called it in this morning. It said it’d be ready tomorrow but I figured you guys would have it ready by now.”
Me: *explaining casually* “Well, not exactly. You see, when you call it in it actually gets picked up by an outside pharmacy and they fill it and ship it to us next-day. You did it through the automated system, right?”
Pink Guy: “Well, yeah. I’ve done it before and you guys had it ready.”
Me: “Well… I’m not sure about that time, but I do know the automated system tells you when the pickup is and then asks if you want it earlier; if you select that you want it earlier it sends it to us. Maybe that just didn’t go through this time.”
Pink Guy: “No, I just assumed you’d have it ready by now.”
(Well, at least he’s honest.)
Me: “Well, I’m sorry but we don’t. But I can pull it and we can fill it here. The pharmacist is out to lunch, but when he gets back in about ten minutes he’ll fill it right away. Do you have some shopping you could do or would you like to wait in the waiting area?”
(The pharmacist is behind the counter, but I’m not going to bother him unless I absolutely have to.)
Pink Guy: “No! I don’t have time for all of this crap! If you guys aren’t ready I’ll just waste my time and gas and get it tomorrow! I’m in a hurry!”
Me: “I’m sorry about that, sir.”
(I start scanning and bagging the prescriptions. He reaches across the counter at me to tear the bag away from me.)
Me: “Excuse me, just a sec, sir. I need you to verify the information on the screen.”
Pink Guy: “I thought you already verified everything. That’s why I gave you my date of birth!”
Me: “I need you to verify everything on the screen. Make sure all of the information is correct and hit ‘next’ in the lower-right of the screen.”
(Without looking at the screen, he hits the ‘back’ button at the lower-left.)
Me: *re-initializing the verification phase* “It’s the ‘next’ button on the lower-right, sir.”
(Second time’s the charm. He still doesn’t look at the screen.)
Me: “And if you could sign to verify you’ve picked up the prescriptions.”
Pink Guy: *mutters a signing-my-life-away cliche* “There. Are we done?” *extends his hand, expectantly*
Me: “Not quite. Your total comes to $20.”
Pink Guy: “Are you kidding me!? You make me go through all that and then you expect me to fork over $20? I have insurance! It covers everything! You must not have run it through, you idiots. Go check your little computer and you’ll see. I have never had to pay anything for my meds!”
(I go to the computer and refresh his information.)
Me: “It shows here we ran it through [Insurance]. They paid [amount] toward the prescription, leaving you with a co-pay of $20. The last time you got it, on [date], they paid [amount minus $20] and therefore you had a $40 co-pay. And you’ve had a $40 co-pay the last 3 times you picked this medication up.”
Pink Guy: “This is ridiculous! Whatever.” *pulls out his checkbook* “Can I get $100 cash-back?”
Me: “No, sir, the limit is $50. And, I’m sorry, but I don’t have enough in my till.”
Pink Guy: “Well… can’t you get more?”
Me: “I could, but it’d be faster for you if you just got a bottle of water and get cash-back up at the front.”
Pink Guy: *standing up defiantly* “I’m not making two transactions. I’ll wait.”
Me: “Okay. Your total is $70, and the date is [date].”
Pink Guy: “You said it was $20 before!”
Me: “Right. $20, plus $50 cash-back is $70.”
(He proceeds to write his check.)
Pink Guy: “Can I have my cash-back?”
Me: “I need to run the check first.”
(With a great show of impatience and contempt he tears the check out and hands it to me. It’s policy to verify the check by hand before running it through the feeder. Before even turning it my direction, I see he hasn’t signed it.)
Me: “Could you please sign the check?”
(He clicks his pen and makes a very dramatic and flourish display of signing the check.)
Me: “Thank you.” *I start to validate the check, the date is wrong by a few days* “I’m going to change it to today’s date and initial it, okay?”
Pink Guy: “Fine, whatever.”
(I check everything, saving the amount for last since I know it’s cash-back and I want to verify they match properly. But… there’s a problem.
Me: “Sir, I’m afraid I’ll need you to write a new check.”
Pink Guy: “What the he-why!?”
Me: “Because. You wrote the amount for $120, but the limit for cash-back is $50, and that’s how much I asked for.”
Pink Guy: “Well here!” *takes the check from me, scribbles all over it, and writes the new amounts in as tiny as he can above the errata* “There. You need my driver’s license?”
Me: “No, sir, I need you to write a new check. This one is illegible and I can’t accept it into my till.”
Pink Guy: “Screw you! Fine, forget the cash-back. I’ll just pay with my card.”
(He pulls the card out, and swipes it. But it’s too fast, I have to hit a button first.)
Me: “Okay, your card is ready to swipe.”
Pink Guy: “I already swiped it.”
Me: “I wasn’t ready in time, sorry. I have to hit a button for it to take. It’s ready now, though.”
Pink Guy: “The machine said it was ready!”
Me: “That’s the default screen. It always says that. I know it’s irritating. I wish they’d change it.”
(He swipes his card again, and poises with his pen. I expect him to start with the card transaction, but notice he’s still standing there after a second.)
Pink Guy: “Well?”
(I look at my screen, and realize it hasn’t taken the card still. I clear it and prime it again.)
Me: “Try it again, please?”
Pink Guy: “No! You’ll charge me twice!”
Me: “It won’t charge you twice. I promise. It only charges when you approve the amount and sign.”
Pink Guy: “If it charges me twice I’ll get you fired.”
Me: “I promise. It won’t charge you twice.”
(He poises with the card and practically stares me down as if judging the worth of my soul as he slides the card through. It’s then I notice the magnet strip is in his fingers.)
Me: “May I see your card, sir?”
Pink Guy: *apparently giving up, he responds less angrily than I expected* “Take it.”
(I take the card and swipe it through the correct way, setting it on the counter. Once again he poises with the pen, waiting for the prompt, and again, I notice it’s taking him a tad longer than other people. I look at the screen just as he comments.)
Pink Guy: “It’s still not doing anything.”
(I pick up his card, and take in a breath. It’s a ditch effort, but I enter the card number manually. No dice. I hand his card back.)
Me: “I’m sorry sir, your card won’t go through. Do you have another method of payment?” (It has been rejected.)
Pink Guy: “What the h***!” *literally throws the card at me, hitting my chest, and I catch it* “That’s a new f****** card! Of course it’ll take! Your computer is stupid!”
Me: “I’m sorry, sir.”
(He leaves, and I continue the day setting any emotions aside to deal with for later. I put his credit card in with one of the scripts and make a note of it for whoever has to handle it. Later that week, the pharmacist, who had been sitting behind the counter that whole time, talks to me during a slow hour.)
Pharmacist: “Hey, [My Name], you remember Mr. [Pink Guy] from the other day?”
Me: “Yeah, what about him?”
Pharmacist: “His wife came by the next day. I did the transaction. She picked up all seven scripts. She didn’t say anything about the price. Paid with a perfect check, and got the $50 cash-back.”
Me: “So, she didn’t give you any trouble?”
Pharmacist: “No, not at all.”
Me: “Well, good. At least that whole thing happened on a slow day.”
Pharmacist: “Yeah. Anyway, here.” *takes a Barnes & Noble gift card from his smock pocket and sets it on the counter* “Consider this an apology from Mr. [Pink Guy].”
(The gift card was for $75.)
florida80
04-23-2019, 19:27
Needs To Take A Chill Pill
Pharmacy | Portland, OR, USA | Right | January 29, 2013
(I’m at a chain company pharmacy/mini-stores getting a bottle of water. As I pass by the pharmacy, I witness an exchange between a very burly, muscular customer and a short, skinny female clerk.)
Customer: “I need to refill my prescription.”
Clerk: “Well, I’m sorry, but according to our systems, you have no refills left. You’ll need to contact your doctor and get a new prescription.”
Customer: “What?! I want my pills. Give me my pills!”
(The exchange continues for a while, with the customer getting more and more agitated. The clerk appears to be frightened and close to tears. The commotion is drawing the attention of the people around.)
Customer: “You dumb b****, are you f***ing stupid? Give me my pills or there will be a problem.”
(At this point, I step between him and the clerk behind the counter.)
Me: “Look buddy, she already said that she’s not giving you pills and told you what to do. So you better just listen to her, leave, and stop making an a** of yourself.”
(For a moment he looks like he is going to hit me, then just stomps away swearing under his breath.)
Me: *to the clerk* “I’m sorry you had to deal with that.”
Clerk: “It’s alright. Thank you for that. Here, that water is on me, okay?”
florida80
04-23-2019, 19:27
Paging Charlotte On Aisle 5
Pharmacy | NJ, USA | Right | January 16, 2013
(I am at the cashier, ringing up a long line of people. I notice when customers walk in, they suddenly skirt around the theft detectors. A lady approaches the counter.)
Lady: “There is a big spider in the entrance!”
(Note: I don’t want to leave the counter because of the enormous line.)
Me: “Okay, cool.”
Lady: “You have to kill it. You work here.”
Me: “It’s not hurting anyone.”
(The lady’s husband chimes in.)
Husband: “Kill it, she’s right!”
(Everyone in the line seems to agree with the lady and her husband.)
Me: “Okay, I’ll just move it outside.”
Husband: “No, kill it!”
Me: “No, it wont do any harm out there in the parking lot.”
(I move the spider outside.)
Lady: “I can’t take it anymore!”
Me: “Can’t take what?”
(Suddenly, the lady grabs a basket made for carrying products outside and finds the spider. She starts violently smashing the red basket on the spider.)
Lady: “Why is it not dying?!”
(It turns out the basket has little legs on the bottom, preventing it from making contact with the spider. She eventually figures this out and kills it, but not before it charges her one last time and causes her to flip out!)
florida80
04-23-2019, 19:28
Paging Insecurity
Pharmacy | Oakland County, MI, USA | Right | January 16, 2013
(I am a customer in this pharmacy store late at night. As I walk up to the counter, a male customer is loudly complaining to a male cashier about ‘the gays.’ Being a lesbian, I’m gathering up the courage to say something when the following happens.)
Male Customer: “The gays keep trying to turn everyone!”
Male Cashier: “It must be rough.”
Male Customer: “How do you mean?”
Male Cashier: “I have a handful of gay friends, and no matter how much time I’ve spent with them, I’ve never wanted to have sex with other dudes. I’m just saying it must be rough to have such a tenuous hold on your sexuality that you’re always worried about being turned by the slightest contact. I feel for you.”
(It takes a moment, but the male customer realizes what the male cashier is saying.)
Male Customer: “…Hey, f*** you, buddy!”
Male Cashier: “You want to f*** me? Oh god, it’s happening now! There must be a gay in the store! Run!”
Customer: *screaming* “Go to h***!”
(The customer then runs out of the store. As I put my stuff up on the counter, the manager runs up from one of the aisles.)
Manager: “What the h*** was that?”
Cashier: “Oh, I’m probably just getting a customer complaint in the morning. Totally worth it… I’ll explain later.” *to me* “Sorry about all that. How are you tonight?”
Me: “If I was straight, I would totally be giving you my number right now.”
florida80
04-23-2019, 19:29
Antisocial Behavior Is Its Own Reward
Pharmacy | Jersey City, NJ, USA | Working | January 9, 2013
(About three months prior, we hired some new help since we were severely understaffed at our pharmacy. Two of the workers are doing very well. One, on the other hand, is not. Today, it’s a bit busier than normal, and unfortunately the not-so-good worker is the only one I have to back me up on the register. Note: In October we switched our rewards cards.)
Coworker: “Do you have [Rewards Card]?”
Customer: “Yes, it’s right here.” *pulls out our current rewards card*
Coworker: “Sorry, but we have a new one now that we switched to.”
Customer: “I was told this is the new one.”
Coworker: “Yeah, but we have a newer new card.”
Customer: “Well, what’s going to happen to my points?”
Coworker: “I can switch you, but I don’t know what’s going to happen.”
Customer: “Well, this is stupid! Why do you keep changing it up?!”
(By this point, I finish cashing out my own customer and speak up.)
Me: *to the customer* “Ma’am, I can assure you, the card you’re holding is our current rewards card. I have no idea why he’s lying to you.” *to my coworker* “For God’s sake, don’t do that.”
(My coworker shuts up for the rest of the transaction. After all the customers are cashed out and gone, I confront him.)
Me: “You cannot do that to the customers! What the h*** are you thinking?”
Coworker: “Man, I been doing that, and I’m gonna keep doing it! It’s what keeps me sane here!”
florida80
04-23-2019, 19:29
High School Dropouts Work On The Pharm
Pharmacy | Boston, MA, USA | Learning | March 12, 2013
(I work as a pharmacy tech at a chain pharmacy. I am also currently in pharmacy school and will be a pharmacist one day.)
Customer: “You should be ashamed of yourself!”
Me: “I’m sorry. Can I help you with something?”
Customer: “No! I refuse to be helped by a high school dropout! You should be ashamed of yourself for working where children can see you! You are going to make them think that it is okay to not have an education!”
Me: “Ma’am, I am not a high school dropout. I have a high school diploma and I am currently in pharmacy school working towards a Doctor of Pharmacy. I am going to be a pharmacist one day.”
Customer: “Stop lying! I have never heard of a pharmacist before. You are a high school dropout!”
Manager: “Can I help you?”
Customer: “Yes! Your employee is lying to me! She says she is going to be a pharmacist! That job doesn’t exist!”
(The manager looks at our pharmacist who is near tears from laughing so hard.)
Manager: “Ma’am, see the man over there? He’s the one who filled your prescription. He is a pharmacist.”
Customer: “No he isn’t! He just counts pills! You don’t need school for that!”
florida80
04-23-2019, 19:30
You Can’t Make This Advice Up
Pharmacy | Australia | Working | March 11, 2013
(I am buying some make-up for myself. I have oily skin and very mild acne, so my dermatologist has recommended using powder foundations. I’m a student working part-time so I can’t afford the high range stuff, but I still buy reliable branded products.)
Cashier: “Are you wearing this now?” *screws up her nose at my powder*
Me: “Um yeah, I always get that one.”
Cashier: “Well, you should get [famous brand] matte foundation instead. We’ve got it for like $80. I bought some myself.”
Me: “Oh thanks, but I can’t really afford it! I like this powder because I just want some light coverage for blemishes and it looks quite natural. And it’s on special for $38, which sounds good to me!”
Cashier: “Ugh, but you’re so pale, and I can see you’ve got some gross little pimples by your chin! This stuff is way better. See?”
(The cashier points at her own face. True, she doesn’t seem to have any acne showing, but she hasn’t blended it to her neck and consequently looks like she is wearing a mask. On top of this, she seems to have applied several layers of the stuff and a load of bronzer, so the makeup resembles orange cake mix, set off nicely with false eyelashes and bright blue eyeshadow.)
Me: “Oh, yeah it is quite nice… but I think I’ll stick with my powder.”
Cashier: “Whatever…” *rolls eyes* “You’ll find the cheap tanning sprays over in the corner!”
florida80
04-23-2019, 19:30
They’re Obviously Married To That Idea
Pharmacy | New York, NY, USA | Working | February 17, 2013
(I am a college student and picking up my inhaler from a local pharmacy. I’ve just gotten a new prescription insurance card and need to have the information changed. Since I’m under my parents’ insurance, the card is in my father’s name.)
Me: “I’d like to pick up my prescription and update my insurance.”
(I hand the pharmacy tech the insurance card.)
Tech: “This is under a guy’s name. You’re a girl.”
Me: “Yes, that’s my father’s name. I’m included under his insurance.”
Tech: “So, you’re under your husband’s insurance. Let me see if I can update that.”
Me: “Father, not husband.”
Tech: “What’s your husband’s date of birth?”
Me: “That’s my father, not my husband, and it’s [date].”
Tech: “Wow! You look young to be married to someone that old.”
Me: “For the third time, I am under my father’s insurance. I’m not married.”
Tech: “Oh. Okay. Well, I need to show this to the pharmacist on duty.”
(She walks over to the pharmacist, who is still within my earshot.)
Tech: “Hey, this girl is under her husband’s insurance and I need help updating her info…”
Me: *facepalm*
florida80
04-23-2019, 19:31
Mistaken Shaken Medication
Pharmacy | LA, USA | Right | February 17, 2013
(I am counseling a customer who is receiving a prescription for her child’s strep throat. As she’s signing for the prescription, I give her directions on the medication.)
Me: “It needs to be shaken well.”
(All of a sudden, she starts shaking the electronic pen that is attached to the signature pad. After a moment she stops.)
Customer: “You meant shake the medicine, didn’t you?”
florida80
04-23-2019, 19:32
A Mother’s Duty
Pharmacy | LA, USA | Right | February 12, 2013
Me: “Thank you for calling the pharmacy. How may I help you?
Customer: “Hi, my fiancè’s mother is incompetent, and I am going to be helping out with her medicines.”
(When she says ‘incompetent,’ I am thinking she might want to transfer the woman’s meds to our pharmacy, has a question about her drugs, or something of the sort.)
Me: “Okay, what can I help you with?”
Customer: “Since she is incompetent, I think she is going to need some kind of diaper or underwear. So, what do y’all sell there?”
florida80
04-23-2019, 19:32
Herd Behavior, Part 2
Pharmacy | GA, USA | Romantic | April 26, 2013
(I’m a 25-year-old Brony. I use a Brony lanyard with several Pony buttons on it to wear my name tag, and a wallet that has a short leather Rainbow Dash tail sticking out of my back pocket. I also have looks that some consider girly, and am often confused for a girl. I am serving a male customer who appears to be around my age.)
Customer: “Hi… I’m here to pick up my Dad’s prescriptions.”
Me: “Certainly, I just need the name and date of birth.”
Customer: “So, when do you get off?”
Me: “Uh… why?”
Customer: “Well, I was wondering if you might want to go out for drinks a little later.”
Me: “Whoa, buddy, stop right there. I’m probably not your type, anyway, since I’m a guy.”
Customer: “Oh, yeah, I can tell. I like your wallet by the way.”
Me: “Thanks. I’m a Brony, but, uh… I don’t really swing that way, man. I have a girlfriend; she actually gave me the bracelet as a gift.”
(I take out my wallet, and show him the picture of us in the front.)
Customer: “Oh! That’s a cute picture. That’s too bad.”
Me: “No big deal, though. I’m actually kind of flattered; you’re the first guy to hit on me thinking I’m a guy. Usually it’s some pervert that thinks I’m a girl. It’s usually one of those ‘anything that moves and has boobs’ types.”
Customer: “Hah! No way! Have a good one. Gimme a brohoof, and tell your girlfriend she’s lucky.”
(We brohoof, and he leaves. Thank Celestia for people who can take ‘no’ for an answer!)
florida80
04-23-2019, 19:34
Coworkers-In-Arms
Pharmacy | NC, USA | Working | April 22, 2013
(When we get truck, they normally try and schedule it so at least one male is working to help, since the boxes are stacked up very high and often quite heavy. On this particular day however it’s me and the store manager who is notoriously lazy. I’m only five feet tall and he’s well over six feet.)
Store Manager: “[My name], I need you to start sorting the totes.”
Me: “I’m going to need some help.”
Store Manager: “There’s no reason you can’t do it!”
Me: “So, you think I should be able to scale the ladder, lift a bulky 35 pound tote and make my way safely back down?”
Store Manager: “Yes, why is that so hard?”
Me: “It’s not safe.”
Store Manager: “I don’t care how you do it. Just get it done!”
(He stalks off while I try and figure out how to do this. One of our pharmacy techs cuts through the backroom and sees me; I’m visibly upset at this point.)
Pharmacy Tech: “Hey, what are you doing?”
Me: “[Store manager] left me alone to try and get all these totes down.”
Pharmacy Tech: “Right, like that’s totally safe.”
Me: “He doesn’t care. I’m just trying to figure out the best way to do it to avoid not only hurting myself, but breaking anything.”
Pharmacy Tech: “Yeah, hang on…”
(He goes back into the pharmacy before reappearing and shucking his vest.)
Pharmacy Tech: “We’re slow, and like h*** I’m letting you do this by yourself. The pharmacist told me to go ahead and help you.”
Me: “Won’t you get in trouble?”
Pharmacy Tech: “I’d like to see him try and get me in trouble.”
(The tech helps me get the down so I can more easily sort the totes. After we’ve finished, the store manager shows back up.)
Store Manager: “I can’t believe you’ve only gotten this much done!”
Me: “Well, maybe if you were actually halfway competent you would have realized that you were supposed to be helping me! I’m one person, what exactly have you been doing all this time? Sit around on your butt texting in the office, most likely!”
Store Manager: “You can’t talk to me that way! I’m your boss!”
Me: “Not anymore!”
(I threw my name tag at him and walked out. Several other members of management called to try and get me to come back, but I refused. I found a job at another pharmacy and shortly later, my pharmacy tech buddy joined me there!)
florida80
04-23-2019, 19:34
Prescribing Perspective
Pharmacy | AL, USA | Right | April 16, 2013
Me: “How may I help you, ma’am?”
Customer #1 (https://vietbf.com/forum/usertag.php?do=list&action=hash&hash=1) : “I’m picking up a script for [name].”
(I proceed to look it up. However, the system alerts me that we do not have anything ready.)
Me: “I don’t see that we have anything ready for you, ma’am.”
Customer #1 (https://vietbf.com/forum/usertag.php?do=list&action=hash&hash=1) : “What do you mean, you don’t have anything! They called two days ago!”
Me: “I apologize, ma’am. If a prescription sits on our shelf for too long, we have to put it back on our stock shelf.”
Customer #1 (https://vietbf.com/forum/usertag.php?do=list&action=hash&hash=1) : “It’s only been a week! That’s just stupid! Give me back my script! I’ll go to [rival store]! Only one week! Absurd!”
(I escort her to my co-worker, so that I may help the other customers in line.)
Customer #2 (https://vietbf.com/forum/usertag.php?do=list&action=hash&hash=2) : “Oh, honey, I think I may have done the same thing and waited too long; can you check?”
Me: “Certainly, sir.”
(I check, and indeed his was placed back to stock as well.)
Me: “Yes, sir, I’m afraid so.”
(Customer #2 (https://vietbf.com/forum/usertag.php?do=list&action=hash&hash=2) speaks loud enough for everyone to hear.)
Customer #2 (https://vietbf.com/forum/usertag.php?do=list&action=hash&hash=2) : “Oh, shoot. IT’S PURELY MY FAULT FOR FORGETTING, EVEN AFTER Y’ALL WERE SO NICE TO CALL ME TWICE. Thank you, sugar; I’ll go talk to [co-worker].”
florida80
04-23-2019, 19:35
Prescription Affliction
Pharmacy | New York, NY, USA | Right | March 27, 2013
(I am a pharmacy technician. The pharmacist receives a call.)
Caller: “This is Lisa; I am calling from Dr. [Name]’s office. I need to call in a prescription for a patient.”
Pharmacist: “Sure, what is the patient’s name?”
Caller: “It is [Patient].”
Pharmacist: “And the prescription?”
Caller: “It’s [narcotic], 90 pills, three times a day.”
Pharmacist: “Okay, thanks.”
(The pharmacist hangs up and turns to me, frowning.)
Pharmacist: “Do you know anything about this?”
Me: “What? No, why?”
(The pharmacist shows me the called-in prescription.)
Me: “Oh! Lisa was fired months ago. You had better call the police.”
(When Lisa came in to pick up the narcotic prescription for her boyfriend, the police were there to arrest her. The doctor she used to work for is my father; she was trying to use his license number to get pills from a dozen nearby pharmacies.)
florida80
04-23-2019, 19:35
He Came First
Pharmacy | ACT, Australia | Right | March 19, 2013
(Two customers enter at the same time. One is a woman, and the other is a man in his 70s. I get their scripts ready. As the woman is done first, I send her up to the tills while I finish with the man. Since there is another customer at the tills, I end up putting the man through before the woman is served.)
Woman: “I was here first! How come he is served before me? What does he have that I don’t?
(The man responds without a second thought.)
Man: “Raw sex appeal.”
(If I was allowed to discount scripts, I would have given him his for free.)
florida80
04-23-2019, 19:36
One Good Deed Job-Leads To Another
Pharmacy | Sydney, Australia | Working | May 28, 2013
(I am working late at night in a 24-hour pharmacy. There are only three customers in the store: a scruffy but clean young couple and another gentleman. The woman in the young couple is very heavily pregnant, and her partner is picking up the range of baby hats we carry and holding them up against her stomach, then looking at the prices and sadly putting them back. They pick up a packet of the cheapest pain medication we carry and bring it to the counter.)
Female Customer: “I’m sorry, but can you please ask the pharmacist if these are safe for me to take?”
Me: “Of course!”
(While we’re waiting for the pharmacist to come out, they tell me they’re expecting their daughter any day now. The pharmacist has been watching the young couple since they came in.)
Pharmacist: “These are fine, but can I ask why you need them?”
Female Customer: “Oh, I have a horrible cough that’s making my back ache even worse. I can’t get to sleep.”
(The pharmacist goes through a list of cough medicines safe for her to take, before the young man shakes his head with tears in his eyes.)
Male Customer: “I’m sorry, I’ve just lost my job and we really can’t afford any of those. Sorry for wasting your time.”
Pharmacist: “That’s okay, but this packet is damaged, and legally I can’t let you take it. Seeing as it was the last one, let me and [my name] go look in the back for some more.”
(The pharmacist takes me out the back, where he puts three packets of name brand painkillers, four bottles of name brand cough syrup, a wheat bag for her back, a tin of formula, a packet of newborn nappies and a few of the hats the couple was looking at into a box. He hands me the box and tells me to take it out to them. I do and they both burst into tears, thanking us over and over again. They leave with huge smiles on their faces.)
Female Customer: “Thank you again!”
Other Customer: “I’m sorry, I couldn’t help but over hear. Did you say you just lost your job at [local company]?”
Male Customer: “Yes, I was an IT tech.”
Other Customer: “I own [other computer store in the area], and I’m looking for a new tech. Can you start tomorrow?”
(There were tears all round that night. A week later, the young woman brought in her beautiful daughter and a giant batch of cupcakes for the pharmacy staff. Best night at work ever!)
florida80
04-23-2019, 19:36
Probably Needs Some Valium Too
Pharmacy | AL, USA | Right | May 17, 2013
(A customer comes into the drive thru.)
Me: “Hello, how are you, ma’am?”
Customer: “I want my Nexium.”
(She provides her information, but I see that nothing has been filled.)
Me: “I’m sorry, ma’am; I don’t see that we have anything ready for you.”
Customer: “This always f****** happens! I’ve been trying to get my f****** Nexium for a month! I dropped it off here a month ago!”
Me: “You dropped it off at this location?”
(I ask this, as there are many branches of our chain within a 10 mile radius of each other.)
Customer: “Yes, I only fill here!”
Me: “Ma’am, there is no Nexium in your profile.”
Customer: “Yes their f****** is! This always f****** happens!”
(My coworker takes over, trying to calm her down. My manager has had enough of her mouth, and he goes to tell her off.)
Manager: “Ma’am! You have never filled here! It is not here! We have nothing for you!”
(The customer continues to curse up a storm. Another customer stares at the drive thru window, looking between it and me.)
Customer #2 (https://vietbf.com/forum/usertag.php?do=list&action=hash&hash=2) : “That b**** be crazy.”
Me: “I agree, sir.”
(I suddenly hear the drive thru window slam, and the car speed away.)
Me: “Sorry you had to hear all that, sir.”
Customer #2 (https://vietbf.com/forum/usertag.php?do=list&action=hash&hash=2) : “Nah it’s cool. Hey if something happens, I heard everything!”
florida80
04-23-2019, 19:37
It’s Apparent He’s A Parent
Pharmacy | USA | Working | May 13, 2013
(My first child is sick and has been up all night crying with a fever. Before the store even opens, I am in the parking lot staring through the store window at the medicine I need with my sick, screaming baby. I can see and hear two employees nearby watching and making fun of me.)
Rude Employee #1 (https://vietbf.com/forum/usertag.php?do=list&action=hash&hash=1) : “Oh my god, do you see that? That crack w**** is here with her crack baby so early in the morning! I thought those kinds of people only came out at night.”
Rude Employee #2 (https://vietbf.com/forum/usertag.php?do=list&action=hash&hash=2) : “I guess you can never tell. I wonder what’s so important that she has to bring her screaming brat with her before we even open?”
(I ignore them as I wait patiently, but after another ten minutes my patience is wearing thin. I am about to tell them off when another employee walks up to the front doors and opens them.)
Nice Employee: “Ma’am, I know the store isn’t open for another twenty minutes, but I wanted to check on you.”
Me: “Oh, I’m sorry. My baby has had a fever all night and just won’t sleep! I only need something to help her fever so she’ll stop crying.”
Nice Employee: “I see. Would you come with me, please?”
(He opens the door for me and lets me into the store.)
Nice Employee: “Get what you need and I’ll meet you on register one to ring you out.”
Rude Employee #1 (https://vietbf.com/forum/usertag.php?do=list&action=hash&hash=1) : “Hey! Don’t let that crack w**** in here. Her baby’s not sick! She’s just scamming you so she can shoplift!”
(Fortunately, the nice employee ignores them and helps me find what I need and walks me to the front of the store)
Nice Employee: “I’m sorry we let you wait out there so long. If I had known I would have gotten to you sooner. Unfortunately the registers are still not open, so I can’t ring you in, but I can let you go home with the medicine.”
Me: “But I have to pay for it. Let me at least leave some money here. You’ve been so nice; you can keep the extra as a tip.”
Nice Employee: “Ma’am, that’s very sweet of you, but I must insist you take your medicine and your sweet little girl home. As a single father, I have been in your shoes before, so I would like to pay for your baby’s medicine.”
Me: “Thank you. This is the nicest thing anyone has ever done for me. Thank you so much!”
(I always go back to that store just because of that one nice employee. He totally makes up for the rude ones.)
florida80
04-23-2019, 19:38
Makes A Difference When Cashiers Are Minus A Few Brain Cells
Pharmacy | Chicago, IL, USA | Working | May 8, 2013
(I’m buying a common cold medicine that is OTC, but you have to be 18 to buy. At the time, I’m 19.)
Cashier: “I need to see your ID.”
(I hand it to her.)
Cashier: “Oh, I’m sorry. I can’t sell this to you.”
Me: “What? Why not? ”
Cashier: “Well, I have to be able to verify you’re over 18.”
Me: “Is there a problem with my ID?”
Cashier: “You were born in 1989.”
Me: “Yes, and it’s 2008, so I’m 19.”
Cashier: “But you could be lying because I don’t know how to figure out how old you are if you were born in 1989. It’s too hard to subtract!”
florida80
04-23-2019, 19:38
Don’t Ask What He Puts In His Granola
Pharmacy | SC, USA | Right | May 3, 2013
(A customer comes in, and looks confused for several minutes.)
Me: “Sir, can I help you find something?”
Customer: “Where is the yogurt?”
Me: “All of our dairy products are in the cooler.”
Customer: “No, yogurt. You know, yogurt that you put under your arms.”
Me: “…you mean deodorant?”
Customer: “Yes, yogurt!”
Me: “…aisle four.”
florida80
04-24-2019, 20:18
You Can’t Make This Advice Up
Pharmacy | Australia | Working | March 11, 2013
(I am buying some make-up for myself. I have oily skin and very mild acne, so my dermatologist has recommended using powder foundations. I’m a student working part-time so I can’t afford the high range stuff, but I still buy reliable branded products.)
Cashier: “Are you wearing this now?” *screws up her nose at my powder*
Me: “Um yeah, I always get that one.”
Cashier: “Well, you should get [famous brand] matte foundation instead. We’ve got it for like $80. I bought some myself.”
Me: “Oh thanks, but I can’t really afford it! I like this powder because I just want some light coverage for blemishes and it looks quite natural. And it’s on special for $38, which sounds good to me!”
Cashier: “Ugh, but you’re so pale, and I can see you’ve got some gross little pimples by your chin! This stuff is way better. See?”
(The cashier points at her own face. True, she doesn’t seem to have any acne showing, but she hasn’t blended it to her neck and consequently looks like she is wearing a mask. On top of this, she seems to have applied several layers of the stuff and a load of bronzer, so the makeup resembles orange cake mix, set off nicely with false eyelashes and bright blue eyeshadow.)
Me: “Oh, yeah it is quite nice… but I think I’ll stick with my powder.”
Cashier: “Whatever…” *rolls eyes* “You’ll find the cheap tanning sprays over in the corner!”
florida80
04-24-2019, 20:18
They’re Obviously Married To That Idea
Pharmacy | New York, NY, USA | Working | February 17, 2013
(I am a college student and picking up my inhaler from a local pharmacy. I’ve just gotten a new prescription insurance card and need to have the information changed. Since I’m under my parents’ insurance, the card is in my father’s name.)
Me: “I’d like to pick up my prescription and update my insurance.”
(I hand the pharmacy tech the insurance card.)
Tech: “This is under a guy’s name. You’re a girl.”
Me: “Yes, that’s my father’s name. I’m included under his insurance.”
Tech: “So, you’re under your husband’s insurance. Let me see if I can update that.”
Me: “Father, not husband.”
Tech: “What’s your husband’s date of birth?”
Me: “That’s my father, not my husband, and it’s [date].”
Tech: “Wow! You look young to be married to someone that old.”
Me: “For the third time, I am under my father’s insurance. I’m not married.”
Tech: “Oh. Okay. Well, I need to show this to the pharmacist on duty.”
(She walks over to the pharmacist, who is still within my earshot.)
Tech: “Hey, this girl is under her husband’s insurance and I need help updating her info…”
Me: *facepalm*
florida80
04-24-2019, 20:19
Mistaken Shaken Medication
Pharmacy | LA, USA | Right | February 17, 2013
(I am counseling a customer who is receiving a prescription for her child’s strep throat. As she’s signing for the prescription, I give her directions on the medication.)
Me: “It needs to be shaken well.”
(All of a sudden, she starts shaking the electronic pen that is attached to the signature pad. After a moment she stops.)
Customer: “You meant shake the medicine, didn’t you?”
florida80
04-24-2019, 20:19
A Mother’s Duty
Pharmacy | LA, USA | Right | February 12, 2013
Me: “Thank you for calling the pharmacy. How may I help you?
Customer: “Hi, my fiancè’s mother is incompetent, and I am going to be helping out with her medicines.”
(When she says ‘incompetent,’ I am thinking she might want to transfer the woman’s meds to our pharmacy, has a question about her drugs, or something of the sort.)
Me: “Okay, what can I help you with?”
Customer: “Since she is incompetent, I think she is going to need some kind of diaper or underwear. So, what do y’all sell there?”
florida80
04-24-2019, 20:21
Herd Behavior, Part 2
Pharmacy | GA, USA | Romantic | April 26, 2013
(I’m a 25-year-old Brony. I use a Brony lanyard with several Pony buttons on it to wear my name tag, and a wallet that has a short leather Rainbow Dash tail sticking out of my back pocket. I also have looks that some consider girly, and am often confused for a girl. I am serving a male customer who appears to be around my age.)
Customer: “Hi… I’m here to pick up my Dad’s prescriptions.”
Me: “Certainly, I just need the name and date of birth.”
Customer: “So, when do you get off?”
Me: “Uh… why?”
Customer: “Well, I was wondering if you might want to go out for drinks a little later.”
Me: “Whoa, buddy, stop right there. I’m probably not your type, anyway, since I’m a guy.”
Customer: “Oh, yeah, I can tell. I like your wallet by the way.”
Me: “Thanks. I’m a Brony, but, uh… I don’t really swing that way, man. I have a girlfriend; she actually gave me the bracelet as a gift.”
(I take out my wallet, and show him the picture of us in the front.)
Customer: “Oh! That’s a cute picture. That’s too bad.”
Me: “No big deal, though. I’m actually kind of flattered; you’re the first guy to hit on me thinking I’m a guy. Usually it’s some pervert that thinks I’m a girl. It’s usually one of those ‘anything that moves and has boobs’ types.”
Customer: “Hah! No way! Have a good one. Gimme a brohoof, and tell your girlfriend she’s lucky.”
(We brohoof, and he leaves. Thank Celestia for people who can take ‘no’ for an answer!)
florida80
04-24-2019, 20:21
Coworkers-In-Arms
Pharmacy | NC, USA | Working | April 22, 2013
(When we get truck, they normally try and schedule it so at least one male is working to help, since the boxes are stacked up very high and often quite heavy. On this particular day however it’s me and the store manager who is notoriously lazy. I’m only five feet tall and he’s well over six feet.)
Store Manager: “[My name], I need you to start sorting the totes.”
Me: “I’m going to need some help.”
Store Manager: “There’s no reason you can’t do it!”
Me: “So, you think I should be able to scale the ladder, lift a bulky 35 pound tote and make my way safely back down?”
Store Manager: “Yes, why is that so hard?”
Me: “It’s not safe.”
Store Manager: “I don’t care how you do it. Just get it done!”
(He stalks off while I try and figure out how to do this. One of our pharmacy techs cuts through the backroom and sees me; I’m visibly upset at this point.)
Pharmacy Tech: “Hey, what are you doing?”
Me: “[Store manager] left me alone to try and get all these totes down.”
Pharmacy Tech: “Right, like that’s totally safe.”
Me: “He doesn’t care. I’m just trying to figure out the best way to do it to avoid not only hurting myself, but breaking anything.”
Pharmacy Tech: “Yeah, hang on…”
(He goes back into the pharmacy before reappearing and shucking his vest.)
Pharmacy Tech: “We’re slow, and like h*** I’m letting you do this by yourself. The pharmacist told me to go ahead and help you.”
Me: “Won’t you get in trouble?”
Pharmacy Tech: “I’d like to see him try and get me in trouble.”
(The tech helps me get the down so I can more easily sort the totes. After we’ve finished, the store manager shows back up.)
Store Manager: “I can’t believe you’ve only gotten this much done!”
Me: “Well, maybe if you were actually halfway competent you would have realized that you were supposed to be helping me! I’m one person, what exactly have you been doing all this time? Sit around on your butt texting in the office, most likely!”
Store Manager: “You can’t talk to me that way! I’m your boss!”
Me: “Not anymore!”
(I threw my name tag at him and walked out. Several other members of management called to try and get me to come back, but I refused. I found a job at another pharmacy and shortly later, my pharmacy tech buddy joined me ther
florida80
04-24-2019, 20:22
Prescribing Perspective
Pharmacy | AL, USA | Right | April 16, 2013
Me: “How may I help you, ma’am?”
Customer #1 (https://vietbf.com/forum/usertag.php?do=list&action=hash&hash=1) : “I’m picking up a script for [name].”
(I proceed to look it up. However, the system alerts me that we do not have anything ready.)
Me: “I don’t see that we have anything ready for you, ma’am.”
Customer #1 (https://vietbf.com/forum/usertag.php?do=list&action=hash&hash=1) : “What do you mean, you don’t have anything! They called two days ago!”
Me: “I apologize, ma’am. If a prescription sits on our shelf for too long, we have to put it back on our stock shelf.”
Customer #1 (https://vietbf.com/forum/usertag.php?do=list&action=hash&hash=1) : “It’s only been a week! That’s just stupid! Give me back my script! I’ll go to [rival store]! Only one week! Absurd!”
(I escort her to my co-worker, so that I may help the other customers in line.)
Customer #2 (https://vietbf.com/forum/usertag.php?do=list&action=hash&hash=2) : “Oh, honey, I think I may have done the same thing and waited too long; can you check?”
Me: “Certainly, sir.”
(I check, and indeed his was placed back to stock as well.)
Me: “Yes, sir, I’m afraid so.”
(Customer #2 (https://vietbf.com/forum/usertag.php?do=list&action=hash&hash=2) speaks loud enough for everyone to hear.)
Customer #2 (https://vietbf.com/forum/usertag.php?do=list&action=hash&hash=2) : “Oh, shoot. IT’S PURELY MY FAULT FOR FORGETTING, EVEN AFTER Y’ALL WERE SO NICE TO CALL ME TWICE. Thank you, sugar; I’ll go talk to [co-worker
florida80
04-24-2019, 20:23
Prescription Affliction
Pharmacy | New York, NY, USA | Right | March 27, 2013
(I am a pharmacy technician. The pharmacist receives a call.)
Caller: “This is Lisa; I am calling from Dr. [Name]’s office. I need to call in a prescription for a patient.”
Pharmacist: “Sure, what is the patient’s name?”
Caller: “It is [Patient].”
Pharmacist: “And the prescription?”
Caller: “It’s [narcotic], 90 pills, three times a day.”
Pharmacist: “Okay, thanks.”
(The pharmacist hangs up and turns to me, frowning.)
Pharmacist: “Do you know anything about this?”
Me: “What? No, why?”
(The pharmacist shows me the called-in prescription.)
Me: “Oh! Lisa was fired months ago. You had better call the police.”
(When Lisa came in to pick up the narcotic prescription for her boyfriend, the police were there to arrest her. The doctor she used to work for is my father; she was trying to use his license number to get pills from a dozen nearby pharmacies.)
florida80
04-24-2019, 20:24
One Good Deed Job-Leads To Another
Pharmacy | Sydney, Australia | Working | May 28, 2013
(I am working late at night in a 24-hour pharmacy. There are only three customers in the store: a scruffy but clean young couple and another gentleman. The woman in the young couple is very heavily pregnant, and her partner is picking up the range of baby hats we carry and holding them up against her stomach, then looking at the prices and sadly putting them back. They pick up a packet of the cheapest pain medication we carry and bring it to the counter.)
Female Customer: “I’m sorry, but can you please ask the pharmacist if these are safe for me to take?”
Me: “Of course!”
(While we’re waiting for the pharmacist to come out, they tell me they’re expecting their daughter any day now. The pharmacist has been watching the young couple since they came in.)
Pharmacist: “These are fine, but can I ask why you need them?”
Female Customer: “Oh, I have a horrible cough that’s making my back ache even worse. I can’t get to sleep.”
(The pharmacist goes through a list of cough medicines safe for her to take, before the young man shakes his head with tears in his eyes.)
Male Customer: “I’m sorry, I’ve just lost my job and we really can’t afford any of those. Sorry for wasting your time.”
Pharmacist: “That’s okay, but this packet is damaged, and legally I can’t let you take it. Seeing as it was the last one, let me and [my name] go look in the back for some more.”
(The pharmacist takes me out the back, where he puts three packets of name brand painkillers, four bottles of name brand cough syrup, a wheat bag for her back, a tin of formula, a packet of newborn nappies and a few of the hats the couple was looking at into a box. He hands me the box and tells me to take it out to them. I do and they both burst into tears, thanking us over and over again. They leave with huge smiles on their faces.)
Female Customer: “Thank you again!”
Other Customer: “I’m sorry, I couldn’t help but over hear. Did you say you just lost your job at [local company]?”
Male Customer: “Yes, I was an IT tech.”
Other Customer: “I own [other computer store in the area], and I’m looking for a new tech. Can you start tomorrow?”
(There were tears all round that night. A week later, the young woman brought in her beautiful daughter and a giant batch of cupcakes for the pharmacy staff. Best night at work ever
florida80
04-24-2019, 20:24
Probably Needs Some Valium Too
Pharmacy | AL, USA | Right | May 17, 2013
(A customer comes into the drive thru.)
Me: “Hello, how are you, ma’am?”
Customer: “I want my Nexium.”
(She provides her information, but I see that nothing has been filled.)
Me: “I’m sorry, ma’am; I don’t see that we have anything ready for you.”
Customer: “This always f****** happens! I’ve been trying to get my f****** Nexium for a month! I dropped it off here a month ago!”
Me: “You dropped it off at this location?”
(I ask this, as there are many branches of our chain within a 10 mile radius of each other.)
Customer: “Yes, I only fill here!”
Me: “Ma’am, there is no Nexium in your profile.”
Customer: “Yes their f****** is! This always f****** happens!”
(My coworker takes over, trying to calm her down. My manager has had enough of her mouth, and he goes to tell her off.)
Manager: “Ma’am! You have never filled here! It is not here! We have nothing for you!”
(The customer continues to curse up a storm. Another customer stares at the drive thru window, looking between it and me.)
Customer #2 (https://vietbf.com/forum/usertag.php?do=list&action=hash&hash=2) : “That b**** be crazy.”
Me: “I agree, sir.”
(I suddenly hear the drive thru window slam, and the car speed away.)
Me: “Sorry you had to hear all that, sir.”
Customer #2 (https://vietbf.com/forum/usertag.php?do=list&action=hash&hash=2) : “Nah it’s cool. Hey if something happens, I heard everything!”
florida80
04-24-2019, 20:25
It’s Apparent He’s A Parent
Pharmacy | USA | Working | May 13, 2013
(My first child is sick and has been up all night crying with a fever. Before the store even opens, I am in the parking lot staring through the store window at the medicine I need with my sick, screaming baby. I can see and hear two employees nearby watching and making fun of me.)
Rude Employee #1 (https://vietbf.com/forum/usertag.php?do=list&action=hash&hash=1) : “Oh my god, do you see that? That crack w**** is here with her crack baby so early in the morning! I thought those kinds of people only came out at night.”
Rude Employee #2 (https://vietbf.com/forum/usertag.php?do=list&action=hash&hash=2) : “I guess you can never tell. I wonder what’s so important that she has to bring her screaming brat with her before we even open?”
(I ignore them as I wait patiently, but after another ten minutes my patience is wearing thin. I am about to tell them off when another employee walks up to the front doors and opens them.)
Nice Employee: “Ma’am, I know the store isn’t open for another twenty minutes, but I wanted to check on you.”
Me: “Oh, I’m sorry. My baby has had a fever all night and just won’t sleep! I only need something to help her fever so she’ll stop crying.”
Nice Employee: “I see. Would you come with me, please?”
(He opens the door for me and lets me into the store.)
Nice Employee: “Get what you need and I’ll meet you on register one to ring you out.”
Rude Employee #1 (https://vietbf.com/forum/usertag.php?do=list&action=hash&hash=1) : “Hey! Don’t let that crack w**** in here. Her baby’s not sick! She’s just scamming you so she can shoplift!”
(Fortunately, the nice employee ignores them and helps me find what I need and walks me to the front of the store)
Nice Employee: “I’m sorry we let you wait out there so long. If I had known I would have gotten to you sooner. Unfortunately the registers are still not open, so I can’t ring you in, but I can let you go home with the medicine.”
Me: “But I have to pay for it. Let me at least leave some money here. You’ve been so nice; you can keep the extra as a tip.”
Nice Employee: “Ma’am, that’s very sweet of you, but I must insist you take your medicine and your sweet little girl home. As a single father, I have been in your shoes before, so I would like to pay for your baby’s medicine.”
Me: “Thank you. This is the nicest thing anyone has ever done for me. Thank you so much!”
(I always go back to that store just because of that one nice employee. He totally makes up for the rude ones.)
florida80
04-24-2019, 20:25
Makes A Difference When Cashiers Are Minus A Few Brain Cells
Pharmacy | Chicago, IL, USA | Working | May 8, 2013
(I’m buying a common cold medicine that is OTC, but you have to be 18 to buy. At the time, I’m 19.)
Cashier: “I need to see your ID.”
(I hand it to her.)
Cashier: “Oh, I’m sorry. I can’t sell this to you.”
Me: “What? Why not? ”
Cashier: “Well, I have to be able to verify you’re over 18.”
Me: “Is there a problem with my ID?”
Cashier: “You were born in 1989.”
Me: “Yes, and it’s 2008, so I’m 19.”
Cashier: “But you could be lying because I don’t know how to figure out how old you are if you were born in 1989. It’s too hard to subtract!”
florida80
04-24-2019, 20:26
Don’t Ask What He Puts In His Granola
Pharmacy | SC, USA | Right | May 3, 2013
(A customer comes in, and looks confused for several minutes.)
Me: “Sir, can I help you find something?”
Customer: “Where is the yogurt?”
Me: “All of our dairy products are in the cooler.”
Customer: “No, yogurt. You know, yogurt that you put under your arms.”
Me: “…you mean deodorant?”
Customer: “Yes, yogurt!”
Me: “…aisle four.”
florida80
04-24-2019, 20:26
Diabetes Meets Rabies
Pharmacy | Baltimore, MD, USA | Right | June 27, 2013
(A customer is picking up some diabetic test-strips, and I am ringing him up.)
Me: “How are you doing today, sir?”
Customer: “I’m alright; how about yourself?”
Me: “I’m doing great, thanks. Did you have any questions for the pharmacist?”
(The customer gestures at the test strips, jokingly.)
Customer: “Yeah, do I really have to poke myself for these to work?”
Me: “Yep, I’m afraid so.”
Customer: “Can’t I just poke you instead?”
Me: *laughing* “Sorry, I’m afraid it doesn’t work that way, sir.”
(The customer gestures at my multiple facial piercings.)
Customer: “You look like the type that would enjoy that, though.”
Me: “Your doctor might have a problem with that, though.”
(When a customer picks up a prescription, they’re required by law to sign, stating that they’ve received it. Our pharmacy does this through an electronic prompt. The customer looks at it.)
Customer: “What’s this?”
Me: “It’s just a way to say that you’ve gotten your prescription. That way there’s no confusion later. It’s as much for your protection as ours really.”
Customer: “Well what happens if I don’t sign it?”
Me: “Then unfortunately, we’re not allowed to give you your prescriptions.”
Customer: “WELL I GUESS I’M NOT GETTING ANYTHING TODAY!”
(The customer THROWS the electronic pen across the counter, hitting me in the face. He turns, and practically skips away. The pharmacist and I aren’t sure if he is joking, but by the end of the day he still hasn’t come back!)
florida80
04-24-2019, 20:27
The Opposite Of Disappearing Ink
Pharmacy | USA | Right | June 21, 2013
Me: “I’m sorry, sir, but it looks like this prescription is expired.”
Customer: “What do you mean?”
Me: “The law says we can’t take prescriptions this old.”
Customer: “But you said it’s expired. Where does it say that?”
Me: “It doesn’t, but see the date? That’s several months old. We couldn’t fill it now if we tried.”
Customer: “You’re telling me if I’d brought this in exactly as it is just a few months ago, you’d have been able to take it?”
Me: “Theoretically, yes.”
Customer: “So why won’t you take it now? Nothing’s changed!”
Me: “Except today’s date, sir. The prescription expired a few weeks after it was written. You can even see the disclaimer written at the bottom.”
Customer: “So why doesn’t it notify me when it expires? It ought to say ‘expired’ on it!”
Me: “Um… the paper isn’t going to magically print the word ‘expired’ if you wait too long to bring it in.”
Customer: “Well, it should!”
florida80
04-24-2019, 20:28
This Cashier’s Number Is Up
Pharmacy | Michigan, USA | Working | June 9, 2013
(I am 20 years old at this time. Valentine’s Day is approaching, so I go out to the store to buy some fake wine and chocolates for my boyfriend.)
Cashier: “Oooh, a date for Valentine’s Day?”
Me: “Yep! We’re going out to dinner, and I thought I’d buy this stuff for dessert.”
Cashier: “Nice! Can I see some ID for the wine?”
Me: “Oh, that’s grape juice. It doesn’t have alcohol.”
Cashier: “No, I need to see your ID for the wine. I can’t sell it to you if you’re under 21.”
Me: “No, it’s sparkling grape juice. I’m 20 and I’ve bought it before. It doesn’t have any alcohol in it.”
Cashier: “I suppose I can let it slide for a pretty girl like you.”
Me: “Excuse me? First off, that would be illegal if this was real wine, and second, I just mentioned I have a boyfriend. It’s fake wine. Please just let me buy this and leave.”
Cashier: “No need to be like that. I’ll sell it to you.”
Me: “Thank you! What’s my total?”
Cashier: “Your phone number.”
Me: “What?”
Cashier: “I’ll give this to you for your phone number! I can take you out someplace really nice to eat, and then we can go back to my place if you know what I mean. I get free condoms for working here!”
Me: “Here’s $10. This should cover my purchases. I’m going to leave and pretend you didn’t just ask me to have sex with you in exchange for dinner and my groceries.”
florida80
04-24-2019, 20:28
Needs To Take A Chill Pill, Part 2
Pharmacy | Sacramento, CA, USA | Right | June 4, 2013
Me: “Thank you for calling [Pharmacy], how can I—”
Customer: “So I just requested a refill, and I want to know when it will be ready.”
Me: “Okay, what is your name?”
(The customer gives her name. I see that no refill was requested. The medication is out of refills, and needs approval from the doctor.)
Me: “I am very sorry, but we must not have gotten your refill request. I see that there are no refills available. I am going to have to fax the doctor.”
Customer: “I did that. I went to their site and asked the doctor to do that. It should have just given my request to you, and it should be ready by now.”
Me: “So, which website did you go to? Was it ours, or your doctor’s site?”
Customer: “His, duh! How can you be that stupid? I requested it, and you see that request, and then you just fill out the paper to give me refills. All the doctor does is sign it. It should take like all of five minutes to get that done. So when the h*** is my prescription going to be ready?!”
Me: “Ma’am, I am sorry. We are in no way connected to your doctor’s office. They have their own software, and we have ours. We cannot in any way see what you have requested with your doctor’s office. We have to wait until he contacts us, and sometimes that can take up to three days for a response. Now if you are out of this medica—”
Customer: “This is unacceptable! I know how these computer things work. You can look up any person’s prescriptions anywhere and anytime, no matter what pharmacy they are at! Now fill my f****** prescription!”
Me: “Ma’am, there is no way I can do that. That would be in direct violation of federal law. There is a privacy act that means that we cannot share medical information with anyone else without your direct consent. Would you like it if I could access your medical record right now and see things like what you went to the ER for?”
(Note: this customer is a notorious drug seeker, and is well known at ERs and Urgent Cares throughout the area. She also knows that we know.)
Customer: “…uh, no.”
Me: “That’s why we can’t see anything your doctor may have on you, or what requests you may have made to him. It’s to protect your privacy. Now since this isn’t a narcotic, I can ask the pharmacist if we can advance you some of your medication until we hear back from the doctor.”
Customer: “Uh yeah, okay. That will be fine then.”
(My pharmacist later pulls me to the side and tells me that I did a great job with a difficult customer, and with keeping my cool. Come Christmas time, I got a few extra bucks in my bonus!)
florida80
04-24-2019, 20:29
Doing More Pharm Than Good
Pharmacy | Sacramento, CA, USA | Working | May 31, 2013
(My daughter has a seizure disorder. We are a low income family, and we get low cost insurance through the state for her. However, because of this disorder, she has separate insurance through the state; the pharmacy knows this.)
Tech: “Um, okay, so we tried to run your daughter’s medication and it won’t go through. We have to contact [regular] insurance to see why it won’t go through.”
Me: “Wait, no… you have to run it through [other] insurance. I called this in like three days ago, and you are now just calling me?! That is medication she takes for her seizures. I am out too, and I can’t have her miss a dose.”
Tech: “We did and it didn’t work. You can pay cash for it. That’s $54.99.”
Me: “Look, I am low income. I can’t afford something that expensive. Are you sure you ran it through the right insurance?”
Tech: “Uh, yeah. It’s not my fault you let your insurance lapse or something. You need to call [regular] insurance and take care of it on your end or else pay cash.”
(I call my daughter’s regular insurance, who confirms my side of things. They call the pharmacy and get them to approve the medication. I call back, but request to speak with a pharmacist directly.)
Me: “So, did it work this time?”
Pharmacist: “Yeah, it did. I’m sorry [tech] was acting that way. She just didn’t want to run it on the other insurance because it takes a few more steps to make.”
Me: “Yeah, I know. I’ve heard this song and dance every month for the last three months and nothing has changed. Look, my kid was totally out of her seizure meds! She could have had a seizure because of your lack of calling me about it in a timely manner and making jump through hoops I don’t need to.”
Pharmacist: “Well, I’m really busy, and I can’t watch everything they do all the time.”
Me: “Wow, you just inspired me to take my business elsewhere and call corporate to complain.”
(Within two hours, my daughter’s prescriptions we transferred to another pharmacy where they DO take the time to run it correctly and call me if/when there is a problem. I recently went back into that store to return something and there was an entirely new staff in the pharmacy. I hope these ones do actually care!)
florida80
04-24-2019, 20:29
Make His Life A Living Bell
Pharmacy | MN, USA | Romantic | August 13, 2013
(I am a cashier at a small town pharmacy. An older customer walks in making a jingling sound, and I see that he has bells tied to his shoelaces. It is August, and he appears anything but jolly, so I am perplexed by the bells.)
Me: “Sir, if you don’t mind my asking: why the bells?”
Customer: “My wife is going deaf, and she gets mad when I ‘sneak up on her.’ This was her solution.”
florida80
04-24-2019, 20:30
In Need Of Valium
Pharmacy | VA, USA | Related | August 7, 2013
(I am eight years old. My mom and I are shopping, and we pass the drug store.)
Mom: “I need to go there.”
Me: “Mommy, no, I’m tired! I wanna go home; let’s go home!”
Mom: “No. It’ll be quick.”
(Mom pulls me into the drug store.)
Me: “Why do we have to go here? It’s a bad place!”
Mom: “Oh, really? Why do you say that.”
Me: “Yeah, it’s called a drug store, and I heard that drugs are bad! On TV!”
Mom: “Uh huh.”
Me: *to other customers* “DRUGGIES! You’re bad people! Drugs are BAD—”
(My mom hustles me out of there and never takes me back!)
florida80
04-24-2019, 20:30
You Really Don’t Want That On An Open Wound
Pharmacy | Canada | Right | July 17, 2013
(I’m currently doing inventory at the local pharmacy where I work. An older customer comes up to me with her friend, in a panic.)
Customer: “Can you help me?! I need some ‘Polysperm’!”
(I assume she means ‘Polysporin’, the topical ointment that treats infections.)
Me: “Did you mean ‘Polysporin’?”
Customer: “Oh, no! I DEFINITELY need some ‘Polysperm’!”
Me: “I’m sorry; I haven’t heard of that product. May I ask what you are using it for?”
Customer: “Oh, I scraped my elbow, and want to put that ‘Polysperm’ on it!”
Me: “Okay, let me show you where it’s stocked.”
(I point to the display of ‘Polysporin’.)
Customer: *to her friend* “Young kids these days! They don’t know anything!”
florida80
04-24-2019, 20:31
An Impatient Patient
Pharmacy | Yorkshire, England, UK | Right | July 11, 2013
(It is a Sunday, so not many pharmacies are open. I’ve come in with my friend, who is rather unwell. The staff know my husband and I quite well, as we’re in there for our regular medication. Additionally, I have multiple piercings, a rather large tattoo on my nape of my neck, and teal green hair.)
Pharmacist: “Won’t be long; please take a seat.”
(We do, and I give the tech I know well a smile and a nod in greeting. Another customer enters.)
Customer: “How long will it be for my medication?”
Pharmacist: “About 20 minutes. We have a few people in front of you.”
Customer: “Fine. I wouldn’t come here if you weren’t the only pharmacy open on a bloody Sunday; you’re always slow!”
(The pharmacist brushes it off and goes to make up medications.)
Customer: “I’m only having to wait this long because of stupid drug freaks.”
(My friend turns to say something, but I put my hand on her arm and shake my head.)
Customer: “Yeah, I mean you, green freak! What, come in for your methadone early, and they won’t give it to you?”
(I’ve deliberately turned my back on him at this point.)
Customer: “F****** druggies! We pay for you to get f****** high.”
Pharmacy Tech: “Sir, can you watch your language please?”
Customer: “No I f****** won’t! That stupid b**** is the reason I have to wait so f****** long! She’s strung out, look at the f****** circles under her eyes; they’re all bloodshot!”
Pharmacy Tech: “I’ll have you know that young lady there is a full-time carer for her husband, who is disabled. And all this whilst being disabled herself. She looks like she hasn’t slept in a week because she probably hasn’t; between caring for him, volunteering with [national advice organization], and helping out her friend here who is rather unwell. And I don’t personally care if my taxes are being used to help her out; I wish there were more people like her out there!”
Customer: “I… I… I demand to see a pharmacist!”
Pharmacist: “Sir, I am not going to reprimand my tech for handling that much better than I would have. Do not insult my customers. Here is your prescription back; please fill it somewhere else.”
(The customer stomps out.)
Me: “I’m really sorry I caused that.”
Pharmacist: “Eh, don’t worry; he’s always an a** when he comes in here. Besides, he has an exemption certificate, which means our taxes are paying for his meds too!”
florida80
04-24-2019, 20:31
A Leftist Agenda
Pharmacy | MA, USA | Right | June 29, 2013
(I am filling out a form to refill my medication. A fellow customer, here for a flu shot, sits down next to me. Note that I’m left-handed.)
Customer: “Woah! How are you doing that with your left hand?”
Me: “I’m left-handed.”
Customer: “Don’t you people like, flip around letters?”
Me: “No, can’t say I do. I think you’re thinking of dyslexia, which some left-handed people have.”
Customer: “Huh…”
(The customer notices that I’m writing with a gel pen.)
Customer: “Wait… you people can’t use gel pens! How do you write with that?”
Me: “Carefully.”
Customer: “What would happen if you used your right hand? Would it, like, work?”
Me: “Well, for most of us, no. My left hand is like your right hand, and my right hand is like your left hand. You could probably use your left hand if you had to, but it’s not ideal. The same goes for me with my right hand.”
Customer: “That’s so weird! I’ve never seen anything like this!”
florida80
04-25-2019, 20:18
Allergic To Politeness
Extra Stupid, Jerk, Patients, Pharmacy, UK | Healthy Right | January 24, 2019
Customer: “I need something for allergies.”
(I show him the selection and he chooses.)
Me: “Are you on any other medication?”
Customer: “None of your business. Give me my tablets.”
Me: “I’m not allowed to sell them to you if there is a chance they could interact with something you are already taking.”
Customer: “Well, f*** you!” *storms off*
Colleague: “You would think he would be wiser after the last time.”
Me: “What happened?”
Colleague: “Our last pharmacist gave in and sold them. He took them while shopping and crashed his car the second he left the car park. He was taking codeine and had a bad reaction.”
Me: “Wow.”
florida80
04-25-2019, 20:19
Unfiltered Story #137030 (https://vietbf.com/forum/usertag.php?do=list&action=hash&hash=137030)
Pharmacy, UK, Wales | Unfiltered | January 19, 2019
Customer: Do you have any of those Nicotine sprays?
Me: Sure!
(I grab one off the shelf and scan it through the till, tell him and the price and wait. He starts going through an obviously empty wallet and card holder).
Customer: Sorry about this.
Me: It’s okay.
Customer: i was just thrown out of the mobility shop because I was wasting his time.
Me: Oh, right.
Customer: I don’t have a bank card. My brothers won’t give it to me until I sort myself out because I ended up in (town) infirmary again.
Me: Oh what happened?
Customer: Well, I was on the bus to (small town) and I didn’t fall in the pond in (small town) but I fell in the river in (large town, 20 miles south of small town) and ended up in the back of the police car for two hours and in (large town) infirmary.
Me: Oh, dear….
Customer: Well, I won’t waste your time anymore.
Me: That’s okay and maybe your brothers will let you have some money for the nicotine spray. We’re open until six.
(Customer nods and tries to grab the spray but I take it from him smiling).
Me: Don’t worry, I’ll put that back for you.
(I smile, watch him go, and then collapse on the floor in the fit of laughter).
florida80
04-25-2019, 20:19
Unfiltered Story #137011
Pharmacy, UK, Wales | Unfiltered | January 18, 2019
(Customer walks in, says something I can’t here and my boss – who was by the door – gives me an odd look as he walks up to the counter).
Me: Hello sir, what can I get you?
Customer: I need something for schizophrenia.
Me: Oh, okay….
(I really don’t know what to say at that point and he starts looking at the hand sanitizers on the stand by the till).
Customer: Is this really only £2.00?
Me: I’ll check.
(I run it through the till, it is indeed £2.00. He pays for it, puts it in his back and leans forward to read my name badge).
Customer: Thank you (name) it was nice to meet you.
Me: Nice to meet you too Sir. Have a nice day.
(He leaves and my boss walks over to me, where I am collapsed on the floor laughing.)
Boss: When he walked in he said “Welcome to British Airways!”
Me: Oh, well he asked me for something for schizophrenia.
Boss: Oh God.
Me: That’s two in a week. Where are they all coming from?
florida80
04-25-2019, 20:20
It All Boils Down To This
Health & Body, Parents, Pharmacy, Singapore | Right | January 12, 2019
(A young mother pushes her baby over in a pram and tells me that her baby took some “warm” water and splashed his face with it the day before. I look at the baby and he seems bubbly and happy. There is barely any sign of redness of his skin and there are no blisters, either.)
Me: “There’s isn’t any redness at all. He seems fine.”
Mother: “There’s a mark here.” *points under his eye*
Me: “Well, it’s not that obvious. You shouldn’t need to do anything about it. It’ll go away on its own.”
Mother: “The water got in his eyes.”
(I look at the baby’s eyes. There is also no redness.)
Me: “He looks fine. He’s not crying, either.”
Mother: “He cried for ten minutes yesterday. Will it leave a scar?”
Me: “No… his skin did not even get damaged. You really don’t have to do anything.”
(The mother looked a bit relieved yet doubtful at the same time but she thanked me anyway. Later she came back and asked if sun protection was needed to prevent scarring. Just to satisfy my curiosity, I asked if she really meant “warm” water or if she meant “hot” water. She told me that it was freshly boiled water with a triumphant expression. Well, either this baby has skin made of steel… or she left the boiled water out longer than she thought and it had cooled down already!)
florida80
04-25-2019, 20:21
Wrong Direction, Right Attitude
Australia, Employees, Hobart, Language & Words, Pharmacy, Silly, Tasmania | Working | January 10, 2019
(We’re short-staffed and it’s been a busy, chaotic morning with customers practically lined up out the door as they wait for their prescriptions. Eventually, we get through the queue and stop to catch our breath in a brief moment while there are no more customers in the shop. We’re all a bit tired when yet another customer enters and looks around, appearing confused. My coworker approaches her and blurts out this gem:)
Coworker: “Can I point you in the wrong direction?”
(Fortunately, the customer had a great sense of humour and was soon successfully served.)
florida80
04-25-2019, 20:21
Kindness Knows No Language Barrier
Awesome Workers, Berlin, Germany, Jerk, Non-Dialogue, Pharmacy | Hopeless Right | January 10, 2019
I’m a customer in a pharmacy in Berlin, behind an older man. I don’t speak German as I’m just a tourist, but he is very obviously driving the cashier crazy, pointing to everything five times and asking the price, wasting her time by debating the price, raising his voice, and flailing his arms about. Even though I can’t understand a word he is saying, his rudeness is clear! The cashier is doing a great job of staying calm, but he is visibly upsetting her.
When he finally leaves — some five minutes later, only having purchased one thing — I approach the register, smile, and roll my eyes. As she serves me, she chats away about the customer — made obvious from the things she points to while talking — and it’s clear from the relief on her face that she just needs to unload on someone who understands. I smile and nod and laugh when she laughs, and say, “Ja,” a couple of times, and she seems much calmer and happy by the end of the transaction.
Dear cashier, even though I didn’t understand a word you said, our conversation was wonderful and friendly; we both speak the universal language of “hating bad customers”!
florida80
04-25-2019, 20:22
Time To Throw Them Some Shade
Bosses & Owners, Jerk, Lazy/Unhelpful, Pennsylvania, Pharmacy, USA | Working | January 3, 2019
(I have stopped at a chain pharmacy near my home. I need to pick up makeup for my mother. On my last trip, the manager told me he would order the shade I wanted. Today I overhear a new manager explaining to the cashier that the old manager was transferred to try to fix serious problems at another store. The new manager is covering until the old one comes back. The makeup is still not in stock. I select my other items and approach the cashier.)
Cashier: “Did you find everything today?”
Me: “No. [Old Manager] said he was going to try and get some [Brand] makeup in shade 1C. You still don’t have it.”
Cashier: “We have [Brand] makeup.” *wanders over to shelf*
Me: “Yes, but I need shade 1C. You don’t have it.”
Manager: “What seems to be the problem?”
Me: “[Old Manager] was going to try and get [Brand] 1C makeup for me. You still don’t have it.”
Manager: “Oh, I saw that order. I canceled it.”
Me: “Why?”
Manager: “Because we have [Brand] makeup in a lot of shades. We don’t need that one, as well.”
Me: “But he was ordering it especially for me. You even have a space on the shelf for it.”
Manager: *grabs a much darker shade* “We have 4C.”
Me: “Yes, and I’m sure that’s helpful for someone who needs 4C. I need 1C.”
Manager: “So, you don’t want this?”
Me: “No. Can you replace the order for the 1C?”
Manager: “No, I’m not going to stock that. We have plenty of other shades.”
Me: “Okay, I’ll get it at [Competitor], as well as everything else I need.” *turns to leave*
Cashier: “So, you don’t want this?” *points to items I left on the counter*
Me: “No, not anymore.”
Manager: “It’s racial, isn’t it?”
(I stared at him for a second. He’s the same race I am, but [Old Manager] is a minority in my area. I decided it wasn’t worth the effort, so I just walked out without answering. I’m really hoping [Old Manager] comes back soon.)
florida80
04-25-2019, 20:22
The Refunder Blunder Was Hers
At The Checkout, Bad Behavior, Pharmacy, Retail, USA |
Right | January 2, 2019
(I’m working in a pharmacy, and we are absolutely slammed and understaffed. There is a register up front for people to check out with items if they aren’t picking up a prescription, and it’s a common courtesy to do so, rather than bother a busy technician. A customer approaches the counter with a full cart of items. I tell her I will be with her momentarily and finish counting the prescription. She huffs and sighs audibly while I finish. I approach the counter and smile.)
Me: “Are you picking up a prescription today?”
Customer: *rolling her eyes* “No, I’m not. I just finished shopping and waited a very long time for a lazy employee to finally check me out.”
(It took me all of about thirty seconds to get to her.)
Me: “I’m sorry about your wait, ma’am.”
Customer: “Good. Now check me out.”
(She unloads her entire cart, and it takes about ten minutes to ring everything out. During this time, a sizable line forms behind her. I only have one coworker in the pharmacy, and she is running back and forth helping customers in the drive-thru and drop-off areas, so production has completely stopped.)
Me: “Do you have a rewards card? I can take a phone number, as well.”
Customer: “No, I don’t feel like digging it out. Just finish the transaction.”
Me: “Are you sure? You won’t get the sale prices without it.”
Customer: “DON’T QUESTION ME! JUST FINISH THE TRANSACTION!”
(She mutters something about incompetent employees while I finish her transaction, which comes to over $300. She pays in cash.)
Me: “Thank you. Have a nice night!”
(She takes a minute to look over her receipt, and comes to the conclusion that she’s been cheated.)
Customer: “Why didn’t I get the sale prices?”
Me: “You refused to let me scan your reward card, remember? I told you that you wouldn’t get the sale prices without it.”
Customer: “But I have one! You should have just given me a discount!”
Me: “Ma’am, unfortunately, we have to actually scan it or type in a phone number in order to give you the sale prices.”
Customer: “Well, then, redo it.”
Me: *astonished* “I’m sorry?”
Customer: “Redo the transaction. RIGHT NOW!”
Me: “Ma’am, I would have to refund the entire transaction and re-ring each and every item in order to do that.”
Customer: “Fine. You should have done it correctly to begin with.”
Me: *defeated* “Will you at least step to the back of the line? There are people here who are sick and need their medications.”
Customer: “NO! HOW DARE YOU? I DEMAND THAT YOU TAKE CARE OF ME, NOW!”
(I begin the long process of refunding her, item by item, and re-ringing the transaction. We’ve now been at this register for so long that many customers have given up and left.)
Me: “The total comes to $290. You saved $10 today.”
Customer: “See, now, that wasn’t so difficult, was it? Next time, do it right.”
(She leaves, smirking at the other customers in line as she goes.)
Customer #2 (https://vietbf.com/forum/usertag.php?do=list&action=hash&hash=2) : “What in the blue f*** was her problem?”
florida80
04-25-2019, 20:23
The Refunder Blunder Was Hers
At The Checkout, Bad Behavior, Pharmacy, Retail, USA |
Right | January 2, 2019
(I’m working in a pharmacy, and we are absolutely slammed and understaffed. There is a register up front for people to check out with items if they aren’t picking up a prescription, and it’s a common courtesy to do so, rather than bother a busy technician. A customer approaches the counter with a full cart of items. I tell her I will be with her momentarily and finish counting the prescription. She huffs and sighs audibly while I finish. I approach the counter and smile.)
Me: “Are you picking up a prescription today?”
Customer: *rolling her eyes* “No, I’m not. I just finished shopping and waited a very long time for a lazy employee to finally check me out.”
(It took me all of about thirty seconds to get to her.)
Me: “I’m sorry about your wait, ma’am.”
Customer: “Good. Now check me out.”
(She unloads her entire cart, and it takes about ten minutes to ring everything out. During this time, a sizable line forms behind her. I only have one coworker in the pharmacy, and she is running back and forth helping customers in the drive-thru and drop-off areas, so production has completely stopped.)
Me: “Do you have a rewards card? I can take a phone number, as well.”
Customer: “No, I don’t feel like digging it out. Just finish the transaction.”
Me: “Are you sure? You won’t get the sale prices without it.”
Customer: “DON’T QUESTION ME! JUST FINISH THE TRANSACTION!”
(She mutters something about incompetent employees while I finish her transaction, which comes to over $300. She pays in cash.)
Me: “Thank you. Have a nice night!”
(She takes a minute to look over her receipt, and comes to the conclusion that she’s been cheated.)
Customer: “Why didn’t I get the sale prices?”
Me: “You refused to let me scan your reward card, remember? I told you that you wouldn’t get the sale prices without it.”
Customer: “But I have one! You should have just given me a discount!”
Me: “Ma’am, unfortunately, we have to actually scan it or type in a phone number in order to give you the sale prices.”
Customer: “Well, then, redo it.”
Me: *astonished* “I’m sorry?”
Customer: “Redo the transaction. RIGHT NOW!”
Me: “Ma’am, I would have to refund the entire transaction and re-ring each and every item in order to do that.”
Customer: “Fine. You should have done it correctly to begin with.”
Me: *defeated* “Will you at least step to the back of the line? There are people here who are sick and need their medications.”
Customer: “NO! HOW DARE YOU? I DEMAND THAT YOU TAKE CARE OF ME, NOW!”
(I begin the long process of refunding her, item by item, and re-ringing the transaction. We’ve now been at this register for so long that many customers have given up and left.)
Me: “The total comes to $290. You saved $10 today.”
Customer: “See, now, that wasn’t so difficult, was it? Next time, do it right.”
(She leaves, smirking at the other customers in line as she goes.)
Customer #2 (https://vietbf.com/forum/usertag.php?do=list&action=hash&hash=2) : “What in the blue f*** was her problem?”
florida80
04-25-2019, 20:23
Do Hot Flashes Impair Brain Function?
Bad Behavior, California, Pharmacy, USA | Right | December 15, 2018
(I’m a cashier at a pharmacy. One day I come into work and the line is halfway around the store. Two of my coworkers have called out, and when I clock in, one of the two cashiers there goes on a lunch break. It’s just me and the manager trying to get everyone rung up as quickly as possible. The phone rings, so I answer while still helping my customer.)
Me: “Hello. This is [Pharmacy]. How may I direct your call?”
Caller #1 (https://vietbf.com/forum/usertag.php?do=list&action=hash&hash=1) : “Yes, I’m looking for [Medicine]. It’s for hot flashes.”
Me: “Okay, ma’am, what kind of medicine is it?”
Caller #1 (https://vietbf.com/forum/usertag.php?do=list&action=hash&hash=1) : *getting irritated* “It’s called, ‘[MEDICINE].’ It’s for hot flashes!”
Me: “Yes, ma’am. I mean, is it some kind of painkiller?”
Caller #1 (https://vietbf.com/forum/usertag.php?do=list&action=hash&hash=1) : “It’s called, ‘[MEDICINE]’! It’s for hot flashes!”
Me: *still trying to ring up customers and getting annoyed* “Ma’am, we don’t have a section for menopause. I need to know if it’s a painkiller, or a vitamin, or is it in the cold section — something like that.”
Caller #1 (https://vietbf.com/forum/usertag.php?do=list&action=hash&hash=1) : “Okay, listen to me. You know what menopause is, right? You know that women have hot flashes, right? It’s called, ‘[MEDICINE]’! Just look for it—”
(I admit I am annoyed. I’m not about to look all over the floor looking for some medicine I’ve never heard of. I hang up on her and finish ringing up my customer. I think that is the end of that… until a couple of hours later, when another customer calls.)
Caller #2 (https://vietbf.com/forum/usertag.php?do=list&action=hash&hash=2) : “I’m looking for [Medicine]; it’s for hot flashes.”
(I ask her the same question.)
Caller #2 (https://vietbf.com/forum/usertag.php?do=list&action=hash&hash=2) : “It should be in the same area as the birth control or the feminine products.”
(I tell her I’ll send someone to look for it.)
Caller #2 (https://vietbf.com/forum/usertag.php?do=list&action=hash&hash=2) : “Thank you. Actually, my sister called earlier, and she spoke to someone who hung up on her.”
Me: “Would you like to speak to a manager, ma’am?”
(She says yes, so I call my manager to speak to her. Meanwhile, my coworker finds her medicine and brings it to the front. She speaks to the woman to confirm it’s the right one. They speak and she hangs up. My manager asks why she hung up and didn’t transfer the call.)
Coworker: “She said she didn’t really need to speak to him anymore. She just wanted to say sorry for her sister’s behavior.”
florida80
04-25-2019, 20:24
Not Very Closed Minded, Part 30
Canada, Ignoring & Inattentive, Pharmacy | Right | December 10, 2018
(There is a pharmacy in the same building as my doctor’s office, but it opens at 8:30 rather than 8:00 as the office does. It has a metal gate across the entrance when closed, just like most stores in a mall do. I come in just after 8:00 and am waiting for my turn when a woman comes out from her appointment with a prescription sheet and starts hovering right in front of the pharmacy gate.)
Woman: *to the employee inside who is obviously trying to set up to open* “Excuse me… Excuse me!”
Employee: “Yes?”
Woman: “Are you open yet?”
Employee: *slight pause* “No. That’s why the gate is closed and the lights are off.”
Woman: “Oh.” *wanders away*
(Everyone else in the waiting room was trying not to laugh. Really, how much more obvious do you need it to be?)
florida80
04-25-2019, 20:24
Giving Them A Hard Pill To Swallow
Bad Behavior, Houston, Pharmacy, Texas, USA | Right | December 8, 2018
(I work at a retail pharmacy. I get a call from a patient.)
Customer: “I just came by the drive-thru, and you f****** idiots screwed up my prescription. This is completely wrong!“
(I apologize profusely and confirm the medication she was supposed to pick up.)
Me: “You certainly did pick up the correct medication for yourself. What exactly was wrong with it?”
Customer: “Last time I got ninety pills, and this time I only got thirty! What kind of business are you running here?!”
Me: “I’m sorry, that is a bit peculiar. Let me see why that was done.”
(I look up her prescription, which is a quantity of thirty with three refills.)
Me: “I see your doctor only prescribed a total of a hundred and twenty pills. On your preferences, you request ninety-day supplies. We did indeed fill it for ninety days previously, meaning only thirty were remaining on your prescription, which is what you received today. After this, you will need a new prescription from your doctor in order to get a ninety-day supply. I’m sorry for the confusion.”
Customer: “No f****** way. You guys f****** shorted me. I’m going over soon, and you guys had better give me my d*** pills. I know you offer that service, since y’all are f****** useless.”
Me: “Ma’am, we did not short you. You were meant to get thirty pills. You don’t have enough pills on your prescription to fill for ninety. I can send a refill request fax to your doctor, and perhaps she can approve for more. If it’s within seven days, we can reimburse you and get you ninety days when it’s approved.”
Customer: *scoffs* “Seriously?! What the f*** am I supposed to do without my medication?! I need this stuff to live. Just give me my f****** pills.”
(I am going around in circles, so I cut her off.)
Me: “No. I’m sorry, I cannot invent a new prescription and give you pills you do not have. You have no refills. Zero. You have thirty days’ worth you just picked up, and thirty entire days to get more. I can get you my pharmacy manager if you want a second opinion.”
(I put her on hold before she could protest or swear at me anymore, and the pharmacist who had been listening to her in disbelief picked up the call. The customer hung up, and we thankfully haven’t heard from her since.)
florida80
04-25-2019, 20:25
This Guy Should Shut His Mouth About Yours
Health & Body, Jerk, Pennsylvania, Pharmacy, USA | Right | December 6, 2018
(I’ve just had to have minor surgery on my tongue and the roof of my mouth. My mouth is packed with gauze. We have to stop at the pharmacy to pick up antibiotics before heading home. My mom does some other shopping, but I sit in the waiting area. I’m miserable and still reeling from the drugs, and I’m texting friends. An older man comes and sits across from me in silence for a half hour. Then, suddenly, he rages out at me.)
Customer: “You know, back in my day, we would talk and not just sit with your phone in front of your face. Ignoring people! We used to dress to go shopping, too, not just pajamas in public!”
(He continues on, raging that I’m wearing PJs and that I’m on my phone. I ignore him. When my mom comes back around, he rages at her, too.)
Customer: “You need to teach your child some manners! She hasn’t even said hello, just sat there on her d*** phone!”
(Finally, I just turn and open my mouth, full of bloody gauze, and muffle out a hello. He looks horrified and backs away from me.)
Pharmacist: “Just ignore him. He comes around and never buys anything, just harasses our customers.”
florida80
04-25-2019, 20:26
Ignorance Has No Expiry Date
Bad Behavior, Money, Pharmacy, Tennessee, USA | Right | December 4, 2018
Customer: “Excuse me, I see in your ad that you have this sale. I was wondering if I could use this coupon that expired only almost a week ago. Will that be all right?”
Me: “I’m sorry, but [Store] can no longer take any coupons past expiration date.”
Customer: “Oh? Well, that isn’t right. Are you sure?” *she then props herself against the counter and says this* “You know, I also work at [Store, but different location] and [Their Manager and Employees] took them all the time, and I know for a fact that you guys do so here also. Who is the boss tonight? Let me speak to them and I’ll show you.”
Me: “Yes, ma’am.”
(I find the store manager, tell him the situation, and he comes up after finishing helping another customer. When he walks up, she gives him a grand greeting and explains to him the situation. Though I had to help another customer and did not get to stay for the conversation, I did get to see her leaving the store saying:)
Customer: “Oh, well, I guess I’ll just have to try somewhere else that actually tries to make customers happy!”
(I ask my manager what he did.)
Store Manager: “I know her from another store location, but it’s good you stood by our policies. When I mentioned to her about which stores are on the naughty list for accepting bad coupons and giving unnecessary store credit, of which her store was in second place, I asked her how she was dealing with that. She said never mind, and left! If we allowed it, who knows how many more customers would have come expecting this if they heard they could pull that stuff here!”
(Moral of the story: you are not there to sacrifice values and bend rules to give someone an ego boost or sense of entitlement. Stick to what you know, and keep the truth because anything can happen in retail.)
florida80
04-25-2019, 20:26
Behaving Poorly
Criminal & Illegal, Health & Body, Pharmacy, UK | Legal | November 28, 2018
(I am full of a chest cold and have struggled to the pharmacy to stock up on decongestants, so I can go back to bed for as long as possible. My spouse has texted to ask me to pick up extra, as he’s starting with the same cold. As I look through the shelf of cold and flu medication, I notice that everything contains either paracetamol — acetaminophen — or ibuprofen. There are laws limiting the sale of those medications in the UK, which have significantly reduced intentional and accidental overdoses.)
Me: *pointing at shelf* “Excuse me. How many packets am I allowed to buy?”
Assistant: “Only two, I’m afraid.”
Me: “Oh, bother. For two of us poorly, that’s only two days’ worth. Never mind. I’ll just have to come back again.”
Assistant: “Well, unless you have a consultation with the pharmacist…”
(Fortunately, the pharmacist agrees to authorise sale of two packets each for me and my spouse, and after thanking her, I pay.)
Assistant: “People are so rude about the limit, though. You should hear what they’re like when we have to say no.”
Me: “What? But they do know it’s actually the law and not just [Pharmacy] policy?”
Assistant: “Yes. One man shouted at me for several minutes because I wouldn’t sell him ten packets of paracetamol in one go. Then he said, ‘I’m just going to come back in fifteen minutes to buy more and you won’t remember me.’”
Me: “I’m not sure that’s how that works.”
Assistant: “Yeah, he was pretty memorable by that point.”
Me: “And instead he could just have gone to [Shop twenty metres away] and [Shop fifty metres away], which both sell that kind of medicine.”
Assistant: “Exactly!”
florida80
04-25-2019, 20:27
Medication To Cure Delusions Of Self-Importance
Australia, Crazy Requests, Jerk, Melbourne, Pharmacy, Victoria | Right | November 28, 2018
(The phone rings.)
Me: “Good morning, [Pharmacy]. This is [My Name] speaking.”
Customer: “I need to speak to the pharmacist.”
Me: “Sorry, the pharmacist is consulting at the moment. Maybe I can help you?”
Customer: “No. It’s super urgent. Only the pharmacist can answer this question.”
(Luckily, the pharmacist has just finished consulting.)
Me: “Oh! The pharmacist has just finished consulting. I will put you on.”
Pharmacist: “Hello? [Pharmacist] speaking.”
Customer: “What time do you guys close?”
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